Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Customer Rating
2
An unfortunate disappointment vs S10
on April 5, 2024
Posted by: Neowulf1
Iv was forced to upgrade from the incredible S10. The s24 is such a buggy disappointment in comparison... on multiple levels. Not sure why Samsung regressed so much on this version. But I'll really looking forward to an improvement next version.
Response from Samsung USBy Social Commerce, April 5, 2024
Howdy Neowulf1,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Ray S
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
it gets hot and loses battery even though its only 1 week old. Also it doesn't come with a charger or any accessories like the S20 did. Not worth the money
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Greetings Ray,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have the opportunity available. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device performing at its best. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24 box includes, your Galaxy S24, a Data Cable, and an Ejection Pin. Let us know if you would like any further assistance after reviewing the resources that has been provided or if you have any questions for us by reaching out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have the opportunity available. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device performing at its best. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24 box includes, your Galaxy S24, a Data Cable, and an Ejection Pin. Let us know if you would like any further assistance after reviewing the resources that has been provided or if you have any questions for us by reaching out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Annoying features.... But still a great phone.
on March 18, 2024
Posted by: Up up and away
Expertise:Intermediate
The hidden navigation bar that is on the s21 ultra was setup perfectly.... Why when I get the the s24 ultra the hidden navigation bar is so confusing... scrolling left or right on the top or mid section of the page I'm constantly hitting the back button... Also the Google/ai assistant bar at the bottom should also have a transparent feature... One more thing the keyboard drop arrow, that has to go...
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Fix samsung adds they trying to access without per
on May 6, 2024
Posted by: Fedup
Every time Samsung adds pop up my phone freezes for up to 5 min
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 7, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. When you have some free time available, take a look at "Get rid of pop-up ads on your Galaxy phone" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. When you have some free time available, take a look at "Get rid of pop-up ads on your Galaxy phone" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
1
Smartphones enter the stone age
on February 12, 2024
Posted by: Seohan
from Honolulu, HI
Expertise:Intermediate
An incredibly buggy phone. You can't easily copy calls or emails to contacts. Cut and paste between messages and emails has extremely low functionality. I'd rather smash this phone than use it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 13, 2024
Good day Seohan,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information regarding what you may be experiencing with the features of your device and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information regarding what you may be experiencing with the features of your device and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on February 1, 2024
Posted by: ArunKhanal
Expertise:Intermediate
I got it on the release date , 31 st Jan. Shifted from iPhone. Used only for some hours and it's good.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, February 20, 2024
Salutations ArunKhanal,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24. Considering that you're still acclimating to your brand-new Galaxy S24, I have provided resources for you below that you may find beneficial in getting to know all the new features that you now have available in your device. With Galaxy AI, so many new and fantastic features are now available to you! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings. Plus, customizing your Galaxy S24 will be that much easier, too! If you have any questions for us, feel free to reach out to Samsung Support! We hope you have fun exploring your new Galaxy S24! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24. Considering that you're still acclimating to your brand-new Galaxy S24, I have provided resources for you below that you may find beneficial in getting to know all the new features that you now have available in your device. With Galaxy AI, so many new and fantastic features are now available to you! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings. Plus, customizing your Galaxy S24 will be that much easier, too! If you have any questions for us, feel free to reach out to Samsung Support! We hope you have fun exploring your new Galaxy S24! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
5
Goodbye S22
on February 2, 2024
Posted by: MikeS24User
from Nevada
Expertise:Expert
Received mine earlier than expected and the S24 did not disappoint out of the box. I traded in my trusty S22 Ultra and I immediately fell in love with the flatter screen and sturdy body. The faster speeds are evident, and the camera has subtle upgrades, that improve the photographic process. The "AI" feature is a real game changer for research. I do not miss my S22.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A subtle update, but exactly what I was hoping for
on February 3, 2024
Posted by: El Mono
The moment I saw renders of the S24 with its flat sides, reminiscent of my iPhone 14 pro, I was interested. Its probably a minor detail for many, but I really find it aesthetically pleasing. It imparts a sort of practical and versatile utility to me. My last Android phone was a Galaxy S20, and I'll admit that I miss many of its features. Needless to say this was an easy decision(for the most part).
I've been using it now for about a week and its been a pleasure. The amoled screen is just as nice as I would expect of Samsung. The software works as described and is responsive and stable for the most part. I'm still undecided regarding battery life but its similar to my iPhone.
In short, I'm more than satisfied with this purchase. Also, the size is perfect to/for me.
I've been using it now for about a week and its been a pleasure. The amoled screen is just as nice as I would expect of Samsung. The software works as described and is responsive and stable for the most part. I'm still undecided regarding battery life but its similar to my iPhone.
In short, I'm more than satisfied with this purchase. Also, the size is perfect to/for me.
Written by a customer while visiting Samsung US