Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,289 Reviews)
Open Ratings Snapshot
Rating breakdown 18,289 reviews
5 Stars
15,971
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product. 
(
104 out of 167
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
love the privacy display options and all the ai
on June 11, 2026
Posted by: MagicShroom23
[This review was collected as part of a promotion.] love the ai features like canceling background noise removing people in pictures and translations to phone calls
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing that you are finding your device to be so amazing and that Galaxy AI has been helpful for a range of daily tasks. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Display is smoother than the previous models
on June 11, 2026
Posted by: EarlyAdopter
[This review was collected as part of a promotion.] I use my phone as a primary device for email, messages, YouTube, browsing. For the past 4 years, I use the Samsung phones 95% of the time. I use my PC only 5% of the time.
Samsung AI has good start. Still ways to yo.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone is amazing
on June 11, 2026
Posted by: Jfokey452
[This review was collected as part of a promotion.] So the ai incorporated into the device it lovely , paired with Gemini the two are amazing . the phone doesn't lock up or freeze has great connection wirelessly and to screen share . It's just overall perfect
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet
on June 11, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] My galaxy ultra 26 has the best features and the camera is awesome and it is so much faster to load
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the camera . Still learning the phone
on June 11, 2026
Posted by: Ogchef
[This review was collected as part of a promotion.] I use my phone for streaming and business. Im also using chatgpt
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super fast processing
on June 11, 2026
Posted by: Thurman400
[This review was collected as part of a promotion.] Galaxy AI is ridiculously intelligent. Everything is better on this model.All the color is bright. Not to mention the camera in the recorder
The pictures are stupid good
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Customization
on June 11, 2026
Posted by: YouniqueMo
[This review was collected as part of a promotion.] One of the reasons I have been a returning customer to Samsung. There is so much freedom. Being able to use my phone and customize without having to use a card is freedom.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Has an awesome camera
on June 11, 2026
Posted by: Ella14
[This review was collected as part of a promotion.] The ai feature for the photos is awesome with all the new stuff u can do
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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