Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,311 Reviews)
Open Ratings Snapshot
Rating breakdown 18,311 reviews
5 Stars
15,991
4 Stars
1,842
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product. 
(
104 out of 167
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Privacy display works
on April 28, 2026
Posted by: Mapster
[This review was collected as part of a promotion.] My Galaxy AI review is that I have enjoyed the phone so far.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing performance and camera quality
on April 28, 2026
Posted by: Gaby48
[This review was collected as part of a promotion.] I’ve been using this phone for a while now and I’m really impressed. The performance is super fast, apps run smoothly, and the battery lasts all day. The camera quality is amazing, especially in low light, and the photos look very professional. I also love the design and the screen quality—it’s bright and clear. Overall, this is one of the best phones I’ve used and I would definitely recommend it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on April 28, 2026
Posted by: Katsheba
[This review was collected as part of a promotion.] Takes great pictures (I'm adding a picture taken with this phone).
Plays videos well. Good audio with the new buds. Still figuring out some of the upgrades since my previous phone was an S22.
Haven't done much yet with the Galaxy AI, but starting to, so can't say much about it yet.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's a great phone
on April 28, 2026
Posted by: Gregosor
[This review was collected as part of a promotion.] It awesome the AI is very handy The Samsung Galaxy S26 Ultra is one of the best Android flagships of 2026. It delivers a premium experience with excellent performance, cameras, battery life, and Galaxy AI features.
It would be even better if Samsung added an IR blaster, like the one on the older Galaxy Note Edge. This would let you use the phone as a universal remote for TVs, air conditioners, and other devices — a simple but handy feature that's still useful today.
Overall, the S26 Ultra is outstanding, and bringing back the IR blaster would make it nearly perfect.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Screen fluidity
on April 28, 2026
Posted by: Danny070
[This review was collected as part of a promotion.] The Amoled screen from Samsung was and still to this day been on the epitome of screen quality and fluidity. 120 hz display is the cheery on top. From watching videos at top notch quality to immersive camera performance, this phone has earned its title of being in its own class. Behold "THE S26 ULTRA". the universe at the palm of your hands.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
GREAT Phone Battery life and little low
on April 28, 2026
Posted by: Itsworking
[This review was collected as part of a promotion.] Galaxy AI features are phenomenal. It's very fast though sometimes it's call spam blocking feature blocks numbers you don't want blocked. Nice feel in the hand
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi there Itsworking, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on April 28, 2026
Posted by: Lorenzo
from New York NY
I am truly delighted with my Ultra 26. The camera quality is exceptionally good, the battery performance is outstanding, and the display is truly fabulous, especially with its private mode. The overall performance and durability are commendable, making it a reliable device for daily use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic update to the Galaxy line
on April 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It's been a blast learning all the new Galaxy AI features after finally upgrading from my 21 ultra. I'm constantly using my 26 ultra to keep up while on the go with work and email, and the stylus is definitely a plus for that!
My partner uses hers for streaming nonstop so we are getting a ton of use out of our new devices right out of the box. So happy with our 26 ultras!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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