Best Buy - Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Average customer rating

4.8

(18,289 Reviews)

Rating breakdown 18,289 reviews

5 Stars

15,971

4 Stars

1,840

3 Stars

287

2 Stars

1 Star

106

62%of customers recommend this product.

(

104 out of 167

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Customer Rating

This Product is A Great Purchase

on June 14, 2026

Posted by: Chris208

[This review was collected as part of a promotion.] I've been using my Samsung device for everything lately from streaming movies and catching live sports to staying on top of work. The battery life holds up incredibly well through it all. What really stands out to me now is Galaxy AI. It makes everyday tasks much quicker and smoother, especially when I'm multitasking or organizing a busy schedule. It’s easily the most reliable and capable device I've owned.

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi Chris208, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that this new device has been such a great addition to your life, and that you are finding it useful for your streaming, enjoying yoru sporting events, even your professional needs. We hope you'll reach out to us again in the future if any questions come up about your device, or you would to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Upgraded from the s23 ultra.

on June 14, 2026

Posted by: e0000011122

[This review was collected as part of a promotion.] Upgraded from the s23 ultra. The improved battery is a key feature. Performance of this phone is definitely improved over the 23. Inclusion of Galaxy AI has been very helpful. I stick with the ultra mainly because of the screen size, the battery and also the pen. I'm always taking notes with the integrated pen. Have had a number of Ultras and this is a great upgrade. Hopefully they continue to include the pen in future versions of the phone.

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hey E0000011122, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying your upgrade to this new device, and that you are finding so many amazing capabilities with Galaxy AI. We have provided a link to the full manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

The camera zoom.

on June 14, 2026

Posted by: Kidsubaru

[This review was collected as part of a promotion.] Not sure about the galaxy ai.
I do use this phone for work as a door dasher. And pizza delivery having 2 jobs.

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi Kidsubaru, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are happy with the camera quality of your new device, and that it is helping you with your professional uses. We have provided a link to an article to help you with the capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the complete manual to help you with additional features like the Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsng customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Galaxy S26 Ultra Exceeds Expectations

on June 14, 2026

Posted by: TechExplorer26

[This review was collected as part of a promotion.] I've been using the Galaxy S26 Ultra daily for work, entertainment, and photography, and it has been an excellent experience. The display is bright and sharp, making videos and streaming content look amazing. Performance is incredibly smooth, whether I'm multitasking between apps, gaming, or using Galaxy AI features.
The camera system is one of the standout features. Photos are detailed with great color accuracy, and the zoom capabilities are impressive. Battery life easily lasts through a full day of heavy use, and fast charging helps keep me productive.
Galaxy AI has also been surprisingly useful for everyday tasks, helping me work more efficiently and stay organized. Combined with the premium design, S Pen functionality, and reliable performance, the Galaxy S26 Ultra feels like a complete flagship device.
Overall, Samsung has delivered a powerful smartphone that excels in productivity, creativity, and entertainment. Highly recommended.

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi TechExplorer26, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are loving your new device, and finding it helpful for both personal and professional needs every day. Please, don't hesitate to reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

For my purposes, no better than my S23 Ultra

on June 14, 2026

Posted by: GalaxyGirl

Honestly, I see no difference between this and my s23 ultra. I only got this phone because my 23 suffered heat damage & had to be replaced. Whatever hardware upgrades were implemented here arent noticeable in the way I use my phone; Perhaps it will be for others. The pen is actually a downgrade with less functionality. The camera produces the same quality photos as my s23 when taking standard shots. The processor doesnt seem quicker at all. I experience noticeable lag where I didnt with the 23. The screen is the same size no matter what the specs say; this fit into my 23 wallet case with no loss of accessibility to buttons or camera. It's a very light phone & the rounded corners & flat screen are, imo, an improvement. There is no increase of storage space. I thought the battery must be larger bc it seemed to charge more slowly than the 23, but its the same size. Im hopeful that this 26 is as durable as the 23 bc Im a habitual phone-dropper but I have this one in a more protective case so it remains to be seen. Maybe Im just used to the exceptional quality of the galaxy series & thats why this 26 seems mediocre at best. For a flagship phone, much more is expected in ways the average user can notice & appreciate. Still a good phone but def not worth upgrading from a 23. I will survive lol

Written by a customer while visiting Samsung US

Customer Rating

With smart switch was really easy to transfer all

on June 14, 2026

Posted by: Kelly20

[This review was collected as part of a promotion.] With smart switch was really easy to transfer all info from my old phone to the new one even no removing the chip since new S26Ultra have an option for esim that make it simple

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi Kelly20, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that the data transfer and inital usage of your device has been so smooth and easy. We have provided links to articles to help you maximize your experience with the new and enhanced features, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Love the S26 Ulta

on June 14, 2026

Posted by: MK1977

[This review was collected as part of a promotion.] I love this phone, I use it doe everything. The screen quality is great. I love to watch shows and stream on this phone. There are so many features. The camera is super, with more zoom (clearer pictures). My last phone the zoom feature would blurr the picture. Such a great difference. One feature that I am still learning is Galaxy AI. At this point I think it's great. To be able to search for it's with a picture. Who would of thought how great this is.

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi MK1977, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how much you love your new device, that you are enjoying taking amazing photos and videos, and that you are enjoying the enhanced display for your streaming. We have provided a link to an article to help you maximize your experience with your Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further anytime you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

the best screen ever

on June 14, 2026

Posted by: hpimentel

[This review was collected as part of a promotion.] I have gone through plenty of smartphones over the years, but the Samsung Galaxy S26 Ultra is operating on an entirely different level. It is not just an upgrade; it is a masterpiece of engineering. After putting it through its paces, I can confidently say this is the absolute best device I have ever had in my hands. I always have a samsung cellphone un my pocket since 2014

Value

Response from Samsung USBy R&R Team, June 15, 2026

Hi there Hpimentel, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that this device has not only met but exceeded all expectations you had, and feels like the best device you've ever owned. We have provided a link to the Samsung Support Team for your convenience. This team of experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

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