Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,396 Reviews)
Open Ratings Snapshot
Rating breakdown 18,396 reviews
5 Stars
16,065
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4 out of 5
4
Great update
on March 14, 2026
Posted by: Johanna
[This review was collected as part of a promotion.] Switching to the Galaxy S26 Ultra has been a great upgrade for me, both personally and professionally. The camera delivers sharp, clean photos without effort, even in low light, which I appreciate when I need quick, accurate images. The Privacy Display has become one of my favorite features because it keeps my screen protected from side glances while I’m working or out in public. The phone handles multitasking smoothly, letting me move between apps without slowing down or heating up, and the battery reliably lasts through long, busy days. The screen is bright and crisp, a bit reflective at times, but still beautiful to use. Overall, the S26 Ultra feels like a dependable, polished device that fits perfectly with my lifestyle and the demands of my work.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice looking and features
on March 14, 2026
Posted by: Mami2u
[This review was collected as part of a promotion.] Galaxy AI is amazing, that's a no brainer. However, there is no substantial improvement from the S24 and S25 to the S26, which is a bit unfortunate. Of course, privacy display is a great addition for this year's model.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fair and sleek
on March 14, 2026
Posted by: NeverGoingBack2Apple
[This review was collected as part of a promotion.] Loving my new phone so far and all the features. The Galaxy AI is present and supporting without being overpowering.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on March 14, 2026
Posted by: Tazhoag
[This review was collected as part of a promotion.] The AI features are a welcome addition. The privacy screen is awesome. Love that it's not full screen always on. Camera improvements would have been nice but still takes great pics.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 Ultra is 🔥
on March 14, 2026
Posted by: Jmagee
[This review was collected as part of a promotion.] The moment I held it in my hand you could instantly feel the difference from that 25 Ultra. It's light, and overall just feels better in the hand. After using the phone for about a week, it has all the premium feel as it should. The cut backs on pre-order are a bummer. Being a Sammy Fan this was extremely disappointing, especially with price increases. I hope Samsung does not make this a continuous thing. If you're in the market for a new device, check out the S26 Ultra. It won't disappoint.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has brilliant screen color and pic qual
on March 14, 2026
Posted by: Tonyruralnc
[This review was collected as part of a promotion.] I don't currently use AI at this time. Other installed apps are great and very useful to me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best samsung phone I've ever owned
on March 14, 2026
Posted by: Lovesamsung27
[This review was collected as part of a promotion.] Use phone for streaming video amazing sound and video quality. super fast. battery life has been great. fast charging great. I've owned a lot of samsung phone's this is the by far is the best
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Samsung
on March 14, 2026
Posted by: Blackbeauty
[This review was collected as part of a promotion.] Samsung has yet to fail there customers. This time they have did what no other phone company has done and that's with the privacy screen, without adding any additional items to your phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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