Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Customer Rating
1
ABSOLUTE GARBAGE UPDATE
on May 21, 2025
Posted by: whyareyoulikethis
Expertise:Expert
The last UI update was nonsense but this most recent update IS ABSOLUTELY HORRIBLE and I despise it. It has reduced the ease of use to the point that if I could afford a new phone, I would be buying a new phone and it would absolutely NOT be a Samsung phone. I may never buy one ever again. Who decided this update was a good idea? Reducing functionality is NEVER a good choice friends. I have been using Samsung phones since the S4 active. LITERALLY what the heck is this update.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S24 with us. We understand that changes to the software can cause some frustration as you discover and integrate the redesigned features. Without knowing the specifics of your frustration with the usage, we have provided a link to the Samsung Support Team. They can answer any questions you may have and help you realign the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
No great features this phone sucks
on December 25, 2024
Posted by: Fedupjunk
from Washington
Expertise:Intermediate
This by far the worst phone I have ever wasted so much money on. No memory card slot, type on it is terrible hit one letter it might give you b a space or another letter so your retyping over and over again. Freezes up all the time. I have never had such a horrible phone. I paid full price for this phone and it's the last time I buy a samsung for the price I paid. Worst of all it shuts down for no reason sometimes so you think it's on when it's really off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We understand how valuable your phone is to you every day and we would be more than happy to help you resolve these frustrations and maximize your daily experience. For the storage, if you are needing additional storage space, we recommend exploring digital cloud based storage options that make expanding the capacity of your device, and sharing data across Galaxy device easy. We have provided links below to articles to help you troubleshoot the display responsiveness and freezing you mention experiencing with your device. We have also shared a link to help you with the devce turning off you mention experiencing. Lastly we have provided a link to the Samsung Support Team if these experiences continue or you have additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, don't buy
on June 6, 2025
Posted by: Katie
from California
Expertise:Intermediate
The S24 sucks. I upgraded from an S10 a month ago and I've had nothing but problems with this phone. I recently (June '26) had a system update and the phone sucks even worse since then. I absolutely hate this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 9, 2025
Hey Katie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We know how frustrating it must be to have a device that is not meeting your expectations in functionality. We are always happy to assist our customers in resolving their frustrations to help them have superior experiences with their chosen device. We have provided a link to the Samsung Support Team directly. They can work with you one on one through chat to determine where your frustration may originate and offer options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No way to charge the battery
on February 19, 2024
Posted by: Katdog
Please explain why there is no charger with this. I went to plug it up out of the box and then realized there was not one in the box. How much would a simple one have cost Samsung to include this? A dollar on a hundred thousand? It's not that I can't get one but it is like not having a bumper on a car. One is needed and the manufacturer should provide it.
Response from Samsung USBy Social Commerce, February 20, 2024
Salutations Katdog,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. The inclusion of wall chargers/adapters with our new phone purchases were discontinued sometime in 2021. With many people having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block available. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. The inclusion of wall chargers/adapters with our new phone purchases were discontinued sometime in 2021. With many people having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block available. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
What a bummer of a letdown.
on February 11, 2024
Posted by: Just 1 guys vs Goliath
Expertise:Expert
Held on to my Note 8 until I saw the S24. I enjoy flat screens and was needing an upgrade. Boy, was I Wrong.
I lost my headphone jack, expandable storage and screen colors. Yup, colors. The screen is so washed out in comparison to any other Samsung item I've ever owned including my current Tab S 8 ultra. Yup, I am a loyal customer to the brand. I can live without these hardware changes, but every time I use the phone, I get aggravated with the colors. So much so that while writing this review, that it may be the longest use I've used the phone at one time.
I don't like bashing any products or leaving 1 star reviews. This phone deserves it, however. I would love my Note 8 back, but it has already been sent off on trade in. I don't want to make the switch to the I Clone, but I may have to.
I lost my headphone jack, expandable storage and screen colors. Yup, colors. The screen is so washed out in comparison to any other Samsung item I've ever owned including my current Tab S 8 ultra. Yup, I am a loyal customer to the brand. I can live without these hardware changes, but every time I use the phone, I get aggravated with the colors. So much so that while writing this review, that it may be the longest use I've used the phone at one time.
I don't like bashing any products or leaving 1 star reviews. This phone deserves it, however. I would love my Note 8 back, but it has already been sent off on trade in. I don't want to make the switch to the I Clone, but I may have to.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 12, 2024
Hello there,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24. If you find yourself in need of additional storage for your content, you do have cloud-based options available like Samsung Cloud, Google Drive, and Microsoft OneDrive. Take a moment to review, "Manage storage on your Samsung Galaxy phone" if you would like more information on the topic, linked below. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Thank you for being a valued Samsung customer.
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24. If you find yourself in need of additional storage for your content, you do have cloud-based options available like Samsung Cloud, Google Drive, and Microsoft OneDrive. Take a moment to review, "Manage storage on your Samsung Galaxy phone" if you would like more information on the topic, linked below. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Thank you for being a valued Samsung customer.
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
4
APP Cloud to invasive.
on February 24, 2024
Posted by: Bigbad
Expertise:Intermediate
Overall, I am a Galaxy fan starting with the Note product line and now the S34 Ultra is a beefed up Note. The circle to search is nice; however there are some apps available that do similar function. I would imagine the translate features will be helpful if/when they add Tagalog.
MY BIGGEST COMPLAINT IS THAT I CAN'T GET RID OF AN ANNOYING APP CLOUD NOTIFICATION. THE APP CLOUD MIGHT BE A GOOD THING FOR SOME APPS, BUT LET ME DECIDE. I HOPE THE NEXT UPGRADE WILL CORRECT THIS. THERE WAS COMPLAINTS ABOUT NOT HAVING A VIVID MODE AND SAMSUNG JUST CORRECTED THAT. PLEASE CORRECT THIS ANNOYING, IN YOUR FACE, APP CLOUD.
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 3, 2024
Posted by: Byet
Expertise:Expert
Not a good phone way too many unresolved problems 2 security updates in less than 30 days! RUN FAR AND FAST do not purchase this product until they get ALL problems worked out/ fixed!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 4, 2024
Salutations Byet,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your device, however, without having any information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions, I suggest contacting Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your device, however, without having any information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions, I suggest contacting Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy It, Barely Keeps a Charge
on February 28, 2024
Posted by: NeedACharge
from New Hampshire
Expertise:Intermediate
This phone overheats, while doing literally anything. Also, it has no battery life. I was listening to music and that drained the entire battery life unless I kept it plugged in all day, which barely kept it charged. My Galaxy Note20 which I was hmusing up until last week was and probably still is a superior phone model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, February 29, 2024
Hey,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device at its optimal operating temperature. If you would like further assistance after reviewing the resources that have been provided, please do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device at its optimal operating temperature. If you would like further assistance after reviewing the resources that have been provided, please do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US