Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,283 Reviews)
Rating breakdown 18,283 reviews
5 Stars
15,967
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
104 out of
166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Not user friendly, kind of difficult to understand
on June 29, 2026
Posted by: FTSLLC
[This review was collected as part of a promotion.] Do not like the A I not everybody wants it. I do not like how Google controls everything from phone calls to text messages. I do not agree with all this A I.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hey FTSLLC, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to be able to customize your device, and align the features to your preferences. We have provided a link to the complete manual for your device to help you disable any features that you are not wanting to use every day, and discover the changes that have been made to your device. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and stable
on June 29, 2026
Posted by: sPiDEr
[This review was collected as part of a promotion.] Galaxy Ai is stellar it makes it predictable when texting or editing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on June 29, 2026
Posted by: Roberto444
[This review was collected as part of a promotion.] The Samsung AI is very good, I highly recommend it if you have questions about school, work, care, pets, plants if you like gardening and many more things you can think of doing. The design is very great, the camera is very good, the screen is very good and with privacy display it is the best. To play games, this is fine, you can play relaxed the battery, this is very cool, it lasts all day without worrying about whether it will download or if you forgot the charger.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is very fast.
on June 29, 2026
Posted by: DGDGDG
[This review was collected as part of a promotion.] Provides you with any information in seconds. I am satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cameras
on June 29, 2026
Posted by: OldWoodworker
[This review was collected as part of a promotion.] Have been an avid photographer for over 50 years. Our photo club now regularly discusses, and reviews images captured with cell phones. Am really pleased with image quality even at it's lowest resolution of 12 mp. Regularily document steps in my woodworking. Going to do more comparisons against my 45 mp Nikon D850 with top quality Nikon lenses. However, when viewing on a standard 21" computer screen I'm impressed. Haven't exercised the Gallaxy AI processing of images yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is an impressive phone
on June 29, 2026
Posted by: WolfUlfhednar
[This review was collected as part of a promotion.] I use my phone for just about every time. From using Galaxy AI, Suno for creating music to getting onto TikTok and other Social Media apps. I have one small issue with the s26 Ultra compared to the s25 Ultra. For the s26 Ultra and for some strange reason, they removed the Bluetooth connectivity with the S-Pen. Having an S-Pen with Bluetooth connectivity makes taking remote pictures and not look one you are looking at your watch during the picture. I hope that for the next upgrade they bring this back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 29, 2026
Posted by: Bullelk
[This review was collected as part of a promotion.] I love the AI feature in the photo Gallery app. I was playing around with ideas for a tattoo and the stuff that could do blew my mind
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Flagship with Brilliant Galaxy AI!
on June 29, 2026
Posted by: GerryG
[This review was collected as part of a promotion.] An absolute powerhouse with incredible features, though battery tuning takes a little patience.
I have been using the Samsung Galaxy S26 Ultra as my main device, and overall, I am incredibly happy with the purchase. The performance is top-tier, and the design changes make it a fantastic flagship device to live with every day.
The integration of Galaxy AI is a major highlight—the smart assistance, real-time tools, and on-screen features genuinely make daily tasks smoother and feel very intuitive.
The integration of Galaxy AI is a major highlight—the smart assistance, real-time tools, and on-screen features genuinely make daily tasks smoother and feel very intuitive.
My only minor complaint so far is with the battery life, which hasn't quite lasted as long as I originally expected. However, I am still troubleshooting the exact cause. It could be due to keeping the intensive new Privacy Mode / Privacy Display active frequently, or it might be a background drain coming from the Life360 app that I run constantly.
Despite the battery quirk, it charges incredibly fast, and the rest of the phone completely makes up for it. I am very satisfied with this upgrade and definitely recommend the Galaxy S26 Ultra to anyone looking for a premium smartphone!
Value
4
Written by a customer while visiting Samsung US