Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,401 Reviews)
Rating breakdown 18,401 reviews
5 Stars
16,070
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
2
Terrrible battery life, and camera bump is huge
on June 20, 2026
Posted by: Sledge Hammer
This phone has the absolute WORST battery life of any phone I can remember since before I had the S10+ (and honestly, I don't think any of the ones I had before that had a worse battery but I don't really remember that far back) I've had it since it first launched (had a pre-order) so I know it's not because the system hasn't settled down. And it's not due to an update because it's been terrible since the beginning.
The other thing I hate is the giant camera bump. On my last phone (an S23U), the bump was much smaller, and was flush with the case I had on. This one wont lay flat with most cases which is annoying, but the real problem is it doesn't sit right on a lot of the flat wireless chargers, and doesn't keep charging. And because the camera "stack" extends down so far, it also means that if you have a magnetic case, the only chargers or other accessories, like a wireless magnetic power bank don't fit if they extend outside the ring of magnets.
I truly regret "upgrading" to this phone.
The privacy display is handy in some public situations though.
Features
1
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Sledge Hammer, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further with accessory options for the optimal charging and camera experience, and offer additional troubleshooting options if the experience with your battery continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Next-level experience and fits my life perfectly.
on June 20, 2026
Posted by: Dgmike
[This review was collected as part of a promotion.] I have been using my new device heavily for both professional tasks and daily entertainment, and it has completely streamlined my workflow. The build quality feels premium, and the display is incredibly sharp, making it perfect for streaming media and managing multitasking on the go.
What really sets this generation apart is Galaxy AI. The productivity features and smart optimizations make daily communication and organization seamless. Battery life easily carries me through long workdays without needing a top-off. It’s an incredibly reliable tool that perfectly complements a busy lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
LOVE EVERYTHING except...
on June 20, 2026
Posted by: Rivmomm
I absolutely LOVE my Samsung 26ultra, but HATE that you can no longer use your stylus as a remote for your camera! I take so many pictures, and now i miss so many because of this update.
I don't get it, why would Samsung go backwards from the service they already had???
I don't get it, why would Samsung go backwards from the service they already had???
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great user friendly features.
on June 20, 2026
Posted by: DevLuvUltraStyles
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra delivers a powerful evolution in smartphone innovation, combining intelligent performance with refined elegance. Its standout feature, Galaxy AI, makes everyday use seamless and intuitive by simplifying tasks and enhancing productivity.
The interface is clean, well-organized, and easy to navigate, allowing users to make choices quickly and confidently. The upgraded camera system captures stunning images with exceptional clarity and vivid detail, elevating every moment.
This model surpasses its predecessors with meaningful improvements in speed, usability, and design. With its premium feel and sophisticated style, it represents both innovation and dignity.
Overall, the Galaxy S26 Ultra is more than a smartphone—it is a statement of excellence poised to leave a lasting mark on the market.
The interface is clean, well-organized, and easy to navigate, allowing users to make choices quickly and confidently. The upgraded camera system captures stunning images with exceptional clarity and vivid detail, elevating every moment.
This model surpasses its predecessors with meaningful improvements in speed, usability, and design. With its premium feel and sophisticated style, it represents both innovation and dignity.
Overall, the Galaxy S26 Ultra is more than a smartphone—it is a statement of excellence poised to leave a lasting mark on the market.
Key Features:
• Galaxy AI for intuitive assistance
•Simple, user-friendly interface
• Enhanced camera clarity
• Faster, smarter performance
• Elegant, premium design
• Galaxy AI for intuitive assistance
•Simple, user-friendly interface
• Enhanced camera clarity
• Faster, smarter performance
• Elegant, premium design
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Powerhouse That Keeps Up With Me
on June 20, 2026
Posted by: Chosenwun
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S26 Ultra. My phone is basically my office, planner, camera, content studio, and entertainment device all in one, so I need something that can keep up. This phone does exactly that.
The display is gorgeous and makes everything look sharp and vibrant. Whether I'm creating content, watching videos, reading, taking notes, or working on my business, everything feels smooth and responsive. The camera quality is amazing too. Pictures come out clear, detailed, and true to life, and I find myself reaching for my phone more often than my other devices.
One feature I've really enjoyed is Galaxy AI. It's not just a flashy feature that sounds good on paper. I actually use it, and it helps make everyday tasks easier and more efficient. It's become one of those tools that naturally fits into my workflow.
Battery life has been excellent for me. I spend a lot of time multitasking between apps, researching, creating graphics, responding to messages, and managing projects, and the Galaxy S26 Ultra handles it all without missing a beat.
What I appreciate most is that Samsung created a device that feels powerful without being complicated. It helps me stay productive, creative, and organized throughout the day. The Galaxy S26 Ultra has
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy happy with my purchase! 😃😃😃
on June 20, 2026
Posted by: Gregorio
[This review was collected as part of a promotion.] Good quality As always very happy happy with my purchase 1TD. The 200x zoom is 🔎 is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It feels premium more than the S25 Ultra,
on June 20, 2026
Posted by: Underground
[This review was collected as part of a promotion.] First let's start talking about the previous S series that were doing perfect.. especially the S24 ULTRA which felt the peak of what a smartphone could be. Now it feels like companies are just trying to add those extra layers to reach "Absolute perfection" and ofc sacrificing some things (eg: Bluetooth in S PEN, Titanium frame...)
• The main marketing hook this year is the privacy screen.. and we can say that the screen technologies are a Samsung thing.. From a sales prescriptive the feature is a massive selling point and some customers are buying specifically for that feature.. But for me I don't even use it unless I customise it for PINs, Passwords...etc. Since it's a trade-off (slight brightness, less quality).. I really prefer to have them more than the privacy feature.
The main focus of Unpacked 2026 was the expansion of Galaxy AI capabilities. Some features genuinely surprised me, including new AI agents capable of answering calls from unknown numbers on your behalf, talking with the caller, and making decisions dynamically. Another standout feature is prompt-based generative editing, which allows you to edit photos using simple natural-language commands. I tested this by asking the phone to change the color of my shirt — and it did it perfectly.
The main focus of Unpacked 2026 was the expansion of Galaxy AI capabilities. Some features genuinely surprised me, including new AI agents capable of answering calls from unknown numbers on your behalf, talking with the caller, and making decisions dynamically. Another standout feature is prompt-based generative editing, which allows you to edit photos using simple natural-language commands. I tested this by asking the phone to change the color of my shirt — and it did it perfectly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fast and smarter
on June 20, 2026
Posted by: StacyJ
[This review was collected as part of a promotion.] I used to have the twenty five ultra from samsung.And when the twenty six ultra from samsung first came out, I tested it, and then I realized with all the a I power that's on it.Everything from google to doing schoolwork is so much faster. Just things i never noticed on the 15 ultra was a big different from just being a year older. Pictures come out better, and i realized it at itself up to have a "mode" for when I'm at work so it's blocks all messages and calls.
Value
5
Written by a customer while visiting Samsung US