Customer reviews from De'Longhi
De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Average customer rating
3.8
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
67
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
26
71%of customers recommend this product.
(
72 out of
102)
Customer Reviews for De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Customer Rating
3
Nice machine - but not all in one
on December 4, 2023
Posted by: jpar
I bought this for my espresso-loving partner for Christmas under the impression that this was an "all-in-one" as labeled. However, as she quickly pointed out, it doesn't come with a grinder. Lucky we already own a grinder, but it would be nice if this product was sold as advertised.
No, I would not recommend this to a friend.
Response from De'LonghiBy DeLonghi Customer Care, December 5, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
I'm so disappointed
on November 1, 2023
Posted by: Soodi mv
I want to share my experience with you because I have bad experience with this coffee maker,my husband ordered this machine last 2 years and after 2-3 weeks we found the espresso machine doesn't work well,and we had time to change that ,we did and get new one ,but this time this machine really get me crazy because it turns on or turn off back to back ,or when we set outo time for morning ,our coffee in morning is cold and we figure out this turn on in the midnight, and i saw so many times timer change automatically,I really sad 😞 i don't want to buy new one because i pay alot money for this coffee maker,and now my husband and I have really serious problem about this machin
I
I
No, I would not recommend this to a friend.
Response from De'LonghiBy DeLonghi Customer Care, November 8, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Stops working in 3 months
on September 25, 2023
Posted by: All-in-One Combination
This is my third delonghi machine, by first two were nespresso virtuo, the first stopped working after 1 week. The second stopped working after 1 year of use, and now this CM model has also stopped working after less than a year. No troubleshooting has solved the issue, poor quality. No one wants to replace a 300 coffee machine every single year.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, September 25, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: LMatthews
Verified Purchase:Yes
All in one does what it claims but needs an upgraded style.Too much black plastic. Husband likes ability to have expresso from same machine. I am not a coffee drinker but he claims coffee is good. Good price for combo in comparison to other makers.
Written by a customer while visiting De'Longhi
Customer Rating
1
Machine Leaks- Espresso Stopped working
on August 29, 2023
Posted by: MG123
Within a few uses of this product, I noticed water was leaking from the bottom. Every morning I would have a puddle on my countertop. 5 months in and the espresso machine stopped working. After Multiple descalings and attempts to clean the machine, these problems still persist. If you have wood countertops avoid this product.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, August 29, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: Alysa Jackson
Verified Purchase:Yes
I really enjoy the versatility of this machine. I also love that only after a few times of using it I was confident in how to use it.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
1
Don’t Waste Your Money/Time
on June 21, 2023
Posted by: Tripp
This is the SECOND machine we have received. The first one, heating element broke after a month. This one, heating element broke on the 3rd use. The replacement process took forever so I’m not looking for another machine just to break a few uses in again. I just want my money back…..
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, September 21, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Piece of junk
on June 14, 2023
Posted by: disappointed123
Stopped working completely after 3 months. Threw it away. Waste of $.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, cst, June 14, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting De'Longhi