Customer reviews from De'Longhi
De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Average customer rating
3.8
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
67
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
26
71%of customers recommend this product.
(
72 out of
102)
Customer Reviews for De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Posted by: Jake from NJ
Verified Purchase:Yes
Ran a pot of just water to rinse out the coffee side of the machine before my initial use and that was it the coffee side completely stopped working never even got a cup of coffee out of it. Now going through the warranty process. I will say the tech support guy was very nice.
No, I would not recommend this to a friend.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, May 12, 2022
Hi Jake, while it's great to hear you had a positive experience with one of our friendly technicians, we are sorry to hear about your Combination Coffee and Espresso Machine. If you ever require assistance with your replacement, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Machine Leaks- Espresso Stopped working
on August 29, 2023
Posted by: MG123
Within a few uses of this product, I noticed water was leaking from the bottom. Every morning I would have a puddle on my countertop. 5 months in and the espresso machine stopped working. After Multiple descalings and attempts to clean the machine, these problems still persist. If you have wood countertops avoid this product.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, August 29, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Woke up to not working
on July 24, 2022
Posted by: Doesn’t work
Bought this a week ago and came down stairs this morning to my pot coffee and not hot. Went to make a fresh pot and it won’t brew/work. Glad I registered it.
No, I would not recommend this to a friend.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, July 25, 2022
Hello, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website for direct assistance relating to your Combination Coffee and Espresso Machine. Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Brand new and non-functioning
on March 26, 2025
Posted by: Fail25
Subject to change, but brand new (?) out of the box and the water pump on the coffee pot side doesn't work. Some leakage observed on the counter. Water heats as the unit gets quite hot, but no dispensed water into the pot during setup. Tried multiple times. Even used the included descaler just in case this wasn't a brand new model. No success. Needed this maker for guests coming in two days as I don't have a drip brewer. Guess we'll just have to do cowboy coffee. Ridiculous.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 28, 2025
Hello,
Thank you for your review. I'm really sorry to hear about your experience with the coffee maker. It’s disappointing when something doesn’t work as expected right out of the box, especially when you’re counting on it. It sounds like there may be an issue with the water pump or a possible blockage. If you haven’t already, I’d recommend reaching out to customer support for troubleshooting steps or a possible replacement, especially since you’re still within the return period. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Hopefully, you’ll be able to enjoy your coffee soon!
Thank you for your review. I'm really sorry to hear about your experience with the coffee maker. It’s disappointing when something doesn’t work as expected right out of the box, especially when you’re counting on it. It sounds like there may be an issue with the water pump or a possible blockage. If you haven’t already, I’d recommend reaching out to customer support for troubleshooting steps or a possible replacement, especially since you’re still within the return period. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Hopefully, you’ll be able to enjoy your coffee soon!
Written by a customer while visiting De'Longhi
Posted by: Roger
Verified Purchase:Yes
Terrible. Product faulty and I am unable to get a refund.
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, December 15, 2022
Hello,
sorry to hear that our All-in-One Coffee & Espresso Maker is not meeting your expectations. Your satisfaction is very important to us, please give us the opportunity to assist you with your unit by calling 1-866-528-8323 Mon.-Fri. between the hours of 9:00 am - 8:00 pm Est.
sorry to hear that our All-in-One Coffee & Espresso Maker is not meeting your expectations. Your satisfaction is very important to us, please give us the opportunity to assist you with your unit by calling 1-866-528-8323 Mon.-Fri. between the hours of 9:00 am - 8:00 pm Est.
Written by a customer while visiting De'Longhi
Customer Rating
5
Coffee, Coffee, Coffee
on April 9, 2021
Posted by: RileysMom
[This review was collected as part of a promotion.] I always wanted an Espresso Machine and the De'Longhi All-In-One Combination Coffee and Espresso Machine gives me that as well as good drip coffee. I make espresso just like the coffee shop now. It comes with everything you need to make espresso drinks and lattes. I love steaming milk and not having to pay extra for oat milk or almond milk, like they charge in the coffee shop. When I do not have time to make espressos. I just set up the auto timer on the drip machine and wake up to fresh coffee. The odor is pleasant and goes through our apartment. We are very happy with theDe'Longhi All-In-One Combination Coffee and Espresso Machine. It is easy to use and makes great coffee, what more do you need.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
4
It’s so pretty!
on April 6, 2021
Posted by: MrsTheSev
[This review was collected as part of a promotion.] I love the space-saving combo of coffee pot and espresso machine, and this one looks so fancy. It’s super easy to set up and use. I love that it comes with a reusable filter for the coffee pot. It froths and foams milk great. It makes decent coffee, but is definitely not a high-end machine for either the espresso or drip coffee. It tahrs forever for the espresso side to heat up, and the milk takes a long time to get to a hot temp when being steamed. But, all in all, it’s a great product for what it is. And it’s seriously pretty.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
1
Not enough expresso
on November 12, 2024
Posted by: Hlespi
Can only make 2 Expresso per pod, will return as I thought it could make more w one fill up of grounds, there is definitely space for bigger
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, November 13, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi