Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,272 Reviews)
Rating breakdown 18,272 reviews
5 Stars
15,957
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Just an awesome phone. Always improving.
on June 12, 2026
Posted by: Hammer
One fully loaded and always ready to go. I love this series.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 12, 2026
Posted by: BigEd72
[This review was collected as part of a promotion.] I upgraded from a 24FE and I must say, this new 26 Ultra does not disappoint. From the features to the camera, this phone works so much better. The Galaxy AI is fun to use also.
Value
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey BigEd72, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how amazed you have been with the upgrade from your previous device to this new one, and that you are loving Galaxy AI, and the camera as standout capabilities. We have provided a link to the Samsung Support Team for your convenience. This team of experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Overall a good product
on June 12, 2026
Posted by: Momzilla
[This review was collected as part of a promotion.] The S26 is a town. The bigger than I'm used to. But that is expected with a higher quality, more gidgets and gasmos device. I only had my phone two weeks and then it fell out. When I was hiking on a trail and got ran over by side by side crack the screen, I haven't got it replaced yet.I'm not exactly sure how the whole insurance on it works to help me with the replacement of it.But I can only use my phone with the s Pen which is very frustrating because no other stylus works on it
And the S Pen is so small with no type of tracking Beacon or device inside it to locate it. If you happen to lose it, which is where I'm at right now. So everything I do has to be done through voice to text which is not the greatest
In terms of functionality the camera is good
It doesn't stabilize like the 24 did. As well, but it does take amazing quality photos.
It has a ton of memory. However, I have found that sometimes unless I get into my phone and unlock it. If I don't have constant interaction with my phone I don't receive the notifications and things until I get into it and unlock it for hours. Then, I'll unlock it and all of a sudden, a 100. Notifications start popping up which I do not like
I miss multiple messages that way. Also, the flashlight, it's terrible. It is not bright at all. Also, i'm not sure if you can tell, but through this review, the punctuation is not correct.It just puts periods in commas wherever it wants to.
And the S Pen is so small with no type of tracking Beacon or device inside it to locate it. If you happen to lose it, which is where I'm at right now. So everything I do has to be done through voice to text which is not the greatest
In terms of functionality the camera is good
It doesn't stabilize like the 24 did. As well, but it does take amazing quality photos.
It has a ton of memory. However, I have found that sometimes unless I get into my phone and unlock it. If I don't have constant interaction with my phone I don't receive the notifications and things until I get into it and unlock it for hours. Then, I'll unlock it and all of a sudden, a 100. Notifications start popping up which I do not like
I miss multiple messages that way. Also, the flashlight, it's terrible. It is not bright at all. Also, i'm not sure if you can tell, but through this review, the punctuation is not correct.It just puts periods in commas wherever it wants to.
Value
3
Response from Samsung USBy R&R Team, June 12, 2026
Hi there Momzilla, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are finding features you enjoy using with your device, and we would love to help you maximize your experience and resolve the frustrations you mention experiencing. We have provided links to articles to help you with the notifications, and camera quality you mention. We have also provided a link to an article to assist you with the capabilities of Galaxy AI and ensuring your talk to text operates as intended. We have lastly provided links to the Samsung Support Team and warranty information to assist you with the repair to your device, and S Pen being lost. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
S26 ultra newest phone
on June 12, 2026
Posted by: Cropy23
[This review was collected as part of a promotion.] Great phone no complaints camera is off the hook the ai is great and pretty accurate
Value
4
Response from Samsung USBy R&R Team, June 12, 2026
Hi there Cropy23, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you have no complaints about your new device, and that you are finding Galaxy AI and the camera standout features during your usage. We have provided a link to the full manual to help you with additional features like the Privacy Display. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
It's must great full and make future growth currea
on June 11, 2026
Posted by: Sunil Tamang
The camera is so great it's clear it's nice and the video also captures clear, so I'm great full with galaxy android mobail
The product is good
The product is good
Response from Samsung USBy R&R Team, June 12, 2026
Hello Sunil Tamang, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the enhanced camera quality of your new device for amazing photos and videos. We have provided a link to the full manual to help you with additional features like Galaxy AI to further enhance you experience with your camera with editing features. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone but has some issues
on June 11, 2026
Posted by: Mandy1
[This review was collected as part of a promotion.] The sharp edges design and slim case from Samsung is quite slippy and after a few drops the cover cracked.
I got a new slim cover with better grip but the issue still persists.
S26 ultra ia a heavy phone. Despite having the same screen size, my thumb hurts after prolonged use.
Galaxy AI is decent, bixby ain't so great, I prefer google assistant
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New s26 ultra has great features
on June 11, 2026
Posted by: Lubyan20
[This review was collected as part of a promotion.] One of the best updates that the S26 Ultra had was its integration with Galaxy AI, which has improved a lot when taking photos, helps a lot with daily tasks and you have incredible functions that allow you to create images or edit them with just a good prompt.
Value
5
Response from Samsung USBy R&R Team, June 12, 2026
Hey Lubyan20, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding this device to be such an amazing upgrade, and that Galaxy AI has added a new level of functionality that you enjoy for a range of daily tasks. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Not a fan of the s pen
on June 11, 2026
Posted by: Spensucks
[This review was collected as part of a promotion.] The phonebis great very big screen compare to the s25 . I can actually see and my fiingers toucj the letter on keyboard with out without pressing the wrong letter. Only reason i gave this the 3 stars is because i bought this phone actually for theu stylus/ i guess its actually a s pen that hasnot work correctly since o got it which is a week.very expensive to get a new one. But samsung did tell me i can new one three warrenty . But question woukd be is that going to mess up??? Oh and the ai on point you can dp anything easling with it.
Value
3
Response from Samsung USBy R&R Team, June 12, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the design of your device, including the size of the display. We have provided a link to an article to help you with the S Pen capabilities and usage of your device. We have also shared links to the Samsung Support Team and warranty information to help you work towards a resolution if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US