Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,374 Reviews)
Open Ratings Snapshot
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Samsung is for everything and everyone
on October 22, 2026
Posted by: TechJunkie
[This review was collected as part of a promotion.] I love the S26 Ultra, the quality in streaming is amazing. I always watch shows on my phone. Ive had this phone for a few months now, bought it when it first came out. The camera quality is amazing, the AI functions that allow for polishing and better photo adjustments are amazing. I also always loved the live translate feature for in real time translation of other languages. Makes travel easier or just going to different areas that use languages not native to you. The speed on this device for web browsing or app launching is amazing as well. Overall, when it comes to features for a phone, something everyone uses every day without thinking, Samsungs S26 Ultra has everything you could think of and more. And when youre done using it for the day, if you actually managed to drain that massive battery, it charges in less than an hour with the fast charging. Its amazing. Samsung always thinks if everything. From simple users, to photo junkies, to fitness experts, the S26Ultra is for everyone
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there TechJunkie, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how thrilled you are with the capabilities and features of your device to help you with your communication when traveling around the world, processing speeds being so amazing, and keeping up with all of your needs. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
2026 samsung ultra 4 out of 5 stars for room to gr
on October 22, 2026
Posted by: DawnB1992
[This review was collected as part of a promotion.] I choose to highlight i do love this phone, and the only reason I give 4 out of 5 is because I believe this device has room to grow. Love the pen 🖊 built into the phone it makes signing documents so easy and I do that all the time for work. It is on the bigger side considering I am used to the normal Samsung galaxy. But the privacy screen in the settings blew my mind love that feature probably number one on my list. Stylish purple 💜 is my kinda phone. Would I recommend yes! Would i hope in 5 more years this phone has so many new mind blowing features yes, because we all need to be open to grow into something better!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 23, 2026
Hey DawnB1992, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear how much you are enjoying the usage of your device, and finding the addition of the S Pen helpful for your needs every day. We have provided links to articles to help you explore the capabilities of Galaxy AI, S Pen functionality, and additional features you may want to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on October 22, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose s26 ultra for better performance and help me with my day to day activities like note taking, better camera quality and watching movies or series or study material on the go. I am impressed by it's battery life and wireless charging for my everyday tasks.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there Hell2love, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with your upgrade for all of your wants and needs, and that you are finding the battery keeping up with your usage during the day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I Love Samsung Phones
on October 22, 2026
Posted by: Laurbop
[This review was collected as part of a promotion.] My very first smart phone was the Samsung Instinct which was groundbreaking at the time. I have had many Samsung phones since although I did stray to Google for a bit. Google was good with their Nexus line but since changing to Pixels, Samsung continues to come out on top. I chose to upgrade my Galaxy S23 Ultra to the S26 Ultra because it had enough new features that worked for me. The privacy screen is an awesome feature that I use all the time. My only regret is not holding out for the new Galaxy Fold which comes in a beautiful green color and looks amazing. I'm very happy with my S26 Ultra though.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The s26ultra has an amazing camera!!
on October 22, 2026
Posted by: SpartanFlameOn85
[This review was collected as part of a promotion.] This phone has been amazing. I needed a device with a great camera to compensate for unsteady hands and a device that will last through the day for video conference and run two numbers. It is great for my needs and I am happy I can connect it to a docking station to use it as a computer
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there SpartanFlameOn85, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how perfectly you are finding this device to align to your needs while keeping up with your usage during the day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone To Purchase
on October 22, 2026
Posted by: Shellyb80
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra because it has great features that help benefit my everyday life. First of all, I love how much memory that it holds for my most important files and organizing them, especially when I'm working at my job as well as the apps used to secure them. Second, the battery life is also important when it comes to being out and about for long periods of time, day and night and I don't have to constantly charge my phone, due to the Power Saving mode. Last but not least, the Privacy Screen keeps the lurkers' prying eyes on things that you want to keep under wraps.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is much faster than my last 2 phones.
on October 22, 2026
Posted by: Mellon
[This review was collected as part of a promotion.] I chose this product because it is a samsung. The most important part of a phone for me is the calendar. I like it because it auto fills things like the name, color, time, and address. I use it for work so that is important because it makes my life easier. It's much faster than the A series and doesn't slow down due to my work apps running all the time. I love it so far!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 22, 2026
Hi Mellon, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear how happy you are with the usage of your device for keeping your schedule organized every day. We have shared a link to the complete manual to help you further explore the capabilities of your device, and customize the settings to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Glitching
on October 22, 2026
Posted by: CarlaT
TERRIBLE- I am on my 2nd new phone in 3 months.
Both glitch (rapid screen movements).
Camera is worse than my old 22 Ultra.
I regret upgrading my phone!!!!
Response from Samsung USBy R&R Team, October 23, 2026
Hi there CarlaT, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have shared a link to an article to help you with the camera settings for the best possible photos and videos with your device. We have also provided a link to a troubleshooting guide to help you with the display glitches you mention experiencing. Lastly, we have provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Screen flickering or glitching on your Samsung Galaxy device
https://www.samsung.com/us/support/troubleshoot/TSG10013513/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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