Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,135 Reviews)
Rating breakdown 18,135 reviews
5 Stars
15,833
4 Stars
1,826
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Hubby Phone
on October 3, 2026
Posted by: Going2buy
[This review was collected as part of a promotion.] I Purchased My Husband This Galaxy 26 ultra phone now I truly want to trade my phone in . Galaxy 26 ultra is super omg this phone has an amazing skills 🙌🏾 definitely upgrading to this phone you have to try this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, beautiful, and a major upgrade
on October 3, 2026
Posted by: JackBlack
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted a phone that could keep up with both work and everyday life and so far it has exceeded my expectations. The phone is extremely responsive, the display is Chris and vibrant, and the camera quality has been especially impressive. Photos come out clear and detailed even indoors and in less than perfect lighting. Multitasking is smooth, absolute quickly, and the battery has handled a full day of regular use without an issue. The s pen is also a useful addition for notes, work tasks, and precise control. Overall, the s26 ultra feels polished, powerful, and genuinely enjoyable to use. I'm still discovering features, but I'm very happy with it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed - Not up to Samsung standards
on October 3, 2026
Posted by: GGAmma
[This review was collected as part of a promotion.] I chose to upgrade from S24 Ultra to S26 Ultra. We have been very loyal Samsung users for nearly 15 yrs and have always been happy. Do not get me wrong, there is always going to be, the one off, problematic device here and there. TVs have always been great as well. The tablet on the fridge, that was garage.
1st: camera protrudes so far on the front of the device that it problematic. Even with a case on, it still will NOT lie nowhere near flat.
2ND: ONE of my biggest gripes, voice to text. It does not matter whether I am screaming at it or speaking in a normal tone in a completely quiet area, it still messes up my words. It could be something simple to something extreme and it cannot get it right. It chooses to make my words conjunctions versus the words I am actually speaking. If I wanted it to type "I'm" I would say "I'm" but I want it to type "I am" because that is proper when you are typing verses the verbal conversation. AND no matter what, after how many years, you still cannot spell either one of my children's names correctly. 🙄
3rd:, I can no longer use my stylus as a shutter button for the camera.
4th, accuracy of the touch screen is tremendously off. I keep losing my game because it thinks I am tapping a place that I did not tap and not the actual place I did that.
5th: Over heating. This is hotter then my Note 8 ever got.
6th: Not always capitalizing the 1st word in my sentences.
I cannot wait to trade this version out for the next one ugh 😫
1st: camera protrudes so far on the front of the device that it problematic. Even with a case on, it still will NOT lie nowhere near flat.
2ND: ONE of my biggest gripes, voice to text. It does not matter whether I am screaming at it or speaking in a normal tone in a completely quiet area, it still messes up my words. It could be something simple to something extreme and it cannot get it right. It chooses to make my words conjunctions versus the words I am actually speaking. If I wanted it to type "I'm" I would say "I'm" but I want it to type "I am" because that is proper when you are typing verses the verbal conversation. AND no matter what, after how many years, you still cannot spell either one of my children's names correctly. 🙄
3rd:, I can no longer use my stylus as a shutter button for the camera.
4th, accuracy of the touch screen is tremendously off. I keep losing my game because it thinks I am tapping a place that I did not tap and not the actual place I did that.
5th: Over heating. This is hotter then my Note 8 ever got.
6th: Not always capitalizing the 1st word in my sentences.
I cannot wait to trade this version out for the next one ugh 😫
Value
3
Response from Samsung USBy R&R Team, October 5, 2026
Hi there GGAmma, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to an article to help you with the temperature of your device. We have lastly provided links to the complete manual and the Samsung Support Team to help you customize the settings of your device, discover the hand gestures and voice commands you can use with the camera shutter of your device, and assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE THE CAMERA
on October 3, 2026
Posted by: Naturelover33
[This review was collected as part of a promotion.] Recently, I upgraded my phone and I chose the Samsung Galaxy S 26 Ultra. I was NOT disappointed! I love the thin and sleek feel of this phone with the completely flat screen, rounded corners and fun colors. It's such an aesthetically pleasing device! But the inside is just as good... If you love to take crisp, clear, photos from your phone, this device has your back in that department! I'm amazed at the quality of the photo even after you zoom in a lot! The colors are vibrant and the picture is so clean!!
I was slightly worried about transferring info from my old phone but Samsung and my new device made it a BREEZE! And it's like I'm using my older device just far better and newer!!
This a great device for your next smartphone upgrade!!
I was slightly worried about transferring info from my old phone but Samsung and my new device made it a BREEZE! And it's like I'm using my older device just far better and newer!!
This a great device for your next smartphone upgrade!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on October 3, 2026
Posted by: Lexi000
[This review was collected as part of a promotion.] I chose the Samsung s22 ultra so many years ago because LG had discontinued making phones and I really needed a new phone that was similar and had a stylus. My friend who was a previous Samsung note owner had suggested I ger the S22 because it was similar. And it was I fell madly in love with my phone and the burgundy color. Now all thse years later ive switched to rhe S26 ultra and its the same amazing phone/style with some really good upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than the last phone
on October 3, 2026
Posted by: Desha85
[This review was collected as part of a promotion.] I didn't think Samsung can get any better but the s26 ultra is the best phone I've ever had. I absolutely love the features still learning but so far I'm in love.... Not to mention how great the battery life is and how fast it charges I never have to worry about not having a working phone ever again. I'll forever be an Samsung user as long as the production of their products keep being consistent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I just love Samsung products
on October 3, 2026
Posted by: KingKash
[This review was collected as part of a promotion.] I chose Samsung long time ago with the Galaxy Note and been a fan ever since. Its the only brand of phone I'll ever own. I use the stylus in multiple ways. I really appreciate it for the selfies because it's hard to get everyone and click the button to take the picture. Samsung pay is the best and I don't know what I'd do without it and the perks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome privacy screen mode
on October 3, 2026
Posted by: DarkAce
[This review was collected as part of a promotion.] I chose to get the Samsung s26 Ultra because I had the previous model and really loved it, so it was only natural that I upgraded to the S26 Ultra when my last phone broke. I use it everyday for work and it has not failed me yet. The privacy screen feature on it is really interesting and I haven't seen it in any other phone. I also really enjoy using the stylus built into the phone.
Value
5
Written by a customer while visiting Samsung US