Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,125 Reviews)
Rating breakdown 18,125 reviews
5 Stars
15,825
4 Stars
1,825
3 Stars
286
2 Stars
84
1 Star
105
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
This product has amazing features
on October 14, 2026
Posted by: Lovetobeme
[This review was collected as part of a promotion.] I chose this product because of it fantastic features and amazing how it will keep me on top of my schedule at work and home while im relaxing playing some games streaming some videos while eating popcorn and treats.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely an upgrade
on October 14, 2026
Posted by: Sammy2
[This review was collected as part of a promotion.] The samsung galaxy s26 ultra has many cool features such as the privacy display, the pen, and the camera. I love that I can turn off or on the privacy display and that it has different levels. The pen is seamless and easy to use with the phone. The camera has a remarkable zoom and the quality of photos so far has been really high. I chose the samsung galaxy s26 ultra because I find samsung to be reputable and to create products that last.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its OK But I Have Complaints
on October 14, 2026
Posted by: Amanda
[This review was collected as part of a promotion.] This device is not what I wanted, however, I Chose it because I thought I would give it a chance after having issues with an okder model. My first experience with it was left with annoyance because I prefer to listen to my audiobooks via chrome browser and tell me why the audio always cut out or the book would stop playing. So I did some research and changed some settings even though I shouldn't even have to do all that. But it was fixed and work. I coule set it to play ans then forget it while I worked. But then, an update was pushed through to the device. This update removed the ability to adjust key things to make sure my phone keeps working properly. And its not, I'm not IT but can follow directions and yet after the last update, I'm not longer able to listen to my device as I always do. So aa of right now, the device is OK. But I'm quickly getting tired of the frustration its causing me. I'm still deciding if I will continue with this device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for all aspects of my life!
on October 14, 2026
Posted by: SassyBrat
[This review was collected as part of a promotion.] I chose to upgrade to the Samsung Galaxy S26 Ultra from my Samsung Galaxy S24 Ultra and I'm so glad I did! I'm OBSESSED with everything about it. The privacy screen setting is such an fantastic feature that keeps people in public from being intrusive. The camera is phenomenal! I'm always getting compliments about my photos asking which camera I use. I always receive shocked reactions once I mention it being my phone. The quickness of downloads and the ability to have so many applications and games on here is amazing. I play thru my games with no problems. I've converted several people from another popular brand to the AMAZING Samsung Galaxy phones. I'm just in love with how much I can do with it from fun, personal, work, and everything in between!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung galaxy s26 ultra
on October 14, 2026
Posted by: Jmheldup
[This review was collected as part of a promotion.] I chose the samsung galaxy s series a long time ago. I believe 20 years now. The galaxy s26 ultra has undoubtedly surpassed any of its predecessors. The battery, the imaginary the speed, it just continues to surprise me. I've had it for over a week so far and I'm simply amazed with the functionality and smoothness it has for media, games any thing so far. And the full charge in 30min is amazing for on the go. Love it. Thank you samsung for the improvements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded to Samsung Galaxy S26 Ultra
on October 14, 2026
Posted by: HVACGUY
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because it's the best phone I've ever had. The camera is so sharp I can see every detail on the job site, and the battery lasts all day long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nothing Special
on October 14, 2026
Posted by: Jgln83
[This review was collected as part of a promotion.] Phone works like it should but I've had it less than a year and the speaker is already messed up. The S pen is no longer Bluetooth so that sucks. The camera is the best thing about this phone, other than that it's no different then any other phone.
Value
3
Response from Samsung USBy R&R Team, October 15, 2026
Hi there Jgln83, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand it can be disappointing when your new device is not aligning to your expectations. We have provided links to resources to help you discover the amazing features of your device including Galaxy AI and the new Privacy Display, as well as the redesigned S Pen capabilities. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The weight is great
on October 14, 2026
Posted by: Perfect4Me
[This review was collected as part of a promotion.] I chose the Ultra for its pen, size, and weight. Since I've had the phone it's been great. Finding accessoriea is easy. The clarity of the screen and size are perfect for my use. I use it for work to read documents and access CCTV devices. I also access websites and take a lot of notes qith the pen. The weight is perfect.
Value
4
Written by a customer while visiting Samsung US