Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Posted by: Bill Po1
Verified Purchase:Yes
Great phone with awesome software, I had the S22 and now the S24, very happy with both.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Complicated
on October 31, 2024
Posted by: Cliff
from TX
I've had this samsung s24 for less than a year it's the most difficult and confusing phone I've ever had tried to trade it in but I owe too much money on it, another words I'm stuck with it...just beware
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 1, 2024
Thank you for your feedback on our Galaxy S24, Cliff. Customer feedback is invaluable to us as we continue making improvements. The Galaxy S24 series boasts an advanced Vapour Chamber for improved heat dissipation, ensuring optimal performance during gameplay. The devices feature larger displays with ultra-slim bezels, providing an immersive viewing experience with enhanced color and contrast. Finally, the intelligent battery design of the Galaxy S24 and S24+ allows for extended usage, with capabilities for watching videos and listening to music for significantly longer periods. This feature emphasizes the devices' suitability for users who prioritize entertainment and connectivity throughout the day. We noted your concerns about the phone being complicated and would like to further assist you. Please reach out to us at Samsung Support so that we can work together to help you have a better experience with your S24. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone highly recommended
on November 13, 2024
Posted by: Awes0meNess
from St Petersburg, FL
Expertise:Intermediate
I bought this a month ago and I love it. The picture quality is great, video playback is impressive, and I have no issues charging the phone with the Samsung Trio charger. Wireless is far better since you do not have to plug it in the computer to use it. However if you plug it into a wall block charger it charges faster by 15 minutes. Either way this phone has many capabilities especially the AI which is easy to use and the S24 is lightweight in the pocket which is great as well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Thankful
Verified Purchase:Yes
Bought it as a gift and my friend has been enjoying it!
Written by a customer while visiting Samsung US
Posted by: Markie
from San Diego CA
Expertise:Intermediate
Verified Purchase:Yes
Phone is still new learning more everyday, so far so good!
Only thing is the size of the screen I didn't pat attention when I purchased I was so ecited to be getting a good deal on it i should of purchased the ultra and it would of been perfect .
Only thing is the size of the screen I didn't pat attention when I purchased I was so ecited to be getting a good deal on it i should of purchased the ultra and it would of been perfect .
I would recommend this to a friend!
Features
4
Response from Samsung USBy Social Commerce, December 10, 2024
Hi there Markie, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear you are pleased with the enhanced features of your new device, and hope you are enjoying exploring all of the capabilities of the new Galaxy AI. We have provided a link to the full device manual to help you discover additional features and functionality of your new device, and another link to the Samsung Support Team. You can reach out to these experts at any time with questions or if you would like assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: JBlack
from Orlando Fl
Expertise:Expert
Verified Purchase:Yes
This is my third Galaxy phone.I just upgraded from the s21. The s24 feels similar and overall is a good phone. I picked the light blue thinking it would be easier to find.The color of the phone on the Samsung website preview on the Samsung website is not accurate.I choose the metallic blue one. It's more of a flat light blue that looks almost white at times. The screen is more responsive to touch. It was pretty easy to setup. The camera is about the same quality and color feel a little different and still figuring out what changed. Overall I really like the phone and would recommend it.
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Carrie
from Myrtle Beach
Expertise:Expert
Verified Purchase:Yes
Love this phone! Had an S10 which was starting to go. Kept looking for sales and comparing devices. Found the S24 to be a perfect fit for me. Nice size, very fast. Love the color!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nick
Verified Purchase:Yes
Phone looks nice and sleek but performance is average
Response from Samsung USBy R&R Team, December 13, 2024
Hi there Nick, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are happy to hear you are pleased with the appearance and feel of your new device. We would love nothing more than to help you troubleshoot any frustrations you are experiencing. Without having the full details of your experience, we have provided lihnks to the full device manual and the Samsung Support Team to help you resolve you frustration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Product Manuals
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Samsung Support
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Samsung Community
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US