Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,311 Reviews)
Rating breakdown 18,311 reviews
5 Stars
15,991
4 Stars
1,842
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Great product
on April 28, 2026
Posted by: Melvin
[This review was collected as part of a promotion.] overall my switch from IOS to android was pretty good I've been enjoying the S pen as well as the Privacy display
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features are user friendly
on April 28, 2026
Posted by: Bulldog
[This review was collected as part of a promotion.] Galaxy AI is very quick and easy to use. Streaming works very well.
Speakers are very good for listening to music.
Camera is great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional experience
on April 28, 2026
Posted by: Snafoo
[This review was collected as part of a promotion.] Just had to share how much I'm loving this new device! 🤩 The AI features are seriously mind-blowing, making everyday tasks so much easier. And can we talk about this screen? It's absolutely gorgeous and so smooth to use. The speakers are top-notch too, perfect for jamming out to my favorite tunes. 🎶 I'm really impressed with the overall performance and quality. Definitely a winner in my book!The audio output from this device is remarkably crisp and clear, offering an excellent listening experience. It is wonderful to experience such high-fidelity sound. The integration of advanced features enhances its overall performance significantly. Such thoughtful design truly elevates the user's interaction with the technology. This attention to detail creates a truly satisfying and complete package. #TechGadgets #AwesomeFeatures #MustHave
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some upgrades some down grades
on April 28, 2026
Posted by: Clay
from Milwaukee, wi
I'm a BIG Samsung guy like every product I own is Samsung and I've had every iteration of the galaxy phone series since its first inception. I love the privacy screen on the S26 ultra, the display, camera and battery life. My issues come in at 1 and this is my biggest gripe with the phone is the vibration for calls and notifications. I have it turned up to the highest intensity and went through all the patters and I will not hear it on hard surfaces or feel it in my pocket. That alone is enough that had i known this I would've stayed with my S24 Ultra. The next is it started off extremely fast for most tasks but now theres a delay and I lose 5G frequently in areas that I wouldn't think my signal would be a problem.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 29, 2026
Hi Clay, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are pl eased to hear that you are enjoying the new Privacy Display, camera quality, and lasting battery life. We have provided links to a few troubleshooting guides to help you with the connection to your carrier you mention causing frustration. We have also provided a link to the Samsung Support Team if you believe the vibration is not functioning on your device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on April 28, 2026
Posted by: Bwill7806
[This review was collected as part of a promotion.] S26 ultra has been great. I use the phone for everything. Galaxy AI has been a great tool for organizing and planning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has an excellent screen view
on April 28, 2026
Posted by: RUDYENTLY
[This review was collected as part of a promotion.] F
All services are provided by the product is exclusively for the purpose of all day and work experience
All services are provided by the product is exclusively for the purpose of all day and work experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on April 28, 2026
Posted by: Hotpaw451
[This review was collected as part of a promotion.] This phone is built solid, has an amazing display, the battery lasts for so long even when I've been playing games or watching hours of streaming content and the battery charges incredibly fast. The Galaxy AI has all kinds of possibilities as well. I am so happy I upgraded to this phone and that it will receive software support for years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the user ability and smoothness of feathu
on April 28, 2026
Posted by: Cutitdown
[This review was collected as part of a promotion.] Having galaxy AI at your fingertips makes daily uses much faster and easier. Never really took advantage until now and I couldn't have picked a better time to start. Been a long time supporter of any Samsung mobile device!!!! Using my phone everyday for work on the go 24/7.
Value
5
Written by a customer while visiting Samsung US