Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,197 Reviews)
Rating breakdown 18,197 reviews
5 Stars
15,887
4 Stars
1,833
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Perfect for my newborn baby
on September 7, 2026
Posted by: Talayasdad
[This review was collected as part of a promotion.] If you have a baby, you quickly realize that standard phone cameras just aren't built for newborn life. Babies spend all their time in softly lit rooms, they start squirming the exact millisecond you try to snap a photo, and the last thing you want to do is blast a blinding flash in their face. That was my biggest hesitation before upgrading, but the Galaxy S26 Ultra has completely blown me away for family photos.
The biggest game-changer is how fast and clean the shutter is in dim light. I can keep the nursery lights low while rocking her to sleep, and the camera still pulls in enough natural light to capture the moment without turning into a noisy, blurry mess. Even better, Samsung finally dialed back that aggressive, over-processed smoothing. Instead of skin looking like fake plastic, you can actually see all the tiny, beautiful details—the fine peach fuzz on her cheeks, little fingernails, and natural rosy color.
The optical zoom is another quiet superpower. With the 3x and 5x lenses, I don’t have to hover right over the crib and cast a shadow across her face just to get a close-up. I can sit back on the glider, zoom in, and get this gorgeous, natural portrait depth where the background melts away softly while her eyes and tiny hands stay tack-sharp.
Babies don't hold their smiles, so being able to double-tap the power button to instantly wake the camera and nail the focus in a split second has saved dozens of priceless moments I would've completely missed otherwise. It h
The biggest game-changer is how fast and clean the shutter is in dim light. I can keep the nursery lights low while rocking her to sleep, and the camera still pulls in enough natural light to capture the moment without turning into a noisy, blurry mess. Even better, Samsung finally dialed back that aggressive, over-processed smoothing. Instead of skin looking like fake plastic, you can actually see all the tiny, beautiful details—the fine peach fuzz on her cheeks, little fingernails, and natural rosy color.
The optical zoom is another quiet superpower. With the 3x and 5x lenses, I don’t have to hover right over the crib and cast a shadow across her face just to get a close-up. I can sit back on the glider, zoom in, and get this gorgeous, natural portrait depth where the background melts away softly while her eyes and tiny hands stay tack-sharp.
Babies don't hold their smiles, so being able to double-tap the power button to instantly wake the camera and nail the focus in a split second has saved dozens of priceless moments I would've completely missed otherwise. It h
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great battery life and so many features
on September 7, 2026
Posted by: Love2travel
[This review was collected as part of a promotion.] I needed to upgrade my old phone and I chose my Samsung galaxy S26 ultra with 1 tb because I wanted the best phone with the most features. Im glad I did, this phone has the largest screen and most battery life and the pop out pen is convenient for precise tasks for business or in the photo editor. The AI editor is pretty cool and I've used it to adjust many photos I've taken. The battery lasts all day playing music when im out and also using it all day when im playing games or scrolling social media. One thing that could be better is that the phones speakers themselves dont seem as loud as my old phone. This was an issue when I was traveling and needing it for navigating as the rental vehicle i had didn't have a working radio/blue tooth but i guess wouldn't be a problem for average travelers. Operation is quick and videos are smooth but what else would be acceptable from a galaxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on September 7, 2026
Posted by: Reiven
[This review was collected as part of a promotion.] I chose the S Galaxy 26 ultra for both my personal cell and a work cell. It can handle both simultaneously without missing a beat. My phone is fast and reliable. Takes great pics and videos. Works better than my S23 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new S26 Ultra!
on September 7, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I love my S26 Ultra and I am glad I chose to upgrade to the S26 uktra from my S25 ultra. The Ai features work much better and faster. The response of the phone is quicker as well. I also love the pen in all the ultra phones, I use it for small touch ups and also Ai edits which make it much easier to select small things to remove. I wouod also reccomend getting the gemeni Ai plan, it give you the power of gemeni pro and 2TB of clois data for the family backup!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on September 7, 2026
Posted by: Brenny
[This review was collected as part of a promotion.] I chose a Galaxt S26Ultra because I've never had an issue with Samsung. Its reliable and easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra multitasking device
on September 7, 2026
Posted by: Ultrafanatic
[This review was collected as part of a promotion.] I chose this device for its exceptional ability to manage multiple complex tasks simultaneously with remarkable ease. The seamless interface allows for a highly efficient workflow, whether you are balancing professional projects or enjoying creative multimedia pursuits. Each feature is thoughtfully designed to enhance productivity and ensure that your daily operations remain smooth and uninterrupted. You will find that the powerful internal components provide a level of responsiveness that truly elevates the overall user experience. It is a pleasure to utilize such a sophisticated tool that consistently adapts to meet your diverse needs throughout the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is probably the most advanced phone out !
on September 7, 2026
Posted by: BengalsFan
[This review was collected as part of a promotion.] I had an galaxy s8 plus for 10 years. It was time to upgrade. I chose a galaxy s26 plus ultra. I use my phone for work and online gaming and it's phenomenal for both. I couldn't have asked for a better decision. The phone is very fast and fits all my needs. If you are in the market for a new phone the s26 plus ultra will not disappoint. If I had to make the same selection again it woukd be the same phone. Also the memory space you can get is beyond my expectations. Thank you Samsung for another great product !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wished I had stayed with the fold
on September 7, 2026
Posted by: TraysPhoneIssues
[This review was collected as part of a promotion.] I’ve been a loyal Samsung customer for years. I carried the Note for years and loved it, then switched to the Fold. I really liked the Fold, despite some app compatibility issues. When I had a problem with it, Samsung made it right but it required a two-hour round trip to a service center and waiting for the repair.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Now, less than six months after buying my S26 Ultra, the camera has stopped working. And here I am facing that same two-hour trip again.
That’s incredibly frustrating. This is a premium flagship phone, and I shouldn’t be dealing with a major problem this soon. Mailing it in isn’t realistic either, I use my phone every day for work and can’t be without it.
I appreciate that Samsung will honor the warranty, but that doesn’t make up for the time and inconvenience of having a second Samsung phone need repair.
After years of choosing Samsung, I’m at the point where I have to question whether I want to keep buying their phones at all. I regret leaving the Fold, but I’m not sure going back to another Samsung is the answer either. When it’s time for my next phone, I may be looking at a different manufacturer altogether.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended. We have provided a link to the Samsung Support Team and UBreakIFix to help you discover the best way to get the repair to your device you need with minimal disruption to your life. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US