Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,158 Reviews)
Rating breakdown 18,158 reviews
5 Stars
15,854
4 Stars
1,828
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Loving My Galaxy S26 Ultra
on September 28, 2026
Posted by: YoungLiteIce
[This review was collected as part of a promotion.] I was recently due for a new phone. I chose to go with the S26 Ultra, after years of sticking with the Stock Android flagships, after doing some extensive research, because of the processing power and the additional features offered. My phone doubles as my computer, and after using Android Desktop mode for a good while, the switch to DeX has been AMAZING! It actually feels like I am on a computer, as opposed to a glitchy tablet with a keyboard and mouse.
In addition, while I know Pixels are known for their photography capabilities, I have found that the raw photographs on my S26 Ultra look like photos taken by an actual camera with decent specs. It doesn't look artificially detailed, and the ability to unlock Higher MP photo resolution, I can finally take the beautiful photographs, that my cats deserve! (Cat Tax included, taken on my new S26 Ultra)
So, after seeing that the newest Stock Android flagship relies almost entirely on AI, to make up for the Memory shortage, I am extremely happy with the switch, and would happily recommend a Galaxy S series to anybody I know.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 28, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I chose this phone for all it's great abilities to do any and everything i want to do. Amazing for work stuff needed to be done. Best investment in a very long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Okay phone
on September 28, 2026
Posted by: Dragonlover
[This review was collected as part of a promotion.] I chose to write this review. Battery doesn't last a long time. For me maybe around 5 to 6 hours. The phone gets extremely hot. Starting to freeze up after last update.
I use the phone for gaming, work, and streaming. It's an okay phone if you don't do alot on it.
I use the phone for gaming, work, and streaming. It's an okay phone if you don't do alot on it.
Value
3
Response from Samsung USBy R&R Team, September 29, 2026
Hey there Dragonlover, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it can be when your device is not meeting your expectations. We have provided links to resources to help you maximize the battery life of your device, and troubleshoot the temperature at your convenience. We have also provided a link to an article to help you with the freezing you mention experiencing. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 28, 2026
Posted by: Randomized225
[This review was collected as part of a promotion.] Honestly been with samsung for quite awhile and it's been amazing.
They always do stuff perfectly and those cameras, they are such high quality it makes picture taking such an beautiful time.
Amazing products would recommend to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good upgrade could have been better
on September 28, 2026
Posted by: Tman875
[This review was collected as part of a promotion.] I went from a 25 ultra to the 26 ultra. I chose this as a good chance to upgrade cheaply and to keep up with new tech. The 26 camera is marginally better however the raised bezel around the camera doesn't add any benefit and makes it so my magsafe stuff from my previous phone doesnt work nearly as easy which was very frustrating since I had just bought an external magsafe battery that now won't work with the bezel. Otherwise the phone is perfect overall for my needs.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone. Fast and dynamic.
on September 28, 2026
Posted by: Whizzkidhero
[This review was collected as part of a promotion.] I chose the s26 ultra because I wanted tge fastest most superior phone on the planet. It runs fast and smooth and the battery life is fantastic!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power house of a device
on September 28, 2026
Posted by: Jcrit64
[This review was collected as part of a promotion.] I chose the s26 ultra because, it wasn't just a recycled or repeat of the prior S models, it was huge upgrade. The flexibility was not sacrificed to make it more powerful, it's the very reason for the upgrade. This might be the first S model to actually not need am upgrade in 3 years like most of them. My only issue with this phone is the stylus, it makes no sense to have this type of power house phone with a dead stylus. Please make an upgrade that can be used on the S26 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Give me my Bluetooth back
on September 28, 2026
Posted by: 26Samsunguser
[This review was collected as part of a promotion.] I chose S26 Ultra because I love the size, the camera, and the smoothness of being able to do all my work on multiple platforms. I REALLY would like the Bluetooth reattached to the SPen though. I used gestures often on my SPen and my ability to use my phone for work (especially slide shows) was super convenient. I also love that I could take pictures of my team from a step away
Value
4
Written by a customer while visiting Samsung US