Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,267 Reviews)
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
4
Good phone
on July 13, 2026
Posted by: Eddy123
[This review was collected as part of a promotion.] AI is the beat part about this phone, battery lasts longer than most phones
Value
4
Response from Samsung USBy R&R Team, July 14, 2026
Hey Eddy123, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the extended battery life and capabilities of Galaxy AI on your new device. We have provided links to resources to help you maximize your experience with your device, customize to your usage, and answer any questions you may have along the way. We appreciate you beiing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I thought I bought a Samsung, not a Google phone.
on July 13, 2026
Posted by: Notsamsung
I have been a very big supporter of Samsung phones, but the Force movement to start using more Google apps, It's not what I signed up for, if I wanted a Google phone I would have bought one.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, July 14, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand that changes to the software and other features of your device can cause frustration as you adjust to the differences. We have provided links to the complete manual and the Samsung Support Team to help you fully discover and customize your device as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade with better features.
on July 13, 2026
Posted by: RealtorCHIC
[This review was collected as part of a promotion.] I use my Samsung Galaxy S26 Ultra primarily for work, and it has been an excellent experience. The picture quality is outstanding, the battery life easily lasts through my busy days, and the new Galaxy AI features have made everyday tasks much more efficient. I hardly use my laptop anymore because I can accomplish so much directly from my phone. It has truly made working easier and more convenient.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hi there RealtorCHIC, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the usage of your device for your work needs, and that Galaxy AI have made daily tasks so much easier. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on July 13, 2026
Posted by: Peaches315
[This review was collected as part of a promotion.] I love my Galaxy s26 ultra. The Galaxy AI features are really nice. I like the editing of photos, Google AI search and I really appreciate the assistance with hearing during calls. I have hearing aides and the assisted call enhancement and option to translate calls are very useful. The camera on the S26 ultra has amazing clarity and zoom.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey Peaches315, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that the addition of Galaxy AI has been so great for your needs. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loved my S22Ultra But this is NEXT LEVEL!
on July 13, 2026
Posted by: Moneyo07
[This review was collected as part of a promotion.] I had my Galaxy S22 Ultra for years and honestly loved that phone, but the battery was starting to die too fast, so I knew it was finally time to upgrade. The Galaxy S26 Ultra has been next level from day one.
I use my Samsung devices for pretty much everything—streaming movies and sports, gaming, work, school, taking photos, answering emails, and staying organized throughout the day. The display is incredible, everything runs smooth, and the battery life has been a huge improvement over my S22 Ultra.
Galaxy AI has also made a real difference in my daily routine. I use it to help summarize information, improve messages and emails, search for things faster, and edit photos. It feels like the phone is actually helping me save time instead of just being another device.
I also have the Galaxy Watch8 and the newest Galaxy Buds, which I absolutely love. Everything connects and works together seamlessly. From workouts and calls to music, work, entertainment, and staying connected with my family, Samsung is part of my everyday life.
I’m a Samsung customer through and through, and the S26 Ultra is easily the best phone I’ve owned!
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey Moneyo07, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding your device so amazing for your streaming, gaming, and communication throughout the day, as well as helping you stay organized. Please, reach out to us again in the future if you have questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AI powerhouse for everyday life!
on July 13, 2026
Posted by: Texan44
[This review was collected as part of a promotion.] Powerful Phone with Incredible Display and Battery Life!
Using the Galaxy S26 Ultra every day has honestly been a great experience for me. The battery life stands out right away. I can go through a full day of work, driving around, streaming, taking pictures, and it still has plenty of charge left. The screen is one of my favorite parts. The resolution is crystal clear and the brightness makes everything look sharp whether I am inside or outside. Watching videos and looking at photos on this phone feels better than any Samsung I have owned before. The camera has also been impressive. Galaxy AI helps clean up low light shots, sharpen zoom photos, and make quick edits without me having to mess with settings. It also helps with everyday things like organizing notes and summarizing text, which actually saves me time. There are a couple things I wish were different. The stylus design is not my favorite. Since it sits in the corner and only goes in one way, it feels less convenient than older models where you could slide it in either direction. It is small but noticeable. The speaker volume could also be louder. The sound is clear, but it does not have the punch I expected from a phone at this level. Even with those things, I am really happy with the S26 Ultra. It has a long lasting battery, an amazing display, strong performance, and Galaxy AI features that actually help in real life. Overall it has been a solid upgrade for me.
Using the Galaxy S26 Ultra every day has honestly been a great experience for me. The battery life stands out right away. I can go through a full day of work, driving around, streaming, taking pictures, and it still has plenty of charge left. The screen is one of my favorite parts. The resolution is crystal clear and the brightness makes everything look sharp whether I am inside or outside. Watching videos and looking at photos on this phone feels better than any Samsung I have owned before. The camera has also been impressive. Galaxy AI helps clean up low light shots, sharpen zoom photos, and make quick edits without me having to mess with settings. It also helps with everyday things like organizing notes and summarizing text, which actually saves me time. There are a couple things I wish were different. The stylus design is not my favorite. Since it sits in the corner and only goes in one way, it feels less convenient than older models where you could slide it in either direction. It is small but noticeable. The speaker volume could also be louder. The sound is clear, but it does not have the punch I expected from a phone at this level. Even with those things, I am really happy with the S26 Ultra. It has a long lasting battery, an amazing display, strong performance, and Galaxy AI features that actually help in real life. Overall it has been a solid upgrade for me.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey Texan44, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you've been having a great experience with your device, and that you are finding it so fun to use the camera, S Pen, and additional features like Galaxy AI that have real life applications for you. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone i didn't know I NEEDED
on July 13, 2026
Posted by: Wordhasit
[This review was collected as part of a promotion.] Smooth running with all day battery, no heating issues no glitching. Camera quality is superb screen depth is amazing sound quality is beyond what I could've imagined. This is my life in my pocket. I live the fact that the new updates literally take 1-2 mins instead of it being down for 5+ mins the new features are amazing, the privacy screen is something I think every phone should have instead of buy a film for because of the convenience of turning it off whenever you want it off. The fact that everyday I'm finding new features to this phone is amazing. The s24 ultra was a powerhouse of a phone and I thought I would never upgrade and now I'm glad that I did.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hello Wordhasit, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with your upgrade, and that you are so pleased with the enhanced processing power, and audio quality. We have provided a link to the complete manual to help you fully explore the usage of your device and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone has Amazing Features
on July 13, 2026
Posted by: INTEGRITY
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has amazing new features. One of my favorites is the all new (Privacy Display). It is very useful and innovative! I love my new Galaxy S26 Ultra! It meets my everyday needs from taking notes with the new S Pen to taking steady videos with the new horizontal lock! This phone has it all!
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hello Integrity, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how amazed you have been with the updated features of Galaxy AI, new Privacy Display, and horizontal lock. We have shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US