Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,288 Reviews)
Open Ratings Snapshot
Rating breakdown 18,288 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product. 
(
104 out of 167
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Best phone
on June 16, 2026
Posted by: WarriorWoman
[This review was collected as part of a promotion.] This phone is awesome, the camera is so good I don't carry my big expensive one anymore! The Galaxy AI helps me out in so many ways. The calendar is my lifesaver but all over the best phone you could ever have!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hey there WarriorWoman, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how amazed you are with your new device, and that you are loving the usage of the camera and Galaxy AI specifically. We have provided to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on June 15, 2026
Posted by: themarcherZ
[This review was collected as part of a promotion.] Screen is incredible, cameras are amazing. Battery life isn't too bad, and I love a big phone so this is just awesome
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there ThemarcherZ, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are loving the enhanced display quality and features, camera capabilities, and that you are finding this device able to keep up with your usage during the day. We have provided links to articles to help you maximize the battery life, discover the capabilities of Galaxy AI, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgrade
on June 15, 2026
Posted by: Siiang
I switched from the Galaxy S24Ultra to the S26Ultra. The trade in value is what appealed to me. So far I have noticed that there's a lot less of the useful features that were in the S24Ultra but not the S26Ultra like bixby vision and spen gestures. On the other hand the device is bloated with other not so useful features. Some features that can't even be disabled like the AI photo processing that makes your photos fuzzy or AI generated without actually enhancing it like it's supposed to. This phone feels more like a downgrade from the S24Ultra and I strongly regret trading it in for this phone.
Response from Samsung USBy R&R Team, June 16, 2026
Hello Siiang, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have used in the past have been changed or removed from your current device. We have provided links to articles to help you with the camera and S Pen capabilities of your new device. We have also shared a link to the full manual to help you disable any features you may not be interested in using on a daily basis. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the device and the new features.
on June 15, 2026
Posted by: Lisaann49015
[This review was collected as part of a promotion.] I use my phone for personal use and to play games and to color pictures.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Lisaann49015, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are enjoying your gaming, and other hobbies on your new device. We have provided a link to an article to help you discover the capabilities of Galaxy AI for a number of daily tasks. We have also provided a link to the full manual to help you with features like the new Privacy Display, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
this product blows the rest away
on June 15, 2026
Posted by: gottahaveitjames
[This review was collected as part of a promotion.] I've had my galaxy S26 Ultra now for over a month and I absolutely love it! The graphics on it are amazing the processing power blows my old motorola out the water and I love using the galaxy AI mode on it. My life just got alot more orginaized and stress free all due to the seamless usage of both my galaxy tab A11 and my galaxy S26 ultra phone. I'm able to preform task on both devices with out needing a IT degree its so user freindly and I love how fast everything works, once again the Galaxy AI mode comes to the rescue with my everyday life style. Any questions I have are even if I just want to talk and no human person is around galaxy AI can keep me company all day long plus knowing that the facts coming from it are just that and not just someones guess or opinion. I highly recommend these products from this highly reputibale Samsung company.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Gottahaveitjames, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with your new device, and that you are finding it a powerhouse of speed and organizational abilities, as well as being easy to use within your ecosystem of devices. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S26 ultra
on June 15, 2026
Posted by: Tony21
[This review was collected as part of a promotion.] I recently upgraded to the S26 Ultra, trading in my cherished S23 Ultra, and I believe it was a worthwhile decision. This phone is truly impressive! I particularly appreciate the new Galaxy AI features. I highly recommend experiencing the S26 Ultra for yourself to understand its capabilities. It boasts so many features that listing them all would be quite extensive. While there are a few minor aspects I'm not entirely fond of, none of them were significant enough to deter me. Overall, it is an exceptionally good phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hi there Tony21, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how impressive you have found your new device, and that you are loving the ways you can use Galaxy AI to streamline many daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing Camera & Display for Outdoor Adventures
on June 15, 2026
Posted by: NatureRider
[This review was collected as part of a promotion.] I've been very impressed with this phone. The camera quality is outstanding, especially for nature photography. I enjoy hiking, road trips, and capturing mountain landscapes, and the photos come out sharp, vibrant, and full of detail. The zoom and low-light performance are also excellent.
The display is another highlight. Colors look beautiful, brightness is great even outdoors, and watching videos or viewing photos is a fantastic experience. Galaxy AI features are also useful for photo editing and everyday tasks.
My only complaint is accessory compatibility. Because of the large camera module and magnetic dimensions, it's difficult to find good motorcycle mount cases that fit properly and securely. I hope more case and mount manufacturers support this phone in the future.
Overall, this is one of the best phones I've used, especially for photography, travel, and outdoor adventures.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 16, 2026
Hi NatureRider, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are overall happy with the enhanced features and camera quality on your new device. We understand needing very specific accessories for your riding, and we appreciate you sharing your thoughts about the camera configuration and accessories currently available. We have provided a link to the Samsung Support Team to assist you further if you have any additional questions as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT PHONE
on June 15, 2026
Posted by: PUCKYEAH
[This review was collected as part of a promotion.] GEMINI works well and fast... phone is lighter than my last one but has more memory!! Great camera...
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying the new lightweight design and larger storage capacity of your new device, and that you are enjoying capturing amazing photos and videos with your camera. We have provided a link to the full manual to help you with additional features like the new Privacy Display. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
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