Customer reviews from De'Longhi
De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Average customer rating
3.8
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
67
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
26
71%of customers recommend this product.
(
72 out of
102)
Customer Reviews for De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Customer Rating
1
Buyer Beware - Poor Design and Quality
on November 5, 2024
Posted by: SadBuyer15
We received this as a gift and were at first very excited. After using it and being unable to return or get support, I would recommend not buying this item.
1) It is very poor quality - almost all of it is cheap plastic
2) The drip coffee filter and water fill pops out on the right, the steamer pops out on the left, and the espresso water tank (which we needed to fill every other use) needs to be fully pulled out from the top, meaning it requires a lot more space on the counter and can't be under cabinets (unless you want to move it every time you use it).
3) The espresso gets warm at best. They say you need to prewarm the cup and the system (making it take twice as long), but even with that, the espresso is not nearly cafe heat.
4) You have to wait between making multiple cups of espresso. Say you want to make one for you and one for your wife, when you take off the portafilter, almost half of the grounds stick to the water dispenser and you have to scrape them off and try not to clog anything.
5) The coffee ground holder for the espresso comes in 3 sizes, that are held in to the portafilter by friction. After 4 uses, the grounds holder dethatched itself as you remove the portafilter, spilling the grounds. it now detaches every time.
6) You have to turn the water flow in the espresso on and off manually, so every cup is slightly different volumes and strengths. There isn't a set amount of water used like in many other machines.
7) As the steamer heats up, it pushes water into the drip tray in the back by design, making the tray fill up quickly, and can overflow easily. Hot water flowing onto the counter and floor was not great.
1) It is very poor quality - almost all of it is cheap plastic
2) The drip coffee filter and water fill pops out on the right, the steamer pops out on the left, and the espresso water tank (which we needed to fill every other use) needs to be fully pulled out from the top, meaning it requires a lot more space on the counter and can't be under cabinets (unless you want to move it every time you use it).
3) The espresso gets warm at best. They say you need to prewarm the cup and the system (making it take twice as long), but even with that, the espresso is not nearly cafe heat.
4) You have to wait between making multiple cups of espresso. Say you want to make one for you and one for your wife, when you take off the portafilter, almost half of the grounds stick to the water dispenser and you have to scrape them off and try not to clog anything.
5) The coffee ground holder for the espresso comes in 3 sizes, that are held in to the portafilter by friction. After 4 uses, the grounds holder dethatched itself as you remove the portafilter, spilling the grounds. it now detaches every time.
6) You have to turn the water flow in the espresso on and off manually, so every cup is slightly different volumes and strengths. There isn't a set amount of water used like in many other machines.
7) As the steamer heats up, it pushes water into the drip tray in the back by design, making the tray fill up quickly, and can overflow easily. Hot water flowing onto the counter and floor was not great.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, November 5, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
5
Love my coffee machine
on September 20, 2024
Posted by: Tomc237
Have had this for about 6 months. Makes great coffee and espresso. The only downside is sometimes it drips a drop or 2 on the hot plate when pouring coffee. That usually doesn’t happen if I wait for the beep indicating it’s finished brewing.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
5
Magnifica Evo
on August 24, 2024
Posted by: Tony M
Bought this product with great expatriations and it has not let me down . It truly makes a magnificent cup of coffee with the perfect amount of froth . At first it was a little intimidating to set up and run but after a while it became so simple to operate . Besides it being a fantastic machine it is a pleasant addition to my countertop that looks very sharp .
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
1
It sucks
on August 17, 2024
Posted by: Aztegan
On the second use it started shocking us every time we touch it. No one wants to use it fear of being electrocuted!
Response from De'LonghiBy Delonghi Reviews, August 19, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Michael Briskey
Verified Purchase:Yes
Excellent product. Performs as promised and I would definitely purchase again.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
3
Need Thermo Pot
on July 28, 2024
Posted by: CherylP
#1 Had this for 1 week.. My complaint about coffee is I cannot find a thermo pot that fits this machine. I get up earlier than my husband and by the time he gets up… maybe one hour later, the coffee tastes old and burnt. I need a thermo pot that fits it!
#2 espresso doesn't taste like espresso… taste like coffee???
#2 espresso doesn't taste like espresso… taste like coffee???
Response from De'LonghiBy Delonghi Reviews, July 29, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
A caution to those considering the splurge
on July 18, 2024
Posted by: Tfn14
My husband and I splurged on this coffee pot in April 2023 and we were really happy with it until it broke a few weeks ago (the unit would turn on but wouldn’t brew any coffee or heat up). We were shocked at this given that we were careful to take care of the machine according to the manufacturer recommendations with regular cleanings, etc. Naturally, our machine was just out of its one year warranty so there was no coverage for any sort of repair, and the only option provided to us was to take it to the nearest certified repair location to pay to get it fixed (the nearest location is 200 miles away!). Very disappointing that a machine we paid so much money for broke much sooner than machines we’ve purchased in the past for a fraction of the price. We’ve done some much more thorough research on coffee machine makers and purchased a new one from a company that offers a significantly better warranty and support for their products. Disappointing.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, July 19, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
5
Great machine
on May 23, 2024
Posted by: Madej5
I received this as a Christmas gift from my kids. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi