Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,288 Reviews)
Rating breakdown 18,288 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Once You Go Samsung
on June 20, 2026
Posted by: Glowria2026
[This review was collected as part of a promotion.] I have used many different phones and still do for work but I would never choose any other product for personal use other than a Samsung. The many features and quality of my S26 Ultra is by far absolutely impressive some just don't understand the unbeatable quality of this device and can't understand what they're missing. I always highly recommend. 100%
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stable phone and very solid flagship. Worth it.
on June 19, 2026
Posted by: Jef1013
[This review was collected as part of a promotion.] Great phone that is able to effortlessly replace a computer. I use the dex feature which is very fast. Galaxy AI works as advertised. You can simply tell it what you want and you get decent picture edits. Also you can have fun by with the edits by adding things with the AI feature. I also like the nudges it works as advertised it gives you the info you need when you need it. This is the samsung phone you should get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still Great, but the S24 was better!
on June 19, 2026
Posted by: Talmon
[This review was collected as part of a promotion.] So I have been a Galaxy Ultra user for years, upgrading every other release. I upgraded my s24 ultra to my s26 ultra and quite frankly I'm a little disappointed. The camera is definitely better, the Galaxy AI is definitely improved (although I still wind up using Google). But I am sorely missing the premium feel of the titanium s24 and I am unhappy with the changes to the S Pen to make it less functional. Overall it is still a great phone, but the S26 somehow feels cheaper then the s24.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The new 26 Ultra is amazing, love the AI feature.
on June 19, 2026
Posted by: Sxrock65
[This review was collected as part of a promotion.] This is a great phone it's very useful with my work. I use the AI feature all the time. It helps me determine the manufacturing date on all of the hvac systems that I work with. I have used other tablets but they are not as accurate as the AI in my new S26 Ultra.
Overall this is a great phone.
Overall this is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive Yet Again
on June 19, 2026
Posted by: FatFace40
[This review was collected as part of a promotion.] Samsung Ultra 26 is amazing. These phones get better with every new release.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Didn't expect not to like it
on June 19, 2026
Posted by: Denise
[This review was collected as part of a promotion.] I don't like game automatically downloading on my phone. Features stop you from getting wanted calls. Hard to navigate some features and settings items.
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Denise, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you are working to get your new device best aligned to your usage preferences. We have provided a link to the complete manual to help you with your call settings and additional capabilities. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Device Battery
on June 19, 2026
Posted by: Connie
[This review was collected as part of a promotion.] To date, my complaint is the battery. No matter what I do, my battery percentage goes down quickly. Ugh!!
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Connie, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how valuable the battery life of your device is to you every day for a range of tasks. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 19, 2026
Posted by: Maxhead
[This review was collected as part of a promotion.] The Galaxy AI is spot on perfect. I have the 1 TB 16 GB version and it has not let me down at all. Do all my business on this wonderful phone. Barely even have to lug my lap top around anymore. Absolutely awesome device. Samsung always and forever.
Value
5
Written by a customer while visiting Samsung US