Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,267 Reviews)
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Great product! Amazing photos
on July 6, 2026
Posted by: RunSunnyRun
[This review was collected as part of a promotion.] I upgraded from the S22 Ultra and can't tell you how amazing the S26 Ultra is! The photos are unreal!
The Galaxy AI is a nice bonus and helps when I'm looking for help with my school or everyday work.
The battery life is the biggest upgrade. My old phone would need to be recharged every day between work and gym time because it would be low. Now, my phone battery lasts all day!
Value
5
Response from Samsung USBy R&R Team, July 8, 2026
Hi RunSunnyRun, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you have been so amazed with the enhanced capabilities and amazing features available on your device. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Spen camera
on July 6, 2026
Posted by: Bishop
from Phoenix az
I forgot to check if the pen took pictures. Had I known the function was removed, I would have stayed with the s23 ultra. Real bummer
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, July 7, 2026
Hi there Bishop, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it is when your new device does not have a specific feature you have used in the past. We have provided a link to the complete manual that highlights the hand gestures and voice commands you can use with the camera shutter. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
A Huge Upgrade from My S22 Ultra
on July 6, 2026
Posted by: Nicholas
[This review was collected as part of a promotion.] I've been using the S26 Ultra for about two weeks, and it's easily the best Samsung phone I've owned. The display is incredibly bright even under direct sunlight, the battery lasts me a full day with heavy use, and the camera takes amazing photos in both daylight and at night. The AI features are actually useful instead of just gimmicks. If you're coming from the S22 or S24 series, this is a noticeable upgrade.
The camera quality exceeded my expectations. Zoom shots remain surprisingly sharp, and portrait mode produces natural-looking background blur. Video stabilization is also excellent. As someone who enjoys photography without carrying a dedicated camera, I find the S26 Ultra to be a fantastic choice.
The camera quality exceeded my expectations. Zoom shots remain surprisingly sharp, and portrait mode produces natural-looking background blur. Video stabilization is also excellent. As someone who enjoys photography without carrying a dedicated camera, I find the S26 Ultra to be a fantastic choice.
Performance is outstanding. Apps launch instantly, multitasking is effortless, and gaming is smooth without noticeable lag. The new processor stays cool most of the time. The only reason I'm giving it four stars instead of five is that it's still a fairly large and heavy phone.
Battery life is one of the biggest improvements. Even with 120Hz enabled, Bluetooth connected, and several hours of YouTube and web browsing, I still have around 30–40% left by bedtime. Fast charging is also very convenient when I'm in a hurry.
Value
4
Response from Samsung USBy R&R Team, July 8, 2026
Hi Nicholas, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that it has surpassed your expectations. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features, amazing performance
on July 6, 2026
Posted by: LoveGalaxy
[This review was collected as part of a promotion.] Galaxy ai features such as call filtering are amazing. Privacy screen is great. Battery life and performance are wonderful and beat expectations.
Value
5
Response from Samsung USBy R&R Team, July 8, 2026
Hi LoveGalaxy, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI and the Privacy Display have been such standout features during your usage. We would love to hear from you again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I really like my phone it has privacy display
on July 6, 2026
Posted by: Sirbob95
[This review was collected as part of a promotion.] Hi so far I like my new samsung s26 ultra that has privacy screen display and also I really enjoy using some of the features it has
Value
5
Response from Samsung USBy R&R Team, July 8, 2026
Hey Sirbob95, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that your device has made a great first impression on you. We have provided links to resources to help you fully explore your device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad recognition
on July 6, 2026
Posted by: sirwoody
from Oklahoma City
[This review was collected as part of a promotion.] The fingerprint recognition is horrible. It says fingerprint not recognized. It's my fingerprint.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, July 7, 2026
Hey Sirwoody, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you are struggling to unlock your device with the fingerprint reader. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on July 6, 2026
Posted by: Jo Jo
This is honestly the worst Samsung phone I have ever used. Android Auto disconnects randomly from my car causing music to pause, the screen goes black and restarts. It's slow to start on my vehicle anyways. After multiple troubleshooting, resets, updates, and reinstalled app; the problem is still there. Videos and the screen randomly freezes up. Got the S26 Ultra in March and it's been replaced twice already. The Bluetooth was bad in the first one and Samsung wanted my phone sent to them, I would've been without my phone for approximately 2 weeks. Hate the big camera bump on the back, have to make sure it's in proper position to charge wirelessly. Google messaging is awful. The screen doesn’t turn on when a message is received, so I have to physically turn the screen on to see what type of notification I just got. Not to mention all notifications are the same sound. If I want texting notification to be different, I have to change everyone individually. I don't know whether to downgrade or get something different at this point. Battery runs down quickly at times. My issue with the camera is the color. For instance, I took a picture on a gray item and it looked tan. My night picture came out pretty good, other than the gray looking purplish. Phone seems durable, but again I am on my 3rd one in 4 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 7, 2026
Hi there Jo Jo, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected, and we would love nothing more than to help you work towards a resolution. We have provided links to articles to help you with the connection to your car, battery life, camera quality, and to the full manual to help you best adjust the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it it is the best galaxy phone I have ever had. The galaxy ai is a game changer. Love the all new privacy screen. Just buy you wont regreat it!
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Edjones04, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI has been such a game changer during your usage every day. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US