Customer reviews from bestbuy-ca
De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Average customer rating
2.2
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
1
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
6
25%of customers recommend this product.
(
3 out of
12)
Customer Reviews for De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Customer Rating
1
Terrible. Dont buy this garbage
on February 5, 2024
Posted by: Heathher
from Alberta
I bought this coffee machine and right from the beginning the frother function did not work. I sent them an email to resolve and it took months to get a reply, when they finally did they wanted videos, pictures, about 50 different things of information. I supplied this and they still did not get back to me. I have called and been on hold for HOURS. They dont get back to emails and dont answer their phone. Dont buy unless you want a garbage machine and a terrible company who doesn't stand behind their products. DONT BUY. Did you know it takes 5 years for a coffee tree to bear fruit? You will know that after hearing it 100 times while on hold with this company.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Not sure how it got that many positive reviews
on July 19, 2021
Posted by: Nika
from Ontario
I have purchased this coffee maker couse I liked the idea of 2 in 1 espresso and dripping coffee as well as found it more echo friendly cause you aren't using coffee capsules. However this machine was a total disappointment, it has nothing in common with espresso machine.
- you have to start and STOP the machine yourself otherwise it will use all the water in the tank using same quantity of coffee you pressed in.
- if you leave the water in the tank it leaks and accumulates all of it under the grill where you place the cup, have no idea how exactly to drain it
- the coffee is not warm enough and tasteless, must be way stronger ( even though you follow all the instructions in the manual, which I did)
- the milk steamer is not a steamer, it's a flow of water under pressure and adds lots of water to your milk, and makes the tasteless coffee even worse ( again I followed the manual and waited for it to be heated)
- on top of it the milk is never whipped the way they show it in the video.
At first I have exchanged this coffee maker by exact same one, couse I was sure it's a damaged product and just needs to be replaced, however I got same one working exactly the same way.
I have called De'Longhi to make sure I'm setting it up correctly cause I couldn't believe the proper coffee maker could work like this, but was advised to return the item.
- you have to start and STOP the machine yourself otherwise it will use all the water in the tank using same quantity of coffee you pressed in.
- if you leave the water in the tank it leaks and accumulates all of it under the grill where you place the cup, have no idea how exactly to drain it
- the coffee is not warm enough and tasteless, must be way stronger ( even though you follow all the instructions in the manual, which I did)
- the milk steamer is not a steamer, it's a flow of water under pressure and adds lots of water to your milk, and makes the tasteless coffee even worse ( again I followed the manual and waited for it to be heated)
- on top of it the milk is never whipped the way they show it in the video.
At first I have exchanged this coffee maker by exact same one, couse I was sure it's a damaged product and just needs to be replaced, however I got same one working exactly the same way.
I have called De'Longhi to make sure I'm setting it up correctly cause I couldn't believe the proper coffee maker could work like this, but was advised to return the item.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
J'aime cette dualité
on February 24, 2021
Posted by: Buveur matinal
from Ste-Barbe
J'aime la possibilité de préparer de façon indépendante le café filtre et l'expresso!
C'est un produit gagnant selon moi.
Merci,
C'est un produit gagnant selon moi.
Merci,
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Garbage
on February 7, 2021
Posted by: Boris Z
from Toronto
Really sorry I cannot give this a negative review since this is definitely not worth one star. Total waste of $300 bucks. Takes 15min to get ready and espresso is lukewarm. Tried 5 times, waited 20min for it to get ready - still worst espresso I ever tasted. Would strongly NOT recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca