Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,269 Reviews)
Rating breakdown 18,269 reviews
5 Stars
15,954
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
2
You can make phone calls
on April 1, 2026
Posted by: Bmallek540
I am so sorry I purchased this phone. It struggles at the simplest tasks.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hello Bmallek540, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not meeting your expectations. Without knowing the details of your frustrations, we have provided links to the complete manual and Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new features
on April 1, 2026
Posted by: Toniar431
[This review was collected as part of a promotion.] I love the self-darkening privacy screen installed on the phone. No need to add the protector for that reason helps with the fingerprint. The camera is amazing and all the new AI features that are included in the phone as well I had the s24 ultra and this one is so much more updated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Same as the old but more expensive
on April 1, 2026
Posted by: Rcsbad
[This review was collected as part of a promotion.] Having lots of troubles with the Rcs messaging on it. Can't tell a huge difference other than the price between this phone and my S23 ultra
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Better than my Note 20 but do miss a couple things
on April 1, 2026
Posted by: Tore23
[This review was collected as part of a promotion.] Battery longevity has greatly increased as well as the speed of apps opening. Though I do miss my extra memory card slot and the blue tooth pin that I could use as a controller for my camera. The S26 ultra camera is outstanding. With the most noticeable improvement in lower light. The AI in photo editing is fun and very functional. 10 out of 10 would recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s26
on April 1, 2026
Posted by: Roxxxane
[This review was collected as part of a promotion.] Amazing features on phone. Battery life lasts longer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade to the screen!
on April 1, 2026
Posted by: Rayray
[This review was collected as part of a promotion.] I just started getting into my new phone and the screen looks AMAZING. First thing i noticed! So far i love it! So glad i upgraded from the 25 ultra to the 26 ultra. Transfer from old phone to new one was the easiest tranfer i have ever done as well. Im even using the Galaxy AI this round and im pumped to try it out on photos of my work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest and the bestest
on April 1, 2026
Posted by: LoveUsamsung
[This review was collected as part of a promotion.] On paper, the camera specs look nearly identical to the S25 Ultra. In practice, the experience is meaningfully better — and the reason is a combination of smarter optics and deeper AI integration.
The setup includes a 200MP wide-angle, 50MP ultra-wide, 10MP 3x optical zoom, and a 50MP telephoto delivering optical-quality zoom up to 10x. The key hardware change is a wider f/1.4 aperture on the 200MP camera, allowing more light to hit the sensor. (Droid Life) That single tweak cascades into dramatically better results across the board.
The wider apertures allow 47% more light into the main camera and 37% more into the 5x telephoto compared to the S25 Ultra, delivering clearer photos with richer detail in low-light conditions, even when zoomed in.
The setup includes a 200MP wide-angle, 50MP ultra-wide, 10MP 3x optical zoom, and a 50MP telephoto delivering optical-quality zoom up to 10x. The key hardware change is a wider f/1.4 aperture on the 200MP camera, allowing more light to hit the sensor. (Droid Life) That single tweak cascades into dramatically better results across the board.
The wider apertures allow 47% more light into the main camera and 37% more into the 5x telephoto compared to the S25 Ultra, delivering clearer photos with richer detail in low-light conditions, even when zoomed in.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra is the best phone I 've owned
on April 1, 2026
Posted by: SysMasterX
[This review was collected as part of a promotion.] The Galaxy S26 Ultra has completely raised the bar for what I expect from a smartphone. From the moment I picked it up, the build quality made it clear this is a premium device — solid, refined, and built to last.
The display is stunning. Colors are vivid, text is razor sharp, and outdoor visibility is excellent. It's the kind of screen that makes everything else look dated by comparison.
Camera quality is in a league of its own. Whether it's low-light shots, zoomed portraits, or quick candids, every photo comes out looking intentional. It's replaced my need for a dedicated camera entirely.
Galaxy AI is where things get really impressive. It's deeply integrated in a way that actually saves time — summarizing, editing, translating, and assisting without feeling gimmicky. It genuinely makes the phone smarter.
The S Pen remains one of my favorite features. Note-taking, sketching, precision editing — it adds a productivity dimension no other phone offers.
Battery life rounds it all out. Heavy use days and it still keeps up. The S26 Ultra isn't just the best Samsung phone — it's the best phone I've ever owned.
The display is stunning. Colors are vivid, text is razor sharp, and outdoor visibility is excellent. It's the kind of screen that makes everything else look dated by comparison.
Camera quality is in a league of its own. Whether it's low-light shots, zoomed portraits, or quick candids, every photo comes out looking intentional. It's replaced my need for a dedicated camera entirely.
Galaxy AI is where things get really impressive. It's deeply integrated in a way that actually saves time — summarizing, editing, translating, and assisting without feeling gimmicky. It genuinely makes the phone smarter.
The S Pen remains one of my favorite features. Note-taking, sketching, precision editing — it adds a productivity dimension no other phone offers.
Battery life rounds it all out. Heavy use days and it still keeps up. The S26 Ultra isn't just the best Samsung phone — it's the best phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US