Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,223 Reviews)
Open Ratings Snapshot
Rating breakdown 18,223 reviews
5 Stars
15,911
4 Stars
1,836
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
106 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Overall definitely worth the upgrade
on October 23, 2026
Posted by: BoomBoom
from DETROIT
The camera on the Ultra is the best I've ever used and the overall quality of the phone is top notch however the only downfall is the quality of the pen
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My S26 ultra Experience.
on October 23, 2026
Posted by: Keegabeast0420
[This review was collected as part of a promotion.] I chose the S26 ultra mostly due to the wonderful design and color selection. I use it daily for the simpler things such as phone calls, texts, etc. However I've also enjoyed some of the AI implementations. I love taking photos so the camera was a major draw for me.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there Keegabeast0420, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how pleased you are with your device for your daily communication, and that Galaxy AI has been a surprising addition to your experience. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No Complaints
on October 23, 2026
Posted by: ColMustard
[This review was collected as part of a promotion.] I chose the S26 Ultra after using the S23 Ultra for 3 years. I immediately notice the temperature is 10+ degrees cooler, things are a little bit faster and I like how it fast charges wirelessly plus allows for the 60 watt charging too.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there ColMustard, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are enjoying your upgrade to your new device, and finding the device to be more comfortable in your hand during prolonged usage, and charging up quickly for your needs. We have shared a link to the full manual to help you further explore the amazing capabilities of your device including Galaxy AI and the Privacy Display. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the "BEST" Samsung phones ever made.
on October 23, 2026
Posted by: LOVEURSELFPRAYEVERYDAY
[This review was collected as part of a promotion.] I "CHOSE" the Samsung "26 ultra" because of the big screen and the performance of the phone. I use my phone to stream movies and videos. I also use my phone to read books. The phone has enough memory to hold my books and all of my pictures. It has a top of the line camera. It takes great pictures.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hello there, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving the camera and storage capacity of your device that allows you to keep all of your photos and videos, as well as your books for reading at any time during the day. We have provided a link to the full manual to help you further explore the capabilities of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pretty sweet!
on October 23, 2026
Posted by: Woahbro
[This review was collected as part of a promotion.] I've always gotten the samsung s series ive always just had luck with them for the past couple years I do really like this one and the new features it has. My only complaint is the pen pops out very eay on this one which caused me to already lose my pen:(. Other than that I love my phone!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hey Woahbro, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the enhanced features and capabilities of your device. We have provided a link to the Samsung Support Team to help you with the missing S Pen and protective cases that can help prevent the accidental press of this accessory. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is intuitive and amazing
on October 22, 2026
Posted by: Shelbert
[This review was collected as part of a promotion.] I chose samsung everytime, everyday. I use the whole eco system. Phone, watch, buds, tablets, teleivisions, fridge, ect. I absolutely love the features and what I can do with all if them linked together!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hey Shelbert, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how pleased you are with this addition to your ecosystem of devices. We have shared links to resources to help you fully explore the capabilities of your device, customize the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product exceeded expectations
on October 22, 2026
Posted by: CPTKaNuckles7
[This review was collected as part of a promotion.] I chose this product because #1, I love Samsung, but also because Samsung has never failed when it comes to functionality in their devices. I use my phone for everything, from group chats/calls for work, taking notes, taking pictures, watching videos, and playing games. Not once does it feel like it's too much neither. It all fits and functions as it should without slowing down the phone or causing overheating. The S26 Ultra is customizable enough that whatever you need it for, you can switch to that mode/routine and not have to worry about all the "extra" stuff. Whether you use the modes/routines pre-built in or make your own, the choice is there and its amazing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hi there CPTKaNuckles7, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how amazed you are with the enhanced capabilities and features of your upgraded device, and that it is so helpful for all of your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The privacy is great
on October 22, 2026
Posted by: Rkerke
[This review was collected as part of a promotion.] The new privacy display is great. Now when I'm out doing things I don't have to worry about people looking at my screen. If you don't own a s26 ultra its time to get one.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2026
Hey Rkerke, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with your upgrade to your new device, and that you are feeling so comfortable taking care of all of your needs while out in public without sacrificing your privacy. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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