Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,249 Reviews)
Open Ratings Snapshot
Rating breakdown 18,249 reviews
5 Stars
15,935
4 Stars
1,838
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
106 out of 168
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
4 out of 5
4
Galaxy ai are truly revolutionary
on March 24, 2026
Posted by: MrEDude
[This review was collected as part of a promotion.] I love the feel of this phone, it's solid! The processor is stupid fast and I love all of the Galaxy AI features that come right out of the box. My favorite is the photo AI generator that is built right into the Gallery app!
I also game on the phone and there is 0 lag from what I have experienced so far.
The camera is excellent quality, I just wish that it showed what per detail while zoomed in but other than that, no complaints.
I love this phone and I highly recommend it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my new Samsung S26 Ultra. It's a great.
on March 24, 2026
Posted by: redsoxnut1
[This review was collected as part of a promotion.] I use my phone for Social Media, Gaming, Creating AI images For texting and phone calls. It's so much easier than my S23 Utra. I love all the ways I can personalize my phone for my specific uses.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the privacy screen feature it's awesome
on March 24, 2026
Posted by: Pumaslove
[This review was collected as part of a promotion.] AI on the galaxy s26 ultra is amazing, you can do a lot of great things for work and for fun,this phone is just awesome
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice looking phone
on March 24, 2026
Posted by: Fedsex
[This review was collected as part of a promotion.] It's good looking phone, but the battery is still not upgrading. Frustrating..
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Crisp and clean
on March 24, 2026
Posted by: KingAtlas
[This review was collected as part of a promotion.] The overall look and appearance of this phone are amazing. The screen is amazing, and honestly, after every photo I take, I have a "wow" moment because of how good it looks!
Galaxy AI jumps in to help whenever I need it and has been an awesome addition, and I've only scratched the surface of its capabilities.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GalS26 ultra
on March 24, 2026
Posted by: LoveGalaxy
[This review was collected as part of a promotion.] This device is awesome! The privacy screen and Galaxy AI is a plus!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not up to the hype!
on March 24, 2026
Posted by: Kdelmasters
[This review was collected as part of a promotion.] Upgraded from a s24 ultra to the s26 ultra.
Honestly, other than. The built in privacy screen, it's the same phone.
The upgrade bumped me to 512gb so I have more .memory now.
It does seem lighter, but all in all, I wouldn't do it again.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 24, 2026
Hello Kdelmasters, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how important it is to feel that you've made a good investment in a new device, and are excited to use this device every day. We are pleased to hear that you are happy with the storage upgrade, and are finding it sufficient for keeping all of your important data and media. We have provided a link to the complete manual for your device to help you fully explore the enhanced features on your device including the horizontal lock and Galaxy AI. We also have great tutorial videos that highlight the new features on your device, and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great Samsung device
on March 24, 2026
Posted by: Savvy22
[This review was collected as part of a promotion.] rlly luv da privacy screen, wish is squared but looks gud. performance is rlly amazing and resolution quite gud
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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