Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.8
(18,154 Reviews)
Rating breakdown 18,154 reviews
5 Stars
15,850
4 Stars
1,828
3 Stars
286
2 Stars
84
1 Star
106
63%of customers recommend this product.
(
106 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
1
I thought this product was excellent.
on September 28, 2026
Posted by: Chato05
[This review was collected as part of a promotion.] I chose this device because it seemed very attractive, but the truth is that it has given me many problems. It freezes a lot, and the applications don't work correctly sometimes. I don't know if all Galaxy S26 Ultras are like this or if mine simply has a factory defect.
Value
1
Response from Samsung USBy R&R Team, September 29, 2026
Hey Chato05, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We understand how distressing it is when your device is not meeting your expectations or functioning as intended. We have shared links to resources to help you with the freezing, and app functionality you mention causing frustration. We have also provided a link to the Samsung Support Team to assist you further if these experiences continue with your device. We appreciate you being a Samsun g customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Every phone in this family is a beast!
on September 28, 2026
Posted by: Severepinkeye
[This review was collected as part of a promotion.] I love the ultra series, and I am glad that again I chose the galaxy s26 ultra. These phones are amazing and they open apps up quick, also the pen is great feature. Gives me the edge in drawing and editing digital images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and nice design
on September 28, 2026
Posted by: Witchymum
[This review was collected as part of a promotion.] Love the camera upgrade. I captures my sons sports crisp and clear. Battery lasts a long time considering I use my phone alot for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra great
on September 28, 2026
Posted by: techlover
[This review was collected as part of a promotion.] It's a wonderful phone. I use a lot of memory never slows down. Pictures can stand up against a professional photographer without the bulky camera. Stylist I can live without just the right size. Only thing I wish the phone iwasn't so slippery but they are all that way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on September 28, 2026
Posted by: Crystal
[This review was collected as part of a promotion.] I've had this phone since it came out and its better that I expected. Hasn't given me any problems and was easy to personalize and set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung S26Ultra
on September 28, 2026
Posted by: Arirang2026
[This review was collected as part of a promotion.] I am so glad I waited to upgrade. I chose the Samsung S26 Ultra and I love it! I needed a phone with more storage space and good camera quality. My memories are captured, saved and frequently revisited.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with great features
on September 28, 2026
Posted by: Samdell600
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra as my daily driver, and it has completely elevated how I manage work and personal life on the go.
I use this device for almost everything throughout the day. For work, the seamless AI integration makes managing tasks, editing documents, and handling emails remarkably efficient. When it comes to downtime, the screen makes streaming movies, sports, and media an absolute joy. It gets exceptionally bright, rendering every detail crisp and clear even under direct, glaring sunlight outdoors.
Another game-changer in my daily routine is the privacy screen feature. Working or browsing in public spaces can make handling sensitive information tricky, but this feature ensures that my screen stays private from side glances without sacrificing display quality for me.
Battery performance has completely removed my daily battery anxiety. On days with heavy use—juggling work tasks, continuous camera usage, and streaming—I still end the day with around 40% battery remaining. On lighter days with basic calls, web browsing, and social media, stretching a single charge across two full days is effortless.
Overall, this phone has simplified my daily workflow and improved how I stay connected and entertained throughout the day. It delivers reliability, privacy, and performance exactly where it matters most.
I use this device for almost everything throughout the day. For work, the seamless AI integration makes managing tasks, editing documents, and handling emails remarkably efficient. When it comes to downtime, the screen makes streaming movies, sports, and media an absolute joy. It gets exceptionally bright, rendering every detail crisp and clear even under direct, glaring sunlight outdoors.
Another game-changer in my daily routine is the privacy screen feature. Working or browsing in public spaces can make handling sensitive information tricky, but this feature ensures that my screen stays private from side glances without sacrificing display quality for me.
Battery performance has completely removed my daily battery anxiety. On days with heavy use—juggling work tasks, continuous camera usage, and streaming—I still end the day with around 40% battery remaining. On lighter days with basic calls, web browsing, and social media, stretching a single charge across two full days is effortless.
Overall, this phone has simplified my daily workflow and improved how I stay connected and entertained throughout the day. It delivers reliability, privacy, and performance exactly where it matters most.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Smartphone Experience
on September 28, 2026
Posted by: Lovetowin500
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an impressive phone with a beautiful display, powerful performance, excellent cameras, and a sleek premium design. It would be perfect for work, travel, photos, and everyday use. For its advanced features and outstanding quality, I choose the Samsung Galaxy S26 Ultra!
Value
5
Written by a customer while visiting Samsung US