Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,141 Reviews)
Rating breakdown 18,141 reviews
5 Stars
15,838
4 Stars
1,827
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
1
Worst phone I've ever had
on September 30, 2026
Posted by: Shannon
Genuinely awful. The camera is trash. It's slow and laggy. The keyboard is terrible. It constantly corrects words-incorrectly, however. There's too much AI that they make nearly IMPOSSIBLE to remove. When my phone updates, all of my apps start to glitch- particularly my banking apps. I hate this phone. I thoroughly regret switching and I will be rid of this device ( and Samsung ) entirely. It's expensive and absolutely not worth the money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 1, 2026
Hi Shannon, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to help you work towards a resolution for your frustrations. We have provided links to articles to help you capture the best possible photos and videos, maximize the speed, and customize the settings to your preferences .We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never fails
on September 30, 2026
Posted by: Stardust69
[This review was collected as part of a promotion.] I chose the Samsung 26 ultra for its quality.Samsung phones have been my number one choice since I can remember.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
26 Ultra review
on September 30, 2026
Posted by: JPLAYER97
[This review was collected as part of a promotion.] I am really digging the new phone overall because the features are just top-notch. It performs exactly how I wanted and handles everything I throw at it. Unfortunately, I have to mention that the camera glass seems to be quite fragile. Mine cracked way too easily after just a little bit of normal use. It is a massive bummer considering how much I enjoy using the rest of the device. I wish the build quality in that specific area was a bit more durable. Despite that one annoying issue, I still think it is a fantastic piece of tech. I would definitely recommend it to others as long as they are extra careful with the lenses. And I chose to opt for a phone case with camera protector to fix this issue
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, great screen and lots of futures
on September 30, 2026
Posted by: husar07
[This review was collected as part of a promotion.] I was enjoying Galaxy S family for a long time already. Since Galaxy S8 those phones never disappointed me. I love especially ultra series with pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy26 my new baby
on September 30, 2026
Posted by: Babygirlgamble
[This review was collected as part of a promotion.] I've always had the galaxy ultra phones. I've up graded to the 26 and I love it even better with all the cool futures it has even the AI...it's awesome. I will always use the Galaxy phones. They even take better pictures. I add and take people out of it...i can't express how excited I am about the new Galaxy 26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra-best phone ever made
on September 30, 2026
Posted by: RFwood88
[This review was collected as part of a promotion.] Got my phone a couple months ago, I chose to get a S26 ultra because Samsung Galaxy is the way to go!!! I use my phone alot to stream shows and YouTube, also love how I can tap my phone at checkout!!! I also use the camera alot, absolutely the best phone camera ive ever seen!! The astro-photagraphy is amazing, and the expert raw is crystal clear!!! I also use it to keep track of my health, mainly count my steps, but hopefully ill get a watch ultra soon! I love my Galaxy S26!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great
on September 30, 2026
Posted by: Artvelion
[This review was collected as part of a promotion.] I chose this phone because of the privacy feature. I really like it, but sadly the maximum privacy protection makes all of black colors gray.
It's a great phone, but why on it there's no Users like on galaxy tabs? On a phone with privacy features there should be a Users thing. And about the problem with apps: When one user already downloaded the app, and the other one didn't, it's hidden for the one who didn't download it. And when you click "download" then it's un-hiding to not waste space on the same app twice.
I also chose this phone because of it's camera, I always had Samsung A series and heard that Samsung S series have great camera's so I chose the newest one with the best features.
I also have the galaxy watch 6 and galaxy buds 4 pro, and a really like what they feature, I hope to get a galaxy ring in the future.
I really like it and hope that in the future there will be Users on Samsung phones.
Thanks for listening and goodbye.
Thanks for listening and goodbye.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra 512GB
on September 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Been S series user for more than 2 years now, life got more convenient after getting the new S26 ultra with me. The device is smooth as expected in all operations. I use the privacy screen feature in crowded places like taking BART to work daily at work, it really makes difference. Don't hesitate in upgrading to new S26 ultra 😉
Value
5
Written by a customer while visiting Samsung US