Best Buy - Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black

Average customer rating

4.8

(18,122 Reviews)

Rating breakdown 18,122 reviews

5 Stars

15,822

4 Stars

1,825

3 Stars

286

2 Stars

1 Star

105

63%of customers recommend this product.

(

106 out of 167

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black

Customer Rating

Amazing speed, picture quality, performance

on October 19, 2026

Posted by: GalaxySeriesFTW

[This review was collected as part of a promotion.] I choose the Galaxy S26 Ultra for the gold standard. It has top tier performance when streaming. I love that I get notified if I get too far away from the pen, so I don't leave it behind and lose it. The picture and video unreal with the awesomeness. The battery life is much better than expected, with heavy use the battery still lasts all day.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hi there GalaxySeriesFTW, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are enjoying the usage of your device, and all of the enhanced features that have been such a great value during your usage. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Best galaxy phone

on October 19, 2026

Posted by: Wizard

[This review was collected as part of a promotion.] Using the Samsung Galaxy S26 Ultra as my daily driver has completely redefined what I expect from a flagship smartphone. From the moment I picked it up, the refined titanium build felt incredibly premium yet comfortable in hand, and the Dynamic AMOLED 2X display immediately blew me away with its vivid colors, deep contrast, and effortless outdoor visibility even under direct midday sun. My experience with the camera has been nothing short of extraordinary; the 200MP main sensor captures breathtaking clarity in daylight, night shots come out crisp and noise-free, and the telephoto zoom lets me grab sharp, distant details that no other phone can touch. Heavy multitasking, high-end 3D gaming, and productivity apps run flawlessly without any stutter or overheating thanks to the blazing-fast Snapdragon processor. Battery life easily stretches across two full days of my typical heavy use, and the faster charging gets me back up to full power in no time. Combined with the unmatched precision of the built-in S Pen for my daily notes and the genuinely useful Galaxy AI features that streamline my workflow, this is easily the most capable, polished device I have ever owned.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hey Wizard, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how much you are enjoying the enhanced capabilities of your device,a nd finding the camera such a standout feature you love using every day. Please, reach out to us again in the future if you have questions about your device, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Great phone with cool features

on October 19, 2026

Posted by: Anonymous

[This review was collected as part of a promotion.] I chose to upgrade from the S24 to the S26 Ultra because I wanted the better camera, bigger size and longer battery life. I love the 26 Ultra! It's got a great battery life, especially cause I keep it on power save mode a lot so it lasts me like a day and a half on full charge which is nice. The camera is incredible. I took some awesome pictures of the full moon like a month back and the camera is really high def. I also love the built in privacy feature. Makes me feel secure.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hey SamsungLover26, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are loving your upgrade to this new device, and that the addition of the Privacy Display has been so useful, and that the battery is keeping up with your usage during the day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating

Disappointing macro shooting capabilities

on October 19, 2026

Posted by: Jennifer

from Illinois

Other than using as a phone, I ultimately purchased the S26 Ultra because of how great the camera is supposed to be. I take a lot of macro shots of plants on the fly outdoors, the S26 is horrible for this type of photography. Back in the day, I had a less expensive samsung model that had macro as its own stand-alone shooting option that you turned on. It worked well. Now, macro is only a popup option when you're trying to take a photo, sometimes the option won't even popup when you need it to. Even if the macro option does pop up and you click on it, the camera keeps jumping between lenses, losing focus, or refusing to focus, even if I lock it. I downloaded the separate samsung app with extended camera setting capabilities, it offers no ability to improve on macro settings. As a biologist who needs to take a lot of macro photos in the field for plant ID purposes, I'm super disappointed and wish that I had gone with a different model or brand. The battery life is great.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hi there Jennifer, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important specific features on your device are to you every day for personal and professional needs. We have provided a link to an article to help you with the camera settings and features to best capture the photos you are seeking. We have also provided a link to the Samsung Support Team to assist you if your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Customer Rating

Excellent product (more than a phone)

on October 19, 2026

Posted by: ABRTBL

[This review was collected as part of a promotion.] When selecting the right phone, especially in today's day, I knew that Samsung was the right fit. When I chose the Samsung S26 Ultra, I was excited to see the features, but didn't understand how great they all were. From the S-pen allowing quick notes to be written out when paper/pencils are not around, to the amazing quality of the cameras, I am in awe by what Samsung continues to do! Having kids in sports, taking good quality pictures is easy with the S26 Ultra, especially the "Pro" mode. The visual quality of the photos with the right lighting is amazing and it's great to hear users of competitive companies compliment and say that they wish their phones looked that good.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hi ABRTBL, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying all of the enhanced capabilities and features of your device, and that you are enjoying the addition of the S Pen. Please, reach out to us again in the future any time you have questions about your device, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Best phone i have ever had.

on October 19, 2026

Posted by: Anonymous

[This review was collected as part of a promotion.] I chose the samsung galaxy s26 ultra after i dropped my motorola stylus riding my bike. To say the least rhe motolrola didnt survive the fall and im glad it didnt. The difference is night and day. The stylus that comes with the galaxy ultra is the best stylus ive had the opportunity to use. Very fluid. Feels like im writing with pen and paper. Thank you samsung for a great phone.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hi Thetadash, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 UItra with us. We are thrilled to hear how much you are loving your new device, and how happy you are with your upgrade. We have provided links to the complete manual and the Samsung Support Team to help you fully explore the capabilities of your device, customize the settings, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating

Just awesome

on October 19, 2026

Posted by: ChrisZac

[This review was collected as part of a promotion.] I choose Samsung, cause it have the fastet charge battery on the market, the design imis espectacular, don't get hot, have a marvelous zoom, it's simply perfect for me.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hey ChrisZac, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding this device to so perfectly align to your needs and wants. We have shared links to resources to help you further explore the capabilities of your device like Galaxy AI and the Privacy Display, customize the device to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating

This phone is like totally Amazing. I Love it.

on October 19, 2026

Posted by: PoppaBlake65

[This review was collected as part of a promotion.] I chose this phone and was hesitant to do so because I don't like change but this phone is totally Awesome. I have had 3 Motorola phones prior to this Samsung and I am so glad I made the switch.

Value

Response from Samsung USBy R&R Team, October 20, 2026

Hi there PoppaBlake65, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are enjoying the change in operating systems and upgrade to this device. We have provided links to the full manual and the Samsung Support Team to help you fully explore the new device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US

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