Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,187 Reviews)
Rating breakdown 18,187 reviews
5 Stars
15,879
4 Stars
1,831
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
3
Slow Sluggish Half Rate Performance
on March 11, 2026
Posted by: QBANTECH
[This review was collected as part of a promotion.] Galaxy S26 Ultra feels slow and sluggish at half speed out of the box, with UI lag and throttling hurting day‑to‑day performance, even though the chip itself is powerful on paper.
Value
3
Response from Samsung USBy R&R Team, March 12, 2026
Hello there QBANTECH, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how important the full processing power of your device is to you, and we would love nothing more than to help you troubleshoot and resolve this experience. We have provided a link to an article to help you with the refresh rate of your device. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on March 11, 2026
Posted by: RyzezMan
[This review was collected as part of a promotion.] You'll see many reviews on YouTube or maybe other places, but they are not regular users. They're out to be critical at all cost just to get clicks. I love this phone. It's fast. I'm moving up from a Galaxy s23 ultra. And after the software glitches after upgrading, this was a welcome change. The phone is beautiful. It's comfortable in the hand. I love the Galaxy AI features that is integrated into the phone. Many very useful things. I'm very happy with this purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great so far!
on March 11, 2026
Posted by: Annixx95
[This review was collected as part of a promotion.] The new Samsung s26 ultra with Galaxy AI seems great so far. Runs smooth and fast.
The battery life also seems really solid I've had the privacy display as well as display quality max and it's last me a full work day still with 80% battery life remaining at the end of the shift.
Loving it so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Upgrade!
on March 11, 2026
Posted by: ShortyByNature09
[This review was collected as part of a promotion.] I recently upgraded from the Samsung Galaxy S24 Ultra to the S26 Ultra, and the improvements were noticeable right away.
The first thing I appreciated was the design. The rounded corners make the phone feel more comfortable in hand and give it a smoother, more refined look. The improved camera quality will always be a driving factor for an upgrade and this one does not disappoint. Photos are sharp, vibrant and detailed.
The built in screen protector is such an innovative and clever feature. I am glad to be amongst the early adopters as this feature provide privacy and makes my new phone feel extra secure.
I absolutely love the availability and integration of the AI features. Having these tools built into the phone provides convenience and functionality that enhances everyday use.
I am deeply invested into the Samsung ecosystem. I use the Galaxy S9 Tab Ultra, Galaxy earbuds and Galaxy Watch so the transition from the Samsung Galaxy S24 Ultra to the S26 Ultra was a no-brainer and seamless for me.
Overall, this device is AWESOME and I feel it was designed with existing and new Samsung Galaxy device users in mind. The design, feel and power of the Samsung Galaxy S26 Ultra are all reasons I'll remain a fan for the foreseeable future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great
on March 11, 2026
Posted by: Love12
[This review was collected as part of a promotion.] This is great update with the Galaxy AI and the spy screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This its a good product, the best product
on March 11, 2026
Posted by: Arrmslp
[This review was collected as part of a promotion.] I like very well all features, the camera, the Ai, the private screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like clearness of the screen.
on March 11, 2026
Posted by: JoefromKokomo
[This review was collected as part of a promotion.] I use the Galaxy AI to search for helpful articles on the things that I need. I enjoy the AI for the pictures that I take in editing. It works well with my other Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The New 26 Ultra is Excellent!
on March 11, 2026
Posted by: Dustin
[This review was collected as part of a promotion.] So as you know, the S26 just hit the market. Because my S24 Ultra was worth 850, I went ahead and traded up.
This phone is sleek, but also a bit bigger (which is fine). The new phones cases also have the built in magnetic wireless charging which is even better. I use otter boxes and previously couldn't take advantage of wireless charging.
The picture and video are fantastic as well! The S26 is chock full of new and improved features including built in privacy screen and the Galaxy AI. I mainly use my phone for photos which come out great.
Value
5
Written by a customer while visiting Samsung US