Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,245 Reviews)
Rating breakdown 18,245 reviews
5 Stars
15,932
4 Stars
1,837
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
SO WORTH IT
on September 27, 2026
Posted by: 4chunato
[This review was collected as part of a promotion.] My old S21 ultra died a few months ago so it was time to get a new phone. Once I got my S26 ultra I have been blown away by all of the upgrades that have been made. Really worth the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really miss my useful Spen
on September 27, 2026
Posted by: SPenLover
[This review was collected as part of a promotion.] I upgraded from the S24Ultra to the S26Ultra and camera wise I didn't feel a huge difference. I noticed the changes more on the physical side. I chose it in blue and I really like the glass like finish of the back side. As a con I was bummed about the SPen not working as a control for the camera anymore or to take screenshot. Also most tiktok filters don't work.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hello SPenLover, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen capabilities of your device. We have also provided a link to the full manual that highlights the hand gestures and voice commands you can use with your device. If you have a compatible Galaxy Watch you can also use this device for remote shutter. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S 26 ultra
on September 27, 2026
Posted by: GM19076
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra, I've been using Samsung for 8 years and I’ve always used the S+ models I have never owned an Ultra before, so this is a big upgrade for me. I use my Galaxy for pretty much everything, watching movies, staying connected with family and friend, handling everyday tasks like emails, and now i can use my pen to draw and edit pitcures easier now.
After 8 years with Samsung, I’m excited to finally experience the Ultra and see what the larger screen, camera, performance, and overall features have to offer. It feels like a great next step after years of using the S+ series, and I’m looking forward to getting the most out of my new Galaxy S26 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice Phone But AI Ruins Pictures
on September 27, 2026
Posted by: Naytahlee
from Denver, Colorado
It seems to have some nice features that I was looking forward to trying out. I wasn't entirely happy about the 10x optical zoom going away (I have the S23 Ultra) but it wasn't a deal breaker. What was a deal breaker, and I did return the phone, is AI altering pictures. Like I could take a picture, see that it looked nice and then the picture changed right in front of me. I do not need AI telling me how the pictures should look. My absolute favorite thing to take pictures of is concerts. The night I got the phone I saw a band at a small venue. My S23 could have easily handled the lighting. This thing ruined every single picture I took. If they were moving, even talking, the face was blurred, features were lost. This happened even when using the optical 5x zoom but was worse if I went off that setting. I screwed around with the settings as much as I could while still trying to enjoy the show. Colors were blurred and were either too bright or way off the actual color that was present. Skin tones were mostly red! I tried some of the filters to see if that helped. My only hope is that maybe if I switched into pro mode that it may have helped with the shutter speed, color temp and exposure. I just shouldn't have to do that to get good pictures. Spontaneous moments would be lost while I'm figuring out the settings. The hardware is not that far removed from the S23 Ultra. It's the AI interpreting what it *thinks* the end picture should look like, which ends up being pretty far removed from the picture that was taken. Even at home, in great, constant lighting it still changes the picture. Sorry, Samsung. I'll stick with my S23. I'd rather just get it repaired than pay so much for a disappointing phone. I've attached some pictures below of the same band - the first two pictures are with the S26 phone and the 2nd two are from the S23.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, September 28, 2026
Hey there Naytahlee, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We understand how important specific features and capabilities of your device are to you, and how frustrating it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera settings and features for the best possible photos and videos. We have also provided a link to the full manual for your device to help you disable any features you are not interested in using. We have also provided a link to the Samsung Support Team to assist you further any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on September 27, 2026
Posted by: Sohail
[This review was collected as part of a promotion.] I Chose this because I have already used samsung s25 ultra which is also a great performance device for everyday use. I like the design and pattern of that phone and I also like it's great features and camera quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
By far the BEST of Samsung yet!
on September 27, 2026
Posted by: 808kinetings
[This review was collected as part of a promotion.] The S26 Ultra is superior in quality and workmanship. The battery life has been amazing, and the built in privacy screen is awesome. I have no complaints on this device. I do wish they would make a 2TB memory because I love having so many things stored within, it would even be greater if they brought back the external microsd option to make it limitless. 5 stars from me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exploring features
on September 27, 2026
Posted by: Loveloons
[This review was collected as part of a promotion.] I chose to upgrade from my Samsung Galaxy S22. I've only had the Samsung Galaxy S26 a couple days, so I'm still exploring all of the features. Sleek, slim design, pretty purple, one of my favorite colors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Nailed It AGAIN With the S26 Ultra
on September 27, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] Yes, it’s good, but for a “winner” I’d make it a little tighter and punchier. Under 1500 characters:
Title:
Samsung Nailed It With the S26 Ultra
Review:
I love this phone. The Samsung S26 Ultra feels fast, polished, and premium from the first time you pick it up. The display is beautiful, the camera is excellent, and everything runs smooth without feeling complicated.
One of my favorite parts is how well it works with my Palisade Calligraphy. Calls, maps, music, voice commands, and Android Auto all connect cleanly and just work. That matters to me because I want technology that makes life easier, not something I have to wrestle with.
The battery life has been strong, the screen is easy to see, and the big display makes everything better, from reading messages to using navigation. Yes, it is a large phone, but that is part of why I like it. If you are choosing an Ultra, you probably want the big screen, great camera, and all the smart features.
Bottom line: the S26 Ultra is fast, sharp, dependable, and fun to use. Samsung nailed it... AGAIN!!!
Title:
Samsung Nailed It With the S26 Ultra
Review:
I love this phone. The Samsung S26 Ultra feels fast, polished, and premium from the first time you pick it up. The display is beautiful, the camera is excellent, and everything runs smooth without feeling complicated.
One of my favorite parts is how well it works with my Palisade Calligraphy. Calls, maps, music, voice commands, and Android Auto all connect cleanly and just work. That matters to me because I want technology that makes life easier, not something I have to wrestle with.
The battery life has been strong, the screen is easy to see, and the big display makes everything better, from reading messages to using navigation. Yes, it is a large phone, but that is part of why I like it. If you are choosing an Ultra, you probably want the big screen, great camera, and all the smart features.
Bottom line: the S26 Ultra is fast, sharp, dependable, and fun to use. Samsung nailed it... AGAIN!!!
Value
5
Written by a customer while visiting Samsung US