Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Customer Rating
5
Gladly Galaxy
on March 27, 2024
Posted by: Setoc
from Long Island, New York
Expertise:Intermediate
Great Device.
Highly Recommended.
I have no issues with my new Galaxy S24 Plus.
Highly Recommended.
I have no issues with my new Galaxy S24 Plus.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone now
on April 1, 2024
Posted by: Cole
from Discovery Bay Ca
Expertise:Intermediate
I bought it when they were having a sell on the Samsung 24 Ultra I like the cool little new features like for example the phone runs at up to 120 FPS and the graphics can go up to basically 4K how unbelievably fast it charges very durable because I don't like screen protectors and I dropped my phone on the opposite side of the back case and it didn't get even a scratch and they fixed an issue where some apps wouldn't work from downloading from the internet browser very recently which I'm glad and thankful for that and now I get to enjoy all my apps and the phone also I know about the new circling technique that can look up the item you circled from a show you're watching added to the phone, I still have yet to use it and lastly of course the cameras are incredible front and back cameras it's a really good phone and I highly recommend getting it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A great tool
on April 29, 2024
Posted by: Rook
I received my Galaxy 24 ultra probably about 2 to 3 months ago. I am totally satisfied with the performance of all Samsung products. In particular the Galaxy 24 ultra. The AI feature is somewhat impressive but finding the right time to use it varies from time to time. I gave it a four-star rating only because nothing on planet Earth is perfect. But certainly a good tool to keep track of just about everything from bank accounts shopping list and the list continues to go on.
Written by a customer while visiting Samsung US
Customer Rating
2
Please bring back the Auxiliary port for wired hea
on May 4, 2024
Posted by: Tal_katcha
I recently upgraded from a Galaxy Note 9. While the visual features on this phone are beautiful I miss the Auxiliary port for the wired headphones. Without having a send set of earbuds I cant listen to live podcasts. This is very disheartening.
Response from Samsung USBy Social Commerce, May 6, 2024
Hi there Tal_katcha,
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your honesty. The Galaxy S24 utilizes a USB-C charging/audio port. In order to connect an AUX cable or wired headphones to this device, you would need to purchase an adapter if it is anything other than an USB-C. Otherwise, you can utilize a USB-C to 3.5mm jack adapter to connect an AUX cable or wired headphones to this device, if you were not using Bluetooth enabled earbuds. If you would like to share any other feedback with us or if you would like any additional assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your honesty. The Galaxy S24 utilizes a USB-C charging/audio port. In order to connect an AUX cable or wired headphones to this device, you would need to purchase an adapter if it is anything other than an USB-C. Otherwise, you can utilize a USB-C to 3.5mm jack adapter to connect an AUX cable or wired headphones to this device, if you were not using Bluetooth enabled earbuds. If you would like to share any other feedback with us or if you would like any additional assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
My name is Ronnie Gaston I am interested in your S
on May 12, 2024
Posted by: Poparonnie402
Still using it it's a great idea and I am ready for it now I want to finance my s24 thanks
Written by a customer while visiting Samsung US
Customer Rating
3
Beware
on May 17, 2024
Posted by: Disappointed N
from South Carolina
Expertise:Beginner
Just purchased yesterday and so far I am pleased with the size and color. However, I never considered to charge the phone you would have to purchase your own adapter. With all the many adapters in my possession, of course it's one that does not fit. I would think at the price of the phone that everything would be provided to include ear plugs.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, May 20, 2024
Howdy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24 box includes, your Galaxy S24, a Data Cable, and an Ejection Pin. For your convenience, I have included a link below that contains the accessories that are compatible with your new device. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/smartphones/galaxy-s24/accessories/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24 box includes, your Galaxy S24, a Data Cable, and an Ejection Pin. For your convenience, I have included a link below that contains the accessories that are compatible with your new device. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/smartphones/galaxy-s24/accessories/
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone
on May 19, 2024
Posted by: tonya
from ohio
Expertise:Intermediate
I have had mine for a few months. I have always loved it. I recently took a vacation to Scotland. I lost my phone and when it was returned by the people that found it, they told me it had been run over by a few vehicles and even was thrown in the air. I have a light silicone cover on the phone and no screen protector. There is not a single scratch on the phone and it works perfectly! Thanks Samsung for building such a sturdy phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery doesn't last
on May 23, 2024
Posted by: Guille
from Illinois
Expertise:Expert
I bought the Samsung Ultra a week ago and noticed that the battery doesn't last more than 1 1/2 day.
Too expensive for the kind of service.
Too expensive for the kind of service.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, May 24, 2024
Hey Guille,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has an intelligent, all-day battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen for up to 72 hours of music on your Galaxy S24! Please feel free to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you would like any further assistance after reviewing the provided resources, please feel free to reach out to Samsung Support afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has an intelligent, all-day battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen for up to 72 hours of music on your Galaxy S24! Please feel free to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you would like any further assistance after reviewing the provided resources, please feel free to reach out to Samsung Support afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US