Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,198 Reviews)
Rating breakdown 18,198 reviews
5 Stars
15,888
4 Stars
1,833
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
My Favorite Smartphone
on September 7, 2026
Posted by: InternetBowser
[This review was collected as part of a promotion.] When I was searching for a phone, I stumbled upon some of Samsung's offerings and was immediately drawn to the S26 Ultra. I choose it because it was had a ton of useful features, like the privacy display, which aren't available on any other phone. Overall it works very well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Smartphone
on September 7, 2026
Posted by: InternetBowser
[This review was collected as part of a promotion.] When I was searching for a phone, I stumbled upon some of Samsung's offerings and was immediately drawn to the S26 Ultra. I choose it because it was had a ton of useful features, like the privacy display, which aren't available on any other phone. Overall it works very well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast processor, great pictures
on September 7, 2026
Posted by: LSlikesSseries
[This review was collected as part of a promotion.] I choose the phone due to s pen since I use to notate both documents and pictures. The improved AI enhances pictures. The screen is sharp and clear. The processor is very fast.. I do wish the S pin was still bluetooth. Over all I appreciate the design and features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
An upgrade from the 23 ultra
on September 7, 2026
Posted by: Sslavens
[This review was collected as part of a promotion.] I am happy with this phone, but the camera on my s23 ultra was better. I am happy with the battery life and the screen brightness. I just wish there was more to the phone. I'm not sure what I want, but I want something different.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S26 Ultra
on September 7, 2026
Posted by: ColoradoHorselover
[This review was collected as part of a promotion.] I chose the S 26 ultra because that is what I have always had, I like the bigger phone and to be able to use the stylus when needed, this phone is capable of everything I need, and I don't know the half of what this phone can do but, it does what I like with no issues. I usually up grade yearly but, am not sure I will this year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy 2026 Ultra
on September 7, 2026
Posted by: Samsungfan2026
[This review was collected as part of a promotion.] It has been a few years and I really needed the phone upgrade, I saw my husband trying a different brand and how frustrated he was, so he after a couple of months of suffering changed back to Samsung and I chose this Galaxy 2026 Ultra as I was curious aboutthe pen, I love Samsungproducts; I haven't explored all apps where that pen could be useful, but so far it hasn't been a game changer for me, one of the reasons I took one of the stars is that the size of this phone makes a bit harder to manage with a single hand, I thend to need to check my notifications status often to check on my glucose monitor, but is on the left down drop list and my finger can't comfortably reach.
Other things I am not happy about are changes on Samsung apps, like the Samsung messages and the Theme's app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this thing
on September 7, 2026
Posted by: S26Ultra
[This review was collected as part of a promotion.] I chose the best phone on the market. Fits my hand well. Incredible screen and refresh rate. Camera is phenomenal and I love using it. And the s pen, wow
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
All galaxies phones are great
on September 7, 2026
Posted by: Ricardo
[This review was collected as part of a promotion.] The Phone is great, but after 20 days of the purchase the finger print sensor stop working, I went to a store that I purchase trying to switch for a new one, but the store policy does not allow me after 20 days, and the samsung person located at the store identify that the problem is the finger sensor on the screen, samsung told me to authorized dealer so they can switch the screen, for a brand new phone with a no more than 25 after the purchase, it is a joke.
I still with the phone, and soon I pay 30% I will switch for a new one, the same mldel and everything, but a new one, not refurbish.
I still with the phone, and soon I pay 30% I will switch for a new one, the same mldel and everything, but a new one, not refurbish.
Value
2
Response from Samsung USBy R&R Team, September 8, 2026
Hi there Ricardo, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the full functionality of your device is to you every day. We have provided a link to a troubleshooting guide to help you with the fingerprint reader on your device. We have also provided a link to the Samsung Support Team to assist you further with additional options for resolution if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US