Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,243 Reviews)
Rating breakdown 18,243 reviews
5 Stars
15,930
4 Stars
1,837
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Highly recommend
on March 10, 2026
Posted by: Artemis
[This review was collected as part of a promotion.] I upgraded from my s24 Ultra and I am very pleased with my decision. The upgraded Galaxy AI does wonders for me! I am super happy with my decision on upgrading my device. It is lighter and easier to hold compared to my s24 Ultra. Highly recommend upgrading if you haven't yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Heavier than s25 ultra
on March 10, 2026
Posted by: hobohobo
[This review was collected as part of a promotion.] Hoped to get a little lighter phone than previous s25 ultra but nay, this s26u is little heavier. Another small grief is the protruding camera lenses which even inside a protective case make it impossible to lay flat on an even surface.
On the positive side, setup and configuration was easy with a usb-c cable between the two phones and almost all apps were moved over to new phone. Galaxy AI works as well as in the previous s25 ultra.
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hello Hobohobo, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can cause frustration as you adjust to the design changes and enhanced features of your device. The Samsung Galaxy S25 Ultra weighed 218 grams while the new Samsung Galaxy S26 Ultra does weigh slightly less at 214 grams. We have provided a link to the Samsung Support Team to assist you with different accessory options that may better align to your preference for the ability to have the device lay flat on a surface. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Impressive Performance and Smart
on March 10, 2026
Posted by: Fairouz
[This review was collected as part of a promotion.] After two days of use, the experience has been excellent. The device feels very fast and smooth in daily tasks, and the display is bright and sharp which makes watching videos and browsing very enjoyable. The camera captures clear and detailed photos in different lighting conditions.
What stands out the most is Galaxy AI. It adds smart and useful features that make everyday tasks quicker and more convenient. From improving photos to helping with productivity, Galaxy AI makes the device feel more intelligent and modern.
Overall, even after a short time of use, the performance, design, and smart features make it a very impressive device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nothing feels new with the phone
on March 10, 2026
Posted by: Wanderlust
[This review was collected as part of a promotion.] It's okay nothing feels new with the phone its good not bad
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hello Wanderlust, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the functionality of your device. We have provided a link to the complete manual to help you maximize your experience and integrate the updated and new features available on your device like the privacy display. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 10, 2026
Posted by: BL2424
[This review was collected as part of a promotion.] Excellent product. Galaxy AI is awesome. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on March 10, 2026
Posted by: Abaddon
[This review was collected as part of a promotion.] Loving my new Galaxy S26 Ultra!!! So many new features, and not to mention the new privacy display! Galaxy Ai is a game changer, best purchase this year!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new S26!
on March 10, 2026
Posted by: MelLoves26
[This review was collected as part of a promotion.] I love the new S26 ultra. It is more lightweight than previous models and very fast. Galaxy AI features are very easy to set up and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Fast! Ultra Sleek
on March 10, 2026
Posted by: BruceWayne
[This review was collected as part of a promotion.] Galxay AI, Camera, battery, screen! Everything is top notch! I love it!
Value
5
Written by a customer while visiting Samsung US