Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,288 Reviews)
Open Ratings Snapshot
Rating breakdown 18,288 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product. 
(
104 out of 167
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Why the S26 Ultra is (almost) the Perfect Phone...
on June 15, 2026
Posted by: ProtoSketch
[This review was collected as part of a promotion.] This phone is a brand new experience for me. I upgraded from a lesser phone with lackluster AI features. Now, I not only have Gemini, but my daily and online social life is made easier by Galaxy AI. and how packed this thing is! I'm not going to focus on the Privacy Display, which is a frontrunner for the phone, but I will be focusing on the S Pen. It's so useful to me; most forget that it even exists, but I love using it. As an artist, I prefer to have a stylus on the go, and this delivered. Sure, it's not as hi-tech as the S24 Ultra's S Pen, but it's an amazing bonus tool. It's nice to have, but not essential.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hey ProtoSketch, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding Galaxy AI so helpful every day for many different tasks. We know it can take some time when features you have used in the past have been redesigned or changed in some way. We have provided a link to an article to help you with the S Pen capabilities on your device. We have also provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 15, 2026
Posted by: Sunbear69
[This review was collected as part of a promotion.] Not much changes in the hardware, but the AI features make the biggest difference. As a power user, I appreciate the AI integrated throughout the phone experience rather than isolated in a chatbot app. My main reason for upgrading from my S25 Ultra was the AI improvements.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi there Sunbear69, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding the features of Galaxy AI so seamlessly integrated in to the device, and such a value to your every day experience with your device. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Impressive features
on June 15, 2026
Posted by: MustangMatt
[This review was collected as part of a promotion.] While I've not yet experimented with Galaxy AI very extensively, it does some interesting things for photos, such as automatically extracting an object to make a "sticker", or erasing unwanted artifacts. Of course, the camera features are amazing!
Ergonomically, a good case is a necessity as it is very slippery and the protruding cameras prevent it from laying flat on a surface. That's really the only negative for me.
The processor and RAM make for amazing speed for any usage.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hey MustangMatt, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing that this device has made such an impressive first impression upon you, and that you are enjoying exploring the different capabilities. We have provided a link to an article to help you with additional capabilities of Galaxy AI. We have also shared a link to the complete manual to help you best align the settings to your preferences, and discover additional features like the new Privacy Display. We have also provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Samsung Galaxy
on June 15, 2026
Posted by: GalaxyFan49
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy! It has made my everyday life so much easier. I use my phone for work, taking pictures, watching videos, staying connected with family, and keeping myself organized. The camera quality is amazing, the phone runs smoothly, and the battery lasts throughout my busy day. I also enjoy the new Galaxy AI features because they make things faster and more convenient. Samsung continues to create reliable devices that fit perfectly into my daily routine. I definitely recommend it!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi GalaxyFan49, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding so many amazing uses for your new device every day, and that the battery keeps up with your all day. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fast and easy to use
on June 14, 2026
Posted by: Rickeyratt
from Las Vegas
Very nice phone easy to use T mobile has very good deals out right now
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hey Rickeyratt, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you have been so initally pleased with the enhanced features available on your device. We have provided links to resources to help you maximize your experience, align the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Even though I upgraded from the S25 Ultra..
on June 14, 2026
Posted by: ShaMarieG
[This review was collected as part of a promotion.] I had the S25 Ultra for 1 year, that phone was great. I wasnt expecting much from this 1 year newer upgrade EXCEPT.. this phone actually feels smarter. The battery life is slightly better, OS is more responsive. It's zippy and it's incredibly customizable and organizable. The camera while specs don't show improvement, the photos come out crisper, more vibrant from the S25 ultra as there is far better stabilization; and if the photo doesn't turn out perfect at first try... its very easily editable. 😉 The Galaxy AI features are actually usable, intuitive, and exciting to use. I wasnt expecting much from this upgrade but I'm humbled by just how much better this model IS. If you are coming from anything earlier than the S25.... don't walk, run. And if you are coming from the S25.. think on it overnight 'maybe' ...you won't regret the leap! 😎
Side note: the galaxy buds pro4 are actually also WAY better than the buds pro3. Better sound, better response, far more comfortable fit.
Nice job stepping it up Samsung!! 🙌
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi ShaMarieG, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to know you have been so amazed by the enhanced features and capabilities of your device, and that it feels like a true upgrade in so many ways. We have provided a link to the complete manual to help you with the new Privacy Display and horizontal lock. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I really like their corners.
on June 14, 2026
Posted by: Riki305
[This review was collected as part of a promotion.] The artificial intelligence on this device is crazy.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi there Riki305, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are loving the capabilities of Galaxy AI, and that it has been so awe inspiring during your usage. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This Product is A Great Purchase
on June 14, 2026
Posted by: Chris208
[This review was collected as part of a promotion.] I've been using my Samsung device for everything lately from streaming movies and catching live sports to staying on top of work. The battery life holds up incredibly well through it all. What really stands out to me now is Galaxy AI. It makes everyday tasks much quicker and smoother, especially when I'm multitasking or organizing a busy schedule. It’s easily the most reliable and capable device I've owned.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 15, 2026
Hi Chris208, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that this new device has been such a great addition to your life, and that you are finding it useful for your streaming, enjoying yoru sporting events, even your professional needs. We hope you'll reach out to us again in the future if any questions come up about your device, or you would to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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