Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,267 Reviews)
Open Ratings Snapshot
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
107 out of 169
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5 out of 5
5
Only Samsung Galaxy For Me!
on July 12, 2026
Posted by: GalaxyGirlie
[This review was collected as part of a promotion.] Galaxy Notes to the Samsung Galaxy Ultras-These have been my phone of choice for years! The Samsung S Pen has been a great tool! Just upgraded from the Galaxy23 Ultra,and it was a very easy process to switch information to the new phone. Have not used yet but looking forward to using the updated Galaxy AI features on the 26Ultra.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 13, 2026
Hey GalaxyGirlie, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you have been so pleased with the usage of your device. We have provided a link to an article to help you with the capabilities of Galaxy AI. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Light, Fast, and Good Looking!
on July 11, 2026
Posted by: Katze0N0
[This review was collected as part of a promotion.] Love my Ultra! The phone itself is so light despite the size. I do sometimes forget its in my purse. The AI functions make web surfing and shopping easy. I just love how smooth the apps run too. I seem to have better service too but I cant tell if its the phone or the service provider. It's definitely better after the phone however! Writing my shopping list is great too with the stylus function. I had a previous model with one and forgot how much I missed it. It is very smooth and the stylus glides on the screen. It's an awesome upgrade. Love my phone! The color is cute to boot!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 13, 2026
Hi there Katze0N0, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you love your new device, and that you are Galaxy AI has been helpful when you are looking for information or specific items when shopping. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In with the new out with the old
on July 11, 2026
Posted by: 60ishell
[This review was collected as part of a promotion.] So far, it's easier to use than my S22. It's a little bigger, but I still really like it. I also have the new watch, having gone from the S6 to the S8. We are a Samsung family; all our purchases are Samsung. 💕
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 13, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding this device to be so user friendly, and that you are pleased with the slightly larger design of the display. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Single mom⁷⁷
on July 11, 2026
Posted by: Sarah beth
Love samsung anything highly recommend 10 out of 10!
Response from Samsung USBy R&R Team, July 13, 2026
Hey there Sarah beth, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are loving your new device, and that you would recommend this device to your loved ones. We have provided links to resources to help you fully explore your device, align to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is epic!!
on July 10, 2026
Posted by: Galaxy4Life
[This review was collected as part of a promotion.] The Galaxy S26 Ultra continues its legacy of premium smartphone innovation. It impressively integrates Galaxy AI features, offering a truly intelligent user experience. The device boasts a stunning display that brings content to life with vibrant clarity. Photography enthusiasts will appreciate the advanced camera system, further enhanced by AI capabilities for remarkable shots. But there is one issue, the Samsung and Google competition. Google wants uou to use their apps, but Samsung wants me to ise their apps. It is really confusing... But overall, the Galaxy S26 Ultra represents a sophisticated and powerful mobile companion.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 13, 2026
Hello Galaxy4Life, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear that you are finding this device so amazing, that Galaxy AI has been so useful for a range of tasks, and that you are enjoying capturing amazing photos and videos with your device. Please, reach out to us again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
phone 26 ultra
on July 10, 2026
Posted by: Rosey1
[This review was collected as part of a promotion.] Great phone but I don't like the pop ups. It seems to connect and move smoothly.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 13, 2026
Hey Rosey1, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device every day. We have provided a link to an article to help you with the pop-ups you mention causing interruption to your usage. We have also provided a link to the Samsung Support Team to assist you if you have questions about your device at any time. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible Features
on July 10, 2026
Posted by: Marty123
[This review was collected as part of a promotion.] The Galaxy S26 Ultra has been a device that I enjoy using for all things. From DeX to the new privacy screen, Samsung has once again upgraded their flagship phone model to work more efficiently with a better battery and Snapdragon chip. Its Galaxy AI feautures beat any other competitor on the market hands down. It is able to accurately and with great detail generate images and alter them if you wanted to remove people or objects for example. The camera stabilization feature is incredible for those that stream or love to blog, dont get me started on the camera quality. All in all I've really loved to explore the various ways my Galaxy can help out my daily life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 10, 2026
Hello Marty123, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are loving all of the amazing capabilities and features available on your device. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
From S23Ultra to S26Ultra
on July 9, 2026
Posted by: Benny1985
[This review was collected as part of a promotion.] I updated from S23U to S26U. Pros: a faster phone, CPU much faster, camera a subtle improvement because my older phone had already a good camera for my type of use. Galaxy AI is really improving my habits and the quick responses are awesome. I use a lot the smartthings to control my devices. Privacy display is OK. The battery has a good performance but I wish it was bigger.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 10, 2026
Hi there Benny1985, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the enhanced speed and features of Galaxy AI on your device. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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