Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,288 Reviews)
Rating breakdown 18,288 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
Awful AI slop
on June 21, 2026
Posted by: Blahhhbbb
UI has fallen off. Gets worse with every update. Can't stand AI being shoved down my throat. Absolute waste of features
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Blahhhbbb, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the full manual to help you discover the enhanced capabilities of your device, align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone by far.
on June 21, 2026
Posted by: Magnum731
[This review was collected as part of a promotion.] I film videos of my friends vehicles and the quality of the screen and cameras are flawless. The s26 ultra is really easy to use and understand. And the gemini ai on it really helps with the hands free. Overall really good phone
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Magnum731, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding your device to work so flawlessly during usage, and that Galaxy AI has been so helpful to you during the day. We have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The best AI phone I have ever had
on June 21, 2026
Posted by: Loverboy23
[This review was collected as part of a promotion.] I am so much in love with the S26 Ultra with all the new features and the size of it
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey Loverboy23, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hea how much you love your new device, and that it fits comfortably in your hand for a prolonged period of time. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone to date
on June 20, 2026
Posted by: MWeezy
[This review was collected as part of a promotion.] So far, the S26 Ultra has been the best phone I've ever had. It is easy to operate, and the sleek design contributes to the overall functionality. Using the Galaxy AI as a voice assistant allows me to set reminders, alarms and perform other necessary tasks. To me, the S26 Ultra scores a perfect 100 out of 100!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love to have one
on June 20, 2026
Posted by: PLYBUNNYPRINCESS
[This review was collected as part of a promotion.] I need a new phone I have been working on getting a new phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone yet!
on June 20, 2026
Posted by: Leokin
[This review was collected as part of a promotion.] Galaxy ai has been a fun addition to my everyday experiences!
I have never had a phone so quick and clear now if only my network provider would get it together !
Yet still I enjoy the s26 ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
AI is great cameras are the best
on June 20, 2026
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Galaxy AI performs ridiculously good for heavy editing and videography with the Newest processesor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrrible battery life, and camera bump is huge
on June 20, 2026
Posted by: Sledge Hammer
This phone has the absolute WORST battery life of any phone I can remember since before I had the S10+ (and honestly, I don't think any of the ones I had before that had a worse battery but I don't really remember that far back) I've had it since it first launched (had a pre-order) so I know it's not because the system hasn't settled down. And it's not due to an update because it's been terrible since the beginning.
The other thing I hate is the giant camera bump. On my last phone (an S23U), the bump was much smaller, and was flush with the case I had on. This one wont lay flat with most cases which is annoying, but the real problem is it doesn't sit right on a lot of the flat wireless chargers, and doesn't keep charging. And because the camera "stack" extends down so far, it also means that if you have a magnetic case, the only chargers or other accessories, like a wireless magnetic power bank don't fit if they extend outside the ring of magnets.
I truly regret "upgrading" to this phone.
The privacy display is handy in some public situations though.
Features
1
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Sledge Hammer, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further with accessory options for the optimal charging and camera experience, and offer additional troubleshooting options if the experience with your battery continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US