Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Customer Rating
3
Meh.
on May 24, 2024
Posted by: Nikelby
I miss my S23! There are nice things about the S24, but nothing nicer than the S23 other than the storage. Samsung makes a fantastic product, however, the camera on this is really subpar after using the great one on the 23 for a year. Not worth the upgrade. I wish I'd known.
Response from Samsung USBy Social Commerce, May 28, 2024
Good day Nikelby,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be experiencing with your camera on your Galaxy S24, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be experiencing with your camera on your Galaxy S24, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Great Storage Capacity but poor Camera
on June 19, 2024
Posted by: Virgo9585
from Mississippi
Expertise:Intermediate
Had the Galaxy S24 for about two months now, the storage is awesome, never have to worry about running out or having to get more. The phone itself runs alright, have not had any issues with the software (I believe it has only frozen on me once or twice). There are just a few features I personally do not like and I am very disappointed in the camera. My old Galaxy S8 had a way better camera with better features on it then this one.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, June 20, 2024
We appreciate you taking the time out of your day to reach out to us, Virgo9585. We appreciate our loyal customers and always look forward to receiving your feedback. We want to ensure you are getting the best out of your devices. We recommend that you try using manual mode on your camera to customize your settings to best suit your needs. You can do so by accessing the More tab on your camera app. This will give you a wide array of options to customize your camera settings. If you have any other concerns or inquiries, please reach back out to us at Samsung support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Kari
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love my phone. Had no issues with it. Works great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jonalda
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
It’s really great! I wish the regular model had more space though I already used up half of the storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jon Kyle
Verified Purchase:Yes
Nice phone, easy to use because it's close to the operation of my old s9.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Bern
from El paso
Expertise:Intermediate
Verified Purchase:Yes
I completely loved it
Super fast, great size and weight, comfortable design
The fastest charging
Beautiful pictures
Great Dolby Atmos sound
Only mid thing it's the battery that last less than 24h
Super fast, great size and weight, comfortable design
The fastest charging
Beautiful pictures
Great Dolby Atmos sound
Only mid thing it's the battery that last less than 24h
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chef David
from Orlando, Florida USA
Expertise:Intermediate
Verified Purchase:Yes
I bought a new s24 to replace my s23. This US much faster and the battery life is much better. The trade in was fair and easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: trinichic
from Brooklyn Nzy
Expertise:Intermediate
Verified Purchase:Yes
This phone was the perfect replacement for my daughter's S21
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US