Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,374 Reviews)
Open Ratings Snapshot
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Wonderful Phone
on October 31, 2026
Posted by: Puglover
[This review was collected as part of a promotion.] I chose this phone because I am very comfortable with how to do everything on it. I had to set it up on my own and it was very easy. Everything I needed was in the cloud and the directions were easy to follow. It has plenty of features that help you. I didn't even consider another brand of phone since I had such good luck with my last Samsung phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Puglover, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you had an easy time with the inital setup of your new device, and that it feels easy to use during the day. We have provided links to resources to help you fully explore the enhanced capabilities of your device, adjust the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Chose for the new feature
on October 31, 2026
Posted by: Yamialex
[This review was collected as part of a promotion.] I chose this because of the new privacy display when I get a new phone I always get a case and screen protector but I always buy the privacy ones at least this one has it built in so I can choose a different type of screen protector. It's been awhile since I've had a Galaxy device so it's nice that I'm back with it since I have a Samsung tablet
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hey Yamialex, thank you for sharing your feedback on your Samsung Galaxy S26 UItra. We are happy to hear that you are enjoying the upgrade to this device, and happy with the addition of the Privacy Display. We have shared a link to the full manual for your device to help you customize the settings to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing flagship phone
on October 30, 2026
Posted by: Jascospeed
[This review was collected as part of a promotion.] Another great job by Samsung on this new flagship phone. It's privacy display is a great idea that I use daily. Great battery life with faster charging upgrade. Will recommend.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hey there Jascospeed, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the usage of your device, and that you are finding the battery life keeping up with your usage during the day. We would love to hear from you again in the future any time you have questions about your device, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An Outstanding Flagship Smartphone – Samsung Gala
on October 30, 2026
Posted by: Mufasa
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an outstanding smartphone that delivers a truly premium experience. From its elegant design and stunning display to its powerful performance and impressive camera capabilities, everything feels thoughtfully designed.
The display is absolutely beautiful, offering vibrant colors, excellent brightness, and a smooth viewing experience. The camera quality is another major highlight, capturing detailed and sharp photos with impressive results. Whether taking pictures during the day or in low-light conditions, the camera delivers an excellent experience.
Performance is smooth and responsive, making multitasking, gaming, browsing, and everyday activities effortless. The overall user experience feels premium, and Samsung's software features make the device even more convenient and productive.
Battery performance, build quality, and attention to detail further add to the overall experience. I especially appreciate how Samsung continues to improve its flagship lineup with innovative features and modern technology.
Overall, the Samsung Galaxy S26 Ultra is an impressive flagship smartphone. It offers a premium combination of design, performance, camera technology, and everyday convenience. Highly recommended for anyone looking for a high-end smartphone!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 6, 2026
Hey there Mufasa, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving your device, and how amazingly it performs, with long lasting battery, for all of your needs. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone and all it's features
on October 30, 2026
Posted by: NScakes
[This review was collected as part of a promotion.] I love this phone, it's really durable, great for clumsy military members, and I love the built in privacy screen, privacy screen doesn't work great at night, but I know samsung is working for improve for the next release, I also love the display size and s pen
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there NScakes, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are so pleased with the upgrade to this new devcie, and that you are finding it rugged during your usage, and great for your security with the new Privacy Display. We have shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not happy with this model
on October 30, 2026
Posted by: MadMan
[This review was collected as part of a promotion.] The 26 ultra has had tons of issues. Battery doesnt last as long as previous models.
Software issues that couldn't be remedied by restarting.
This is the worst phone I've ever owned from Samsung.
Time to upgrade. Let's see what happens.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 30, 2026
Hello MadMan, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not functioning as intended or expected. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this continues, and offer assistance with the other matters with the software you mention. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I choose S26 because it gives me privacy.
on October 30, 2026
Posted by: Panditaxddd33
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra because of its powerful performance, amazing camera, and beautiful display. I use my phone for pretty much everything, from streaming movies and listening to music to staying connected with friends and family. I also use it for school, taking notes, studying, browsing the internet, and organizing my daily activities. The camera is one of my favorite features because I love capturing special moments with great quality. Overall, it makes my everyday life easier and more enjoyable!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2026
Hey Panditax33, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your device has helped you with so many daily tasks and made your life easier and more enjoyable every day. We have shared a link to the Samsung Support Team to assist you if any questiosn come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
​Unmatched Hardware, Ultimate Control: Galaxy S26
on October 29, 2026
Posted by: Ihatecapncrunch
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an absolute powerhouse and easily the most complete smartphone experience available right now. On the hardware side, the display is incredibly crisp and fluid, the camera system remains unmatched in its versatility, and the battery life easily powers through heavy daily use without breaking a sweat.
​But what really sets this phone apart is the software experience. One UI is smoother and more responsive than ever, offering a massive amount of customization right out of the box. For those who like to take full control of their devices, the straightforward ability to flash official Samsung firmware via Odin makes it an absolute dream for power users. It perfectly balances ultra-premium flagship hardware with the open, flexible software environment that true Android enthusiasts look for. Highly recommended!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey there Ihatecapncrunch, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how smooth of an experience you've had with your new device, and how much you wish this experience for all of your family and friends. We have shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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