Customer reviews from hp.com
HP - OfficeJet Pro 8138e Wireless All-in-One Color Inkjet Printer Scan Copy Fax - Black/White
Average customer rating
4
(902 Reviews)
Rating breakdown 902 reviews
5 Stars
494
4 Stars
170
3 Stars
95
2 Stars
49
1 Star
94
74%of customers recommend this product.
(
210 out of
283)
Customer Reviews for HP - OfficeJet Pro 8138e Wireless All-in-One Color Inkjet Printer Scan Copy Fax - Black/White
Customer Rating
2
No printer ink control. HP Smart is a joke. Dumbed down AIO
on July 1, 2025
Posted by: OMG!
from Ohio
Cannot control print lightness, darkness or do printhead maintenance of any kind. That feature has been completely removed from all menus and in printer properties! Printing really wets the paper with ink and prints, especially colored prints are over inked. Intant ink calculates a whole page for just an extra line of text. Printer tray is flimsy. You have to open the printer to get the PIN for any kinf of information through HP Smart. the printer egisters a cartige change every time you open it for the PIN. HP Smart is anything but Smart. It's dumb and insulting to someone who wants the option of having even minimal control over print quality and maintenance. Calling it an All in One is a strech. Buyer beware. Website acount, my devices doesnt work properly. Even if I were interested in a better printer, I'm not anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Timi 12
Verified Purchase:Yes
It did not print
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Repus
Verified Purchase:Yes
No instructions! Need to call HP when I try something new!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Everbeaver
from Racine, WI
Verified Purchase:Yes
I had a great HP printer for years. With the windows 11 update HP disabled my driver and forced me to purchase a new printer. The new printer it's the most cumbersome I've experienced. The paper tray doesn't have a way of locking in the size and when it slips when you close the tray it detects a larger size paper. The printer cartridges don't like to stay in place they pop out. Unless you are using the HP smart app on your PC the features the printer is supposed to have are not accessible such as two-sided printing.. I'm very disappointed in the way HP is changing their way of doing business. The quality of this printer is nothing like my old one. There is a notable change in everything they are doing and it's very disheartening. HP used to be the best on the market
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Scott P1942
from Brookhaven, GA USA
Verified Purchase:Yes
Printer was easy to set up, connect to wi-fi, install print cartridges, etc. Very fast for all functions!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Big D jn TN
from Tennessee
Verified Purchase:Yes
This is not a good machine. Every time I try to use it I have to go through a set up process. I am thinking about returning it.
Written by a customer while visiting hp.com
Customer Rating
4
Lethargic printer. But it does a good job of printing.
on March 8, 2025
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
During long periods of inactivity, it takes a long time for it to resume printing
Written by a customer while visiting hp.com
Customer Rating
1
Printer Driver is Buggy, Forces to use Slow Cloud Printing
on March 5, 2025
Posted by: Stan P
from Boca Raton, FL
Verified Purchase:Yes
Forces to send print job to cloud just to return back yo your printer - a lengthy process depending on the speed of your internet connection, when it could be done instantly if printing locally. Printer driver isn’t automatically uploaded to to your PC. You have to downloaded from website and with every use trying you are dodging the pop-up the the cloud print app is creating. HP driver sucks. I have an error since day one. Simply printing if bot an option. First you must power cycle, reset and burp the printer before it produces a printed page
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com