Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,283 Reviews)
Rating breakdown 18,283 reviews
5 Stars
15,967
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
104 out of
166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Amazing Upgrade
on March 21, 2026
Posted by: Eclipse
[This review was collected as part of a promotion.] Galaxy AI is an amazing feature for calls and conversations, the privacy display is amazing. Overall a worthwhile upgrade especially coming from a budget phone like the FEs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs work
on March 21, 2026
Posted by: Jefe22
[This review was collected as part of a promotion.] Screen color is yellowish and low quality compared to my s24 ultra.
Galaxy AI Is pretty cool overall.
Galaxy AI Is pretty cool overall.
Value
3
Response from Samsung USBy R&R Team, March 22, 2026
Hi there Jefe22, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are pleased with the enhanced Galaxy AI features and usage. We have provided a link to the complete manual to help you adjust the display settings. The new Privacy Display can be causing the experience you mention with the color of your device, and you can adjust this setting to disable this feature, or allow this setting to enable for specific apps or notifications to help you make use of this new feature in unique ways. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is only OK!
on March 21, 2026
Posted by: PTees26
[This review was collected as part of a promotion.] The phone seems OK but a bit disappointed with still NO Micro SD slot, the cost of the phone and no great offers like when I bought my S23 Ultra
Value
3
Response from Samsung USBy R&R Team, March 22, 2026
Hey PTees26, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to the complete manual to help you discover all of the amazing features available on your device including the new Privacy Display, horizontal lock, and Galaxy AI. We have also provided a link to the Samsung Support Team if you are finding the storage to be insufficient for your needs, and are interested in storage expansion with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features.
on March 21, 2026
Posted by: Kikimom
[This review was collected as part of a promotion.] I love the AI features. I love the color of the phone. The lightness of the phone.
The quick response of the phone.
The quick response of the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excited for this new flagship from Samsung
on March 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I don't have one Wish I did I have a Broken 21 Galaxy ultra in It was Amazing Really excited waiting to see what the feature holds for us new and old like me Galaxy Android users If I had one I would use it to expand my knowledge and also help me with my daily difficult task as is my memory is failing at almost 50 years old to an illness so it really helps out I cannot express how much Gemini has helped me in my daily activities Especially with my failing memory Thanks so much Samsung for a greatly quality appreciated product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent photos
on March 21, 2026
Posted by: GadgetQueen
[This review was collected as part of a promotion.] Cameras make for fantastic photos.
The transfer takes too long, but is easily completed tirelessly.
The Galaxy AI options are endless!
The transfer takes too long, but is easily completed tirelessly.
The Galaxy AI options are endless!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone & camera
on March 21, 2026
Posted by: pvs26ultra
[This review was collected as part of a promotion.] Galaxy AI is very impressive and very intuitive
Camera is amazing
battery lasts very long
love the interface
its perfect size and very responsive and fast
Camera is amazing
battery lasts very long
love the interface
its perfect size and very responsive and fast
great for gaming and multi-tasking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality and performance
on March 21, 2026
Posted by: Sau0513
[This review was collected as part of a promotion.] The build quality of this product exceeded my expectations. It feels durable and the setup process was straightforward. In terms of performance, it operates smoothly and handles daily tasks without any lag. I particularly appreciate the sleek design, which allows it to fit perfectly in my space. After using it for several days, the reliability remains consistent. It is a solid choice for anyone looking for efficiency and modern features.
Value
5
Written by a customer while visiting Samsung US