Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Customer Rating
5
Minor complaints - overall a nice upgrade from my
on March 23, 2024
Posted by: Jerry Note 8
from SC
Expertise:Intermediate
Minor complaints - overall a nice upgrade from my Note 8. I purchased the S24 Ultra - AT&T tech transferred data from my old phone (Note 8) to the new S24 Ultra - none of my ringtones on my contacts work-- I have to reset every one of them. When dialing and looking for a contact, the right-hand side no longer has letters but only dots which makes it hard to search for a name.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Gslaxy
on September 14, 2024
Posted by: Jojo
Have owned 3 Samsung Galaxys...1st one was brilliant, 2nd, 3rd are not as good
Response from Samsung USBy R&R Team, September 25, 2024
It's great to hear from you, Jojo. We always look forward to hearing from our customers. The Samsung Galaxy S24 is a versatile and durable smartphone designed to keep up with your dynamic lifestyle. Whether you're shuttling from one meeting to the next in the urban jungle or exploring rugged trails in the great outdoors, the Galaxy S24 is built to withstand it all. Its robust Armor Aluminum 2.0 frame and resilient Gorilla Glass Victus 2 screen ensure that your phone remains unscathed and looking like new, no matter what obstacles come your way. The combination of premium materials and advanced engineering makes the Galaxy S24 a reliable and stylish companion for your everyday adventures. We love to see that you are a loyal Samsung customer. We'd like to gather more information about your experience so that we can look into what can be done to provide you with a better experience with your S24. Please reach out to us at Samsung Support so that we can begin. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
having trouble
on February 7, 2024
Posted by: Valgal
I bought this a week ago and my game keeps crashing.
Response from Samsung USBy Social Commerce, February 7, 2024
Hello Valgal,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the resource provided. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the resource provided. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
3
ok phone
on March 10, 2024
Posted by: nik1
from oklahoma
Expertise:Intermediate
I traded my old phone for the galaxy 24 in a bundle deal a few weeks ago. Phone is alright, love that it has more zoom on the camera. But lately it will not charged to 100% only 99%, not sure if the battery is not good in it or if this is alright but its not that old
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, March 11, 2024
Hi there Nik1,
Thanks for taking the opportunity to review your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has an intelligent battery that gives you more games time and watch time to watch videos up to 29 hours or listen to music up to 78 hours. If you would like to share any other feedback with us or if you have any questions for us, do not hesitate to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 has an intelligent battery that gives you more games time and watch time to watch videos up to 29 hours or listen to music up to 78 hours. If you would like to share any other feedback with us or if you have any questions for us, do not hesitate to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Everything else is fine
on March 13, 2024
Posted by: Knickfanfred
from New York City
Expertise:Intermediate
I just got the Samsung galaxy S24 and it's amazing!
I only have one issue with turning off my music in the Samsung music app, can we get like a slide feature to turn off the music when we're done with the app?
I only have one issue with turning off my music in the Samsung music app, can we get like a slide feature to turn off the music when we're done with the app?
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ehh!
on February 6, 2024
Posted by: Yebbanna
I switched from apple to the s24 ultra and I'm on the fence on how I feel about it. The fingerprint never registers and it dies so quickly.
Response from Samsung USBy Social Commerce, February 9, 2024
Hi there Yebbanna,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. Also take a look at, "Use the fingerprint sensor on your Galaxy phone or tablet" to set up and/or help troubleshoot you fingerprint sensor on your device. If you would like further assistance afterwards, feel free to contact Samsung Support. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00082563/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. Also take a look at, "Use the fingerprint sensor on your Galaxy phone or tablet" to set up and/or help troubleshoot you fingerprint sensor on your device. If you would like further assistance afterwards, feel free to contact Samsung Support. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00082563/
Written by a customer while visiting Samsung US
Customer Rating
4
recommend
on March 5, 2024
Posted by: yello
Expertise:Expert
Very good products and servides. Very very recommended
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is poor
on March 14, 2024
Posted by: chasr
from florida usa
Expertise:Expert
Battery life is very dismal on the s24. My Note 20 had great battery life. sorry now that I upgraded. Or I guess, downgraded.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, March 15, 2024
Greetings Chasr,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If you would like any further assistance after reviewing the resources that have been linked below, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If you would like any further assistance after reviewing the resources that have been linked below, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US