Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,287 Reviews)
Rating breakdown 18,287 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
104 out of
166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Great so far but forced to buy a new one.
on June 28, 2026
Posted by: Kim L
from Oregon
I wish the new phone had the S pen "take a picture" function like my S22. I like the extra storage and camera functions. Processer seems to work fast. I"m not a big AI person but there are functions that seem to be helpful.
I have comments on why I feel that Samsung forced me to replace my S22 and but apparently this is not the place.
I have comments on why I feel that Samsung forced me to replace my S22 and but apparently this is not the place.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S26 ultra Not a upgrade.
on June 28, 2026
Posted by: Tommy
from PR
I find it the same as the one i had S24 ultra Samsung, Samsung should have put more effort on this cellular !
Even privacy screen is Not very good ! At least pump up ram's , battery don't leave the same thing .. Regret buying it.
Even privacy screen is Not very good ! At least pump up ram's , battery don't leave the same thing .. Regret buying it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, June 29, 2026
Hi Tommy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations, and we would love to help you fully maximize your device at your convenience. We have provided links to articles to help you with the full capabilities of Galaxy AI, your S Pen, and the camera settings and features. We have also provided a link to the full manual to help you with the different available settings for the new Privacy Display to help you adjust to your preferences, and discover the full features available on your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing great features
on June 28, 2026
Posted by: Ty5280
[This review was collected as part of a promotion.] The samsung galaxy s26 ultra is an amazing device. Im still learning all the features. The split screen and the camera are awesome. I've had this phone for about a month and not had one single issue. It runs fast and the display is crisp and smooth. I recommend this phone to everyone!
Value
5
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Ty5280, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how amazed you have been with your new device, and that you have begun to discover different ways you can use your device. We have provided a link to the full manual for your device to help you fully explore Galaxy AI, the new Privacy Display, and additional features while aligning your device to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questionis come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra is awesome.
on June 28, 2026
Posted by: PLopez
[This review was collected as part of a promotion.] The Galaxy Ai is exceptional to create photos. I have a lot of fun with it. I love the phone it is fast, the new screen privacy is an extraordinary feature for me because used the screen privacy films before. Baterey life is decent if you know how to adjust the settings. The cameras are very good too.
Value
5
Response from Samsung USBy R&R Team, June 29, 2026
Hey PLopez, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are enjoying the capabilities of Galaxy AI to express your creativity with photos. We have provided links to articles to help you maximize the battery life of your device so you don't feel you have to make compromises during your usage. We have also provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fix this
on June 28, 2026
Posted by: Anonymous
from Frenchtown nj
The back of my phone is already cracked. I am gentle, with my phones, this is no excuse. Fix this problem.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Anthony heineman, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how important your device is to you every day, and how distressing it can be when your device is not meeting your expectations. We have provided a link to the Samsung SUpport Team to assist you with any and all options available to you to resolve this experience you mention with the back of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My daily driver
on June 28, 2026
Posted by: Jbidness
[This review was collected as part of a promotion.] My s26 ultra is a very usefull and effective device.the galaxy ai photo editors have saved me tons of time and the camera is crisp.furthermore the circle search feature has proven itself usefull on the regular.overall I think this device fits at the very heart of the samsung ecosystem very well.
Value
5
Response from Samsung USBy R&R Team, June 29, 2026
Hey Jbidness, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you are enjoying your new device, and that Galaxy AI and the camera have been such standout features you enjoy using every day. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have any questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on June 28, 2026
Posted by: Rm23kat
[This review was collected as part of a promotion.] I love my Samsung Galaxy 26 Ultra. It has many features and apps that i find amazing and very helpful. I use my Galaxy 26 Ultra for everyday use and i play alot of games and this phone has great graphics and its quick and easy to use. I play for hours and enjoy all the pre-loaded games daily. The Galaxy Ai is great it makes finding related apps and helps solve issues much easier with suggestions and answers without no problems. It's easy to use, easy to set up and a ti vate and i will xefinitely recommend the Galaxy S 26 Ultra to everyone. Thank you Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 27, 2026
Posted by: Romoreas
[This review was collected as part of a promotion.] I'm a type 1 diabetic and because my pump pairs with cell phones I found that Samsung are my best bet.
The Galaxy AI is much improved over my older phone. It runs faster and smoother, and the battery seems to even last longer.
Most importantly it pairs very well with my insulin pump and I can keep track of all of my health in Samsung health
Value
5
Written by a customer while visiting Samsung US