Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,371 Reviews)
Open Ratings Snapshot
Rating breakdown 18,371 reviews
5 Stars
16,042
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
This product is an amazing device
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I choose this device to replace my s23 ultra and it was a good decision overall. This phone has better features, good camera quality, good audio quality and overall perfect device.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hi there Nicuh01, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you have no regrets with your upgrade decision, and that the camera and audio quality have been such standout features during your usage. We would love to hear from you again in the future if you have questions about your device, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I have no words to describe perfection.
on November 9, 2026
Posted by: Crisly2630
[This review was collected as part of a promotion.] I CHOOSE, I chose this amazing samsung galaxy s26 ultra for the perfection the camera, the processor are just amazing, I love the samsung brand, and I want to tell you that the perfect camera games run wonderful is just a great machine thanks samsung for such great technology.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Crisly2630, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how happy you are with your new device especially for capturing amazing photos and videos, and enjoying your gaming. We have shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid upgrade from my S23 Ultra
on November 9, 2026
Posted by: Zeavann
[This review was collected as part of a promotion.] "I traded in my Galaxy S23 Ultra for the S26 Ultra about a month ago. The phone itself is fast, the screen is big and bright, and everything I use day to day — calls, apps, photos — runs smooth with no complaints.
Overall I'm happy with it — it's a strong phone and I'd recommend it."
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Zeavann, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are happy to hear how pleased you are with the upgrade to your new device. We have shared links to resources to help you fully explore the enhanced capabilities of Galaxy AI and the Privacy Display, customize the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect phone
on November 9, 2026
Posted by: MikuNakano
[This review was collected as part of a promotion.] I absolutely love this phone, I chose it because I have always wanted to have an S Ultra phone, the phone speed is incredible, running heavy games feels like opening the gallery app, the cameras are also like a professional camera, the expert raw app and the log video on the pro video mode is fascinating, the camera makes light where darknes is, the charging speed is in another level for a phone this good, I have been all day doing heavy tasks and then plug my phone in, go out and relax for a bit, the phone was already at 100%, the S Pen is majestic, it allows you to do incredibly amazing stuff just by taking it out. That's all I have to say about this phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey there MikuNakano, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you've been with the processing speed, camera quality, and usage of your device every day with the S Pen. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Groundbreaking features, small setbacks
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I've been a Samsung user since I was in middle school, and I chose this phone mainly to check out that privacy display. I use my phone a ton at work, so the privacy display is really useful when I'm around customers and don't want them seeing what's on my screen.
Privacy display aside, the display itself isn't quite as good as the s25 ultra, but I typically keep my brightness low and turn off adaptive brightness to preserve battery anyway. Speaking of battery, I don't know if the battery lasts as long as the s25 ultra, but I do know it never overheats. When I was on my s25 ultra the battery would occasionally get hot, this is caused by the titanium frame. Since the s26 ultras frame is aluminum it never overheats and can handle heavier tasks way better than previous years flagship.
Another win for the s26 ultra is design. Despite being a $1200 phone at launch, I feel like last years s25 ultra looked cheap because of the camera rings. The s26 ultra fixes that problem with this new design, which is cool and unique. Sometimes I find myself glancing at the back of my phone just to check out those camera rings. Also, It's now impossible to put your S-pen in backwards since it curves with the phones frame.
Lastly, the phone handles multitasking and background apps way better than the s25 ultra, which occasionally lagged or overheated when overwhelmed. I've used both phones as my main devices and they're great phones catered to 2 different audiences.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 10, 2026
Hello Johnphone3, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are pleased with the upgrade to your new device, and that it has been able to so effortlessly handle your heavier usage and multi-tasking. We have shared a link to the complete manual to assist you with adjust the settings of your device, especially the display, to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The product is overpowered and gorgeous
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted the ultimate device for gaming and media streaming. The adaptive high-refresh-rate display makes games look incredibly smooth and responsive, while the massive, bright screen is perfect for watching movies and sports. It handles heavy multitasking effortlessly between gaming sessions and schoolwork. Combined with exceptional battery life and a premium design, it’s easily the best phone I've ever owned.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey UltraUser26, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving this device, and how much of a powerhouse it is while also packed with amazing features and capabilities. We have shared a link to the Samsung Support Team to assist you any time you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I choose mySamsung Galaxy S26 Ultra over any phone
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Galaxy is reliable, has an impressive battery life that doesn't leave me constantly reaching for a charger, and offers everything I need. It's practically a mini computer in the palm of my hand, complete with an S Pen!
I honestly have no negative feedback about this phone. I highly recommend giving it a try. Once you experience everything the Galaxy has to offer, you may never want to go back! Samsung has definitely won me over! ❤️
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Lufnis890, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving your new device, that it has everything you needs for your daily tasks, and that the battery keeps up with your uasge during the day. We have shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy S26 Ultra
on November 9, 2026
Posted by: vanessacpaulson
from Land O Lakes, FL
Bought this four months ago phone now doesn't take pictures Samsung told me to take phone to their authorized repair place where I was told that's a known issue with this phone and phone needs a new whatever board now will need to get permission from Samsung to get board order which I was told is $1100 and will have no phone for "a while" per repair guy on top of losing all my pictures music and whatever else...now my question is at what point does Samsung replace a 4 month old phone with a known issue that's under warranty instead of giving me the good ol' goose chase
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 10, 2026
Hello Vanessacpaulson, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how distressing it is when your new device is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the camera of your device at your convenience. We have also shared links to your warranty information, the Samsung Support Team, and Customer Care+ Team to assist you further if you have questions about the repair process we have available. We appreciate you being a Ssamsung customer. -Elizabeth
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
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Written by a customer while visiting Samsung US
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