Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,374 Reviews)
Open Ratings Snapshot
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
My experience with the s26 ultra
on October 21, 2026
Posted by: JaunArc
[This review was collected as part of a promotion.] I have always been the type of person to avoid getting the latest and greatest phone every generation till this generation
I chose the s26 ultra due to its all around perfect fit for me. I love playing games and this phone is packing in power. I enjoy taking pictures and this phone has had the best camera i have ever seen. And i enjoy freedom that i can get from an android device such as this one.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hey JaunArc, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding this device so perfectly aligned to your needs and wants. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love my samsung
on October 21, 2026
Posted by: RottMom07
[This review was collected as part of a promotion.] I chose Samsung over all the other choices. I have been a Samsung user for decades. Nobody beats these devices. The camera is one of the best features. At any event I am the photographer since my camera takes the best photos!
It will always be Samsung for me!
Thank you!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 22, 2026
Hey there RottMom07, than you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the usage of the camera on your device for all of your life events. We have shared links to resources to help you fully explore the additional capabilities of your device like Galaxy AI and the Privacy Display, customize the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I chose this series for the amazing camera.
on October 21, 2026
Posted by: Justagirl765
[This review was collected as part of a promotion.] I chose this series for its amazing camera and the photos it presents. Every phone I had prior to this one the pictures were a blur and not very sharp. I would definitely recommend this series.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hey Justagirl765, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear how amazed you have been with the camera of your device, and the photos and videos you have captured. We have shared links to the full manual and the Samsung Support Team to help you with the additional capabilities of your device, customizing the settings, and answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Artificial Intelligence That Transforms the Mobile
on October 21, 2026
Posted by: Elfinodunky
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra because I wanted a premium smartphone that combines advanced technology, productivity, and innovative artificial intelligence features.
What impresses me most is how AI can make everyday routines more convenient and efficient. I use my phone for work, communication, organizing daily activities, browsing, and entertainment. Having intelligent tools readily available helps me access information, manage tasks, and handle everyday activities more efficiently.
The AI features are particularly exciting because they make the smartphone feel like more than just a communication device. They offer new ways to interact with information, simplify certain tasks, and support productivity throughout the day. I also appreciate the premium display and overall user experience, which make switching between work and entertainment seamless.
For me, the real value of the Galaxy S26 Ultra lies in how its technology fits into everyday life. Rather than focusing only on specifications, I appreciate having a device that brings together innovation, convenience, and versatility in one place. It is a great option for anyone looking for a premium smartphone with AI capabilities that can make daily routines smarter and more efficient.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hey Elfinodunky, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving your new device, and that the addition of Galaxy AI has been so impressive during your usage. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing photo quality
on October 21, 2026
Posted by: Android4Life
[This review was collected as part of a promotion.] I chose the Galaxy S 26 Ultra mainly for the camera quality, and have not been disappointed. Switched to the S series phones during the 23's run and the only downside is that I can never go to a lesser model phone now!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hi there Android4Life, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your new device has not only met but exceeded all of your expectations in features and functionality. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is lightning quick
on October 21, 2026
Posted by: Ebitravels
[This review was collected as part of a promotion.] I chose this phone because it was one of the coolest new phones out with the privacy screen that you could toggle on our off. I found that feature extremely useful for me and I had to have it. The rest of the phone is just like what you expect from samsung products. It's very quick and customization is integrated in the phone. To get the most out of these phones you just have to set it up to be around your life and then you work in harmony.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2026
Hey Ebitravels, we appreciate you sharing your thoughts about your Sasmsung Galaxy S26 Ultra with us. We love hearing how happy you are with your upgrade to your new device, and that the new Privacy Display has been so useful when you are out during the day. We have provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my phone
on October 21, 2026
Posted by: Skyblueultra
[This review was collected as part of a promotion.] I chose the s26 ultra for a birthday gift to myself. I wanted to upgrade my phone to a phone that has a better camera and I can play games on this phone is so much more I've had it for the last couple of months and I'm still learning it so absolutely love my phone I also wanted a blue phone normally the phones I have was either white, black or gray and I've always wanted to Blue phone so I was able to get everything I wanted in this phone plus more and I'm I'm still learning it so much on here to do
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2026
Hi Skyblueultra, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving your new device, and that you are enjoying the camera quality, and your gaming with your device. We have shared a link to the full manual to help you fully explore and customize your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone
on October 21, 2026
Posted by: Galaxyforlife
[This review was collected as part of a promotion.] I am so happy that I got this phone. I love how large the screen is because I travel so i use it to watch my favorite movies with out having to carry around an additional tablet. If you are a business owner this is a great phone since it gives you the option to translate, add bullet points, check your grammar, table option and AI can even generate your messages for you or update it to sound more professional or friendly if needed. My past time is the draw so the S pen it comes with makes it easy to draw as well. It comes with a stand attached for ease. Due to the phone size you dont have to hold it. You can kick it up and use the S pen to mauneuver through the phone. It also has The AI Agent Perplexity that you can upgrade and add additional agents to assist you with any need you can imagine. It's an awesome phone. Im still discovering something new it does daily!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2026
Hi Galaxyforlife, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying the usage of your device with the larger display for your streaming, and Galaxy AI for your communication every day. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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