Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,193 Reviews)
Rating breakdown 18,193 reviews
5 Stars
15,885
4 Stars
1,831
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
2
Worst Galaxy I've ever owned
on September 7, 2026
Posted by: Kelleyz3
[This review was collected as part of a promotion.] I use my phones for streaming music and videos. I also play games, text and do email. I got this phone expecting an upgrade but it sure isn't. It overheats if the temperature gets above 85. I live in california and its almost always 85 or higher. The display is also impossible to see when I am outside. Its almost always sunny here. The battery life is horrible. If I stream or play a game it lasts about 2 hours. Even when I'm not using it the battery discharges as if it's being used. I have even googled and applied all the fixes and it doesn't help.
Value
2
Response from Samsung USBy R&R Team, September 9, 2026
Hi Kelleyz3, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how important your phone is to you for a range of daily tasks. We have provided links to resources to help you maximize the battery life, troubleshoot the temperature, and customize the settings of the display and device as a whole to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent performance and design.
on September 7, 2026
Posted by: Bettlebailey21
[This review was collected as part of a promotion.] chose this device for daily work and streaming, and it has exceeded my expectations. The display is sharp, the battery life is solid, and the overall performance is smooth. Highly recommended for anyone looking for a reliable device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I purchased this phone particularly for the camera
on September 7, 2026
Posted by: CherSamsung26
[This review was collected as part of a promotion.] I purchased this phone particularly for the camera. I'm the designated picture taker at all events, because MY PHONE, takes the best pictures!!
It's also easy for me to maneuver through the apps. I have convinced my friends to switch to Samsung for the ease of operation.
It's also easy for me to maneuver through the apps. I have convinced my friends to switch to Samsung for the ease of operation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I choose samsung every time now
on September 7, 2026
Posted by: Preferpam
[This review was collected as part of a promotion.] Love it. I choose samsung every time as they are ewluable and have great features. The camera is so clear and sharp every time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The 26 Ultra
on September 7, 2026
Posted by: LittleWoman
[This review was collected as part of a promotion.] I chose the Galaxy ultra 26 note. I love it. Wonderful camera. Got real close ups of the solar eclipse.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always get Samsung Phones
on September 7, 2026
Posted by: BEEJ2234
[This review was collected as part of a promotion.] I love my Samsung S26 Ultra. I've been getting Samsung phones for years. I chose to continue with Samsung - specifically the S series & typically the Ultra because with one exception (that was resolved) they have never let me down. They do exactly what I expect them too every time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on September 7, 2026
Posted by: Marcy127
[This review was collected as part of a promotion.] I absolutely love this phone. It has so many features to choose from. I chose this phone, because I love the camera features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI features to help your everyday life
on September 7, 2026
Posted by: Tkdpunker
[This review was collected as part of a promotion.] Went from the s22 ultra to the s26 ultra and the AI assistant that is had is amazing to help me keep my calender updated and my work stuff together all in one place
Value
5
Written by a customer while visiting Samsung US