Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,223 Reviews)
Open Ratings Snapshot
Rating breakdown 18,223 reviews
5 Stars
15,911
4 Stars
1,836
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
106 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4 out of 5
4
This product is much faster than my last 2 phones.
on October 22, 2026
Posted by: Mellon
[This review was collected as part of a promotion.] I chose this product because it is a samsung. The most important part of a phone for me is the calendar. I like it because it auto fills things like the name, color, time, and address. I use it for work so that is important because it makes my life easier. It's much faster than the A series and doesn't slow down due to my work apps running all the time. I love it so far!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 22, 2026
Hi Mellon, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear how happy you are with the usage of your device for keeping your schedule organized every day. We have shared a link to the complete manual to help you further explore the capabilities of your device, and customize the settings to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Glitching
on October 22, 2026
Posted by: CarlaT
TERRIBLE- I am on my 2nd new phone in 3 months.
Both glitch (rapid screen movements).
Camera is worse than my old 22 Ultra.
I regret upgrading my phone!!!!
Response from Samsung USBy R&R Team, October 23, 2026
Hi there CarlaT, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have shared a link to an article to help you with the camera settings for the best possible photos and videos with your device. We have also provided a link to a troubleshooting guide to help you with the display glitches you mention experiencing. Lastly, we have provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Screen flickering or glitching on your Samsung Galaxy device
https://www.samsung.com/us/support/troubleshoot/TSG10013513/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Do Everything Phone
on October 22, 2026
Posted by: Cybrestrike
[This review was collected as part of a promotion.] I chose the Samsung S26 Ultra because it had every feature that I wanted in a phone, AI functionality, and an excellent interactivity hub for the rest of my Samsung devices. The privacy shield feature is an awesome addition and was icing on the cake.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hi Cybrestrike, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced features and capabilities of your device including Galaxy AI and the Privacy Display. We have provided a link to the Samsung Support Team for your convenience. These experts can help you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phones had amazing features
on October 22, 2026
Posted by: GlowingMarie
[This review was collected as part of a promotion.] I chose the galaxy s26 ultra and it's amazing I absolutely love that it has the privacy display and maximum privacy display camera is also amazing pictures are crystal clear
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hey GlowingMarie, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you love your new device, and how amazed you have been by the enhancements to the capabilities and overall quality with the camera. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has everything I could possibly need
on October 22, 2026
Posted by: InAGalaxyFarFarAway
[This review was collected as part of a promotion.] Got the Galaxy S26 Ultra and it’s honestly next level. The way it just finds all these hidden features and tools you didn’t even know you needed is wild. It’s like it’s reading my mind and popping up shortcuts everywhere. From creative editing to smart organization, it’s super intuitive and keeps surprising me. Definitely feels like a powerhouse for anyone who loves tinkering or just wants things to be smoother.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hi there InAGalaxyFarFarAway, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how amazed you have been with the usage of your device, how intuitive it feels, and how immersive it has been to so many tasks of your life. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has added ...
on October 21, 2026
Posted by: Keamper26ber
[This review was collected as part of a promotion.] Samsung ultra galaxy 26
Great phone! The best phone! My love for this phone is silly. I have the privacy setting on it best thing that they added and its optional but I love that standing next to me above me what ever person's can not see what is on there whether it be a message or e mail or movie ect... my friend asked me why do you have your screen dimed all the time ? Also I am pretty sure I am not even close to using this phone to its capabilities and maybe I will some time but the camera is top notch always has been and is trustworthy to deliver every year.. Samsung galaxy s26 ultra has a special place in my heart i worked hard to get to this make and model of phone navigation through all the apps and such helps. The stylus course is just right when I remember to use it. I stream shows and music ALOT and my battery holds charge better than any previous ultras thats a win
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hi there Keamper26ber, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how amazed you have been with the enhanced usage and capabilities of your device. We have provided links to resources to help you fully explore the available features, customize the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S26 Ultra - Perfect!
on October 21, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] Perfect upgrade from S22 Ultra to S26 Ultra. I chose this because of fast chip and stunning camera, performing so good in night mode as well. Really loving it so far, would totally recommend this.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hey Samsung4life, thank you for your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that your choice in an upgraded device has not disappointed you, and has been so enjoyable to use for all of your daily needs. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible Galaxy S26 Ultra Experience
on October 21, 2026
Posted by: GalaxyUser26
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I needed a phone that could handle everything in one device from work to entertainment without compromises.
The display is outstanding: bright, sharp, and perfect for streaming movies and sports even in direct sunlight. The camera system is a major step up; photos and videos come out detailed and natural, and the zoom is genuinely useful for everyday shooting. Performance feels fast and smooth whether I'm multitasking, editing content, or just browsing.
Battery life easily gets me through a full day of mixed use, and the charging is convenient. The build quality feels premium and solid in hand. Overall, it has become my main device for work, media consumption, and capturing moments on the go.
I chose this phone specifically for its combination of camera quality, screen, and all-day reliability, and it has delivered exactly what I expected.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are thrilled to hear how perfectly your new device aligns to your needs and wants, that you are findingi t a powerhouse that keeps up with you during the day. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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