Customer reviews from De'Longhi
De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Average customer rating
3.8
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
67
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
26
71%of customers recommend this product.
(
72 out of
102)
Customer Reviews for De'Longhi - All-in-One Combination Coffee Maker & Espresso Machine, COM532M - Black
Posted by: Anonymous
Length of ownership:1 week
Verified Purchase:Yes
Tried it three times and returned it. Esprersso and milk frother were not good.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi escalations department, June 4, 2026
We are truly sorry to learn that your experience led to a low review. We would appreciate the opportunity to improve your experience by addressing your concerns regarding your warranty package. We will be more than happy to further assist you with your automatic machine.
Please feel free to reach out to us via chat using the following link:
https://www.delonghi.com/en-us/contact-us
Our team is available Monday–Friday, from 9:00 AM to 6:00 PM EST. We hope to hear from you soon.
Please feel free to reach out to us via chat using the following link:
https://www.delonghi.com/en-us/contact-us
Our team is available Monday–Friday, from 9:00 AM to 6:00 PM EST. We hope to hear from you soon.
Written by a customer while visiting De'Longhi
Customer Rating
5
Powerful combo
on April 24, 2021
Posted by: raomeenas
[This review was collected as part of a promotion.] The De'Longhi All in One combination and espresso machine is a powerful all in one machine that can make both concentrated espresso or brewed coffee. I'm very impressed with the fact that it has dual functionality and does the job effectively without compromising one for the other. The machine itself took me a mere few minutes to set up and after running a water cycle through to clean it, started working immediately. Pros include:
1. Espresso can be customized to ground coffee or pods. It comes with 3 different filters including 1 cup, 2 cup or pods so that you can customize your coffee the way you want it.
2. Simple: there are 3 buttons to keep it simple. Just turn on, let it heat up and then the button to actually start pouring.
3. The milk frother is a great extra bonus. It has 2 settings for both milk frothing and cappuccino.
4. The coffee maker is a great feature for larger crowds and don't have to worry about having multiple machines since this one will do it all.
There were a couple of things about the machine that could use improvement, not enough to go down a star, but still enough to bother me. The amount of area, especially when making 2 cups of espresso, is not quite enough for a larger mug. When you make just 1 cup you can finagle it to fit a larger cup, but with 2, you really can only use a small espresso cup. Not a huge problem, but something to be aware of. I also would like to see an automatic espresso function; right now you need to start and stop the espresso manually. The machine does not automatically know when 1 or 2 cups are complete.
Otherwise, I'm extremely pleased with the functionality, simplicity and effectiveness of the combo espresso, coffee machine and highly recommend to anyone looking for a high quality combo machine.
Written by a customer while visiting De'Longhi
Customer Rating
1
Long Wait, Now Broken!
on June 30, 2022
Posted by: MDGrammie
We finally received this after waiting over a month. Instructions were detailed on how to set up and use it. Have had trouble with it heating the water/steam….says its ready, but water still cold! Now today after only a month, we see that there is a big crack coming up from the heat plate. Waiting to hear back.
No, I would not recommend this to a friend.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, July 6, 2022
Hello, we are very sorry to hear you are experiencing difficulty with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Written by a customer while visiting De'Longhi
Posted by: Randy
Length of ownership:3 months
Verified Purchase:Yes
The coffee maker is pretty good, but I find it really hard to get the measure of espresso grounds right. A lot of times it doesn’t drip and the water sits at the top of the espresso, therefore I have to dump the wet espresso grounds down the drain and start over. The steamer is okay. It takes a while to get hot and even then sometimes it will shoot out spurts of water rather than all steam, I wish I had just gotten a regular coffee maker and saved the money.
No, I would not recommend this to a friend.
Response from De'LonghiBy De'Longhi Customer Service, March 9, 2026
Dear Randy,
Thank you for sharing your experience with your De’Longhi All‑in‑One Espresso Machine (COM532M). We’re glad to hear you found it easy to clean and use, and we appreciate your honest feedback regarding espresso dosing and steam performance.
Getting the right grind size and dose is key for proper extraction. If the espresso isn’t dripping, it may be due to overly fine grounds or too much coffee in the filter. We can guide you through simple adjustments—such as loosening the grind size slightly or reducing the dose—to help ensure consistent flow. For the steam wand, we can also walk you through priming steps that eliminate water spurts and get the wand up to full temperature faster.
To address the issue, please feel free to chat with a Live Expert at:
https://www.delonghi.com/en-us/delonghi-support
and click Chat at the bottom right. We’ll be happy to assist you and walk you through the steps to improve performance.
Kind regards,
De'Longhi Group Customer Care
Thank you for sharing your experience with your De’Longhi All‑in‑One Espresso Machine (COM532M). We’re glad to hear you found it easy to clean and use, and we appreciate your honest feedback regarding espresso dosing and steam performance.
Getting the right grind size and dose is key for proper extraction. If the espresso isn’t dripping, it may be due to overly fine grounds or too much coffee in the filter. We can guide you through simple adjustments—such as loosening the grind size slightly or reducing the dose—to help ensure consistent flow. For the steam wand, we can also walk you through priming steps that eliminate water spurts and get the wand up to full temperature faster.
To address the issue, please feel free to chat with a Live Expert at:
https://www.delonghi.com/en-us/delonghi-support
and click Chat at the bottom right. We’ll be happy to assist you and walk you through the steps to improve performance.
Kind regards,
De'Longhi Group Customer Care
Written by a customer while visiting De'Longhi
Customer Rating
1
Day 2 and blinking “warming” lights not working
on February 27, 2022
Posted by: LBain
I’ve had the machine only a few days. I used the espresso function ONCE (yesterday) today the warming lights do not blink. I had to completely unplug my machine, wait several minutes, reset EVERYTHING and then the warming lights blinked. DAY 2!!!! Disappointed is an understatement.
No, I would not recommend this to a friend.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, February 28, 2022
Hello, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit is giving you an unusual blinking light is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Loved expresso machine
on August 6, 2022
Posted by: Projectmora
4 months old and when I turn it on, nothing happens. I have tried everything. It just wont do anything
No, I would not recommend this to a friend.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, August 8, 2022
Hello, we are sorry to hear you are experiencing difficulty with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly assocaites who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
1
Disappointed since day first week of using
on March 10, 2025
Posted by: Anna1208
After one week of using it all buttons started to blinking, sometimes the machine didn't finish brewing. Because I got rid of the original box I didn't send it back. Now after 2 years of using machine is leaking on my counter top. Very, very disappointed. Never again Delonghi in my house.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 10, 2025
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Customer Rating
1
Don’t Waste Your Money/Time
on June 21, 2023
Posted by: Tripp
This is the SECOND machine we have received. The first one, heating element broke after a month. This one, heating element broke on the 3rd use. The replacement process took forever so I’m not looking for another machine just to break a few uses in again. I just want my money back…..
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, CST, September 21, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi