Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,135 Reviews)
Rating breakdown 18,135 reviews
5 Stars
15,833
4 Stars
1,826
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
4
Great product, camera issues!
on October 5, 2026
Posted by: Scrumptious
[This review was collected as part of a promotion.] I chose the Ultra 26 because I love the Note series and staying on the new up and coming phones. Every thing about the phone is great except the front camera sucks at night and low lighting, i've never had this issue before... and when taking videos on the back camera it skips like a glitch!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra has a lot of great features.
on October 5, 2026
Posted by: Watsufun
[This review was collected as part of a promotion.] I chose this phone because I like Samsung products. I wish Samsung would go back to what made me love their products with better colors/ better color options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Product
on October 5, 2026
Posted by: Lovemysamsund
[This review was collected as part of a promotion.] I chose my Samsung Galaxy S26 Ultra because I wanted a phone that could keep up with both my work and everyday life, and I absolutely love it! I use it constantly for emails, work, streaming movies and shows, taking photos and videos, social media, and staying connected with family and friends. The screen is beautiful, the camera quality is amazing, and everything feels fast and smooth.
What I love most is how versatile it is. I can go from handling work emails and documents to watching a movie, taking great pictures, or just relaxing and scrolling without feeling like the phone ever slows me down. The battery life and overall performance have also been great for my busy days.
I’ve owned Samsung phones before, but this one really feels like a step up. I’m very happy with my choice and would definitely recommend it to anyone looking for a powerful, reliable smartphone that can handle a little bit of everything.
Thanks Samsung 😊
What I love most is how versatile it is. I can go from handling work emails and documents to watching a movie, taking great pictures, or just relaxing and scrolling without feeling like the phone ever slows me down. The battery life and overall performance have also been great for my busy days.
I’ve owned Samsung phones before, but this one really feels like a step up. I’m very happy with my choice and would definitely recommend it to anyone looking for a powerful, reliable smartphone that can handle a little bit of everything.
Thanks Samsung 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as my s25 ultra
on October 5, 2026
Posted by: Michael
[This review was collected as part of a promotion.] I chose this phone thinking it would have more features and better battery. The only thing i got was went from a perfectly working s25 ultra to this thing with multiple bluetooth issues and the only new feature is a screen that i can turn on a privacy screen that washes out the whole screen. When on my android auto in my legacy people hear themselves echoing. I have to switch to speakerphone and back to Bluetooth and it's fixed. Also on my buds pro 4 that i bought with the phone pre release mind you it's sounds like I'm in a tunnel and guess what switch to speaker phone and back and it's fixed. I have to do this everyone i am on a call with Bluetooth. Never had this issue on my s25 ultra and hear we are 8 months in with same problems from day one. If i could get my s25 ultra back i would. When the s27 ultra comes out and going to pray they fix these issues or I'm going to switch to another brand. I've bought every Samsung that has came out since the note 3 and never had all these issues. My wife has the same issues with her s26 ultra and she came from s24 ultra.
Value
3
Response from Samsung USBy R&R Team, October 6, 2026
Hello Michael, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the Bluetooth connection of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Best sturdy phone, does not heat up like pixel
on October 5, 2026
Posted by: Rjain2
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra cements Samsung's reputation for industrial refinement. If you are migrating away from recent Google Pixel flagships specifically because of lukewarm frame thermals, sudden throttling, or fragile glass-heavy builds, the S26 Ultra feels like an upgrade engineered precisely to address those grievances.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This was an excellent upgrade.
on October 5, 2026
Posted by: Purevenom
[This review was collected as part of a promotion.] I chose to upgrade from my last phone to the s26 ultra because, the updates for the phone had stopped, and the playstore had stopped letting me download certain newer apps. So I bite the bullet and upgraded. I no longer needed an extra battery pack, my charge lasted all day, with location on! The screen was brighter. And the amount of space built in, made me not worry about the missing sd card.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on October 5, 2026
Posted by: piremini
[This review was collected as part of a promotion.] I am happy that I chose to upgrade from the Galaxy S23 FE to the Galaxy S26 ultra because of it's performance, private display and many more features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my galaxy phone
on October 5, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I have used galaxy phones for as long as I can remember. I was happy with my s21 ultra until I cracked the screen. I finally traded in for the s26 ultra and I couldn't be happier!
Value
5
Written by a customer while visiting Samsung US